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- Community
- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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Hello, In Jira, I set up alerts to be sent as follows: one day before, one hour before, 15 minutes before, and at the scheduled task start time. However, I have not received any alerts. If there are...
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I have created a few KB articles and would like to offer them as publicly accessible documents. Is that possible with service management?
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Jira Admin cant access to the Request type, Portal, and other option to edit. I have Jira Admin access then why I cant custom, and update these options! Do I need to have other user group to my...
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For employees that separate from the company. I want to have it set up where after I close the ticket. It will automatically unassign the equipment (object assets) we have them assigned to. I'...
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Hello there! We use JSM for our internal service request platform for all departments in our organization. Because of this, if we do not want all JSM users to view other business unit's tickets, we n...
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I want to know if its possible based on below criteria: ---This part already automated-- Story status moves from ToDo to In-Progress Start Date date added ---Need to automate--- I want to ...
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One of our business units has a very complex process that occurs after intake. Multiple staff and other business units are involved in the overall activity. My usual recommendation is to use tasks an...
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Trying to add start date with automation when an issues status goes from ToDo to In-Progress. Right now I get an error due to date format and not sure what to add
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Can this app be used to export Attachment?
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Hi, We have setup a knowledge base for end users which includes screen shots and videos on how to use the portal. We would like to restrict the possibility users have to download the images an...
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Hello, I am trying to trigger a status change when a comment is added from approver. This is what I have so far but no success. Tried with other smart values as well:
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I would like to know if the pricing model is changing too when migrating to JSM from Opsgenie.
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We have started using the Slack chat facility, and it works well. We use forms to ensure the correct information is collected, so I wanted to add the form to issues created via chat. ...
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hi, it seems we have exhausted our maximum limit Email within a day. Is there a way 2 check up on the e-mails which were send. We only send a few E-Mails and the notifications were blocked. ...
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Hello, I've enabled Suggestions on 2 of my projects and it only appears on the one using the issue type "[System] Service Request", not on the one using "Support". Is there any other way than chang...
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Hello, Auto ticket creation from .net platform to JSM is not working for past few days. This feature was working for past 4 years using TLS 1.2. Is TLS 1.2 is still supported? ...
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Hello Team, I have this issue with JSM, my customers are categorized by Oragnizations, but when the customer send a ticket i dont see the organizations that the customer is related to ...
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Ist-Situation We have a service projects where our customers can raise customer issues. Objective We want to add more customers. Conditions The different customers are not allowed t...
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Buenos días Descargue la aplicación Deep Clone, y tengo un problema/error, me deja clonar proyectos tipo ticketing pero no me deja clonar tipo seguimiento de tareas / proyectos. Me pide un AP...
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I wanted to set-up a simple automation rule that if a issuetype is in a certain status for 10 days without anyupdate it closes automatically. I tried a bit. but the tickets where closed afte...
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"adding internal comments when "reply to customer" is not provided based on a field value changed" 1) when a field called "Escalation " selected as " Code-red " and no "Reply to Customer" ...
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Hi Team, Log work field is appearing twice suddenly since yesterday. We have other admins too and none of them have added it. "Log work" field was already available and we have been using it...
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Good day, There is a [new] HR template in JSM which our HR would like to make use of as it has all the request types already. I am site admin and administrator for the 'Standard' licens...
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Hi All, I'm curious why Jira Service Management doesn't allow us to duplicate reports and series. Currently, I have to manually recreate them using filters, which is quite time-consuming. Does anyon...
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Hello Jira Community, I am looking for a way to create a dynamic form in Jira where customers can add additional rows as needed, but the number of columns remains fixed. Ideally, this form s...
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