JIRA Operations Alerts do not trigger if App is closed - Android

[Joshua Hong]

We have set up JSM Operations alerts recently with the whole shebang, DND override, quiet hours override, max alert volume setting, every alert is P1 - Critical, etc.

These alerts seemed to work as expected, alerting through DND and silent modes.

The issue is that many of us don't use the JIRA app much otherwise. The app seems to get fully stopped for inactivity and when this happens, the alerts no longer appear on our phones at all besides the SMS option. I've tested this as well by opening my app and alerts go off full blast as expected. Then I'll go and force close my JIRA app and again, nothing comes through.

Is there any way around this? It looks like Android doesn't have the ability to set these alerts to be critical to bypass this issue. I've tried setting my phone to prevent it from cleaning up the JIRA App for inactivity but this will waste a lot of time trying to ensure it works.

EDIT: Additionally after I re-open the app, it seems I get all the notifications that were missed, spread out over the next subsequent 10 minutes, even though the alerts themselves have been closed long beforehand.

Related: https://community.atlassian.com/forums/Jira-Service-Management/No-apparent-setting-to-enable-Critical-Alerts-in-Jira-Cloud-for/qaq-p/2692358

This seems to have fixed the issue for the iOS counterparts on the team with varying issues regarding apple watches and whatnot. As for Android, it appears there may be a similar fix suggested for Android that has gone ignored for a year and a half: https://jira.atlassian.com/browse/JSDCLOUD-15997