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Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I recently enabled Assets on my Jira Cloud instance, but I am unable to create or view schemas. I keep receiving a generic error screen (attached). Troubleshooting that I have tried: Refresh...
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How can I give the requestor to edit ticket once transition to return to customer status? then once they resubmitted the ticket change the status to "resubmitted"?
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I get this error when enabling the widget. I checked the permission, and everything looks correct, but I still can't fix it. For clarity, there is no Browse Space and Create Wo...
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Hi, When I attempt to select a request type icon, I receive the error message: ‘Oops! Something went wrong, please try again.’ This issue occurs only in Production; the same action work...
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Hi all, I need some support, I am moving our Premium JSM to Standard. There are a couple of teams that use the SLACK to Jira CHAT feature. Will this ability be removed if I do so?
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Hi, for our customer port request type, I need to implement a cascading field setup where: Field A determines the options in Field B and Field B then determines the options in Field C What’s the...
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How can Bulk Connect Tickets be transferred from one asset to another within the same schema? Is there a method for migrating bulk tickets between assets? Currently, we are working to consolidate as...
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According to article https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-grafana/ There is supposed to be tab "Integrations" inside Operations => side bar More Acti...
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I run the following curl : curl --request GET \ --url 'https://xray.cloud.getxray.app/api/v2/export/cucumber?keys=T4S-2589' \ --header 'Accept: */*' \ --header 'Accept-Encoding: gzip, deflate, br...
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how to set like this Once we create a ticket and it gets routed to me and I work on the ticket and close it , then you should get an email about the ticket closure.
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Jira Service Management customer service portal should automatically show the assigned asset to the JSM customer.
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Hi! I have problem to automate on the "Story point estimate" field. The field is available as a default field in Jira Cloud for a Team-managed Software space, space estimation feature is activa...
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A few days ago, I submitted an app to the Atlassian marketplace to be reviewed and published. I got an email saying that the app was successfully submitted and under review but I am unable to view th...
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you create a ticket and it gets routed to me and I work on the ticket and close it , then you should
you create a ticket and it gets routed to me and I work on the ticket and close it , then you should get an email about the ticket closure.
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Hi everyone, We'd like to change the default email account in JSM. We cannot edit the existing email address, neither click on Google or Other (nothing happens when we click on the boxes). Is it bec...
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Hello Guys, We are migrating from Footprints and customer wanted below Graph and Total count view like footprints in JSM reports please suggest me how to achieve this or at least the SR and ...
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Been trying to find a good way to create an automation where it checks our asset and tell us whenever a supply is low
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I am asking this question as a result of a previous post. In the previous post my questioned was answered and I was made aware of the limitation outlined in JSDCLOUD-16511. This issue outlines the...
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Jira Service Management Widget Returning "{"friendlyReason":{"title":"Something went wrong","body":"
I am trying to configure the JSM widget for my Scroll Sites help center. We have verified that the issue is not on the k15t/scroll sites side. Any advice on next steps? I'm not aware of any method to...
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Hi, I missed the post about this in August: "The scheme size limits we announced in August will be enforced starting in March." What exactly will change? Best regards
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I set up an email channel to turn email messages into requests. The email adresss used for the channel ist xyz@beispiel.com. I works fine, but in each request now, xyz@beispiel.com is added as r...
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Hello, I’m currently trying to set up and use the API integration for Jira Service Management Cloud as documented here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api...
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Hi, Is there a way to search a user in the Asset Module that returns all assets assigned to that users, without having to go through each support hardware type ?
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What are the best practices for enabling portal-only customers to raise requests on behalf of others
Hi Community, I’m looking for best practices regarding a scenario in Jira Service Management (JSM) Cloud where portal-only customers need to raise requests on behalf of other customers. As JSM does n...
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Hey Community, We use Jira & JSM cloud. We maintain an Azure group whose members lack application access. We have an JSM - Application access request for Jira visible only to respective group ...
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| 32 | |
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| 2 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST |