Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi team, Hope you all doing good. I need to receive notifications on my Microsoft Teams when the SLA is about to be breached. I want to receive in a specific chat or group. C...
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Per Atlassians support documentation they state the maximum objects returned for an AQL query using the branch feature in Jira Automation is 50 objects. https://support.atlassian.com/cloud-automation...
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How do I add my company logo to the customer notification email template as part of a signature? I did have it linked to an image held on our website, but this is no longer working. I can see the im...
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Ho to create and add new fields to JIRA?
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Hey! Is there any bulk method to resend invites to customers that have been added to a project? If they are a few, doing it manually through the "resend invite" link one by one is not an ideal and e...
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Hi team, I’m trying to implement an automation to manage inactive users in our instance and wanted to check if my approach is correct or if there’s a better way to do this. The requirement is to ...
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If I install the Atlassian extension: Jira, Rovo Dev, Bitbucket in Visual Studio code and connect to Jira Atlassian, it will fetch all my tickets from Atlassian. Can I exclude tickets from Jira serv...
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I have used Jira/JSM forms for a while now to build request forms. My users love how I can build forms based on the users selections. However, I ran into a new request today. Someone wants a field to...
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Hi We have an integration from our HR system into Jira and have an employee schema for Employees and one for Assets. When someone leaves and is removed from the HR system, the user is removed from ...
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Member of the space doesnt get acces to the space and gets the following hash: 1A9U6Z2. I have a free subscription and i'm not sure how to fix this as an Admin.
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JE N'ai pas l'accès dans Sprint ou Baglock ,Tableau de Bord, aucun membre de l'équipe n'a accès
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Hello, everyone! I have the following question: sometimes my customers accidentally create organizations while trying to log in to the portal. These sites are usually free, but since Guard is used o...
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I would like to use automation to convert a string in the description into a date/time field. My description contains only the date and time in the following format: yyyy-MM-ddTHH:mm. There is nothin...
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Hello, everyone! I am using these add-ons - Better excel exporter and Better PDF exporter. I generated a new token, since the old one is about to expire, but I do not know how to use ...
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May I have access to login to the system?
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Why are alerts created via Jira Service Management (JSM) integrations also appearing in Opsgenie aft
We have recently migrated from Opsgenie to Jira Service Management (JSM) Alerts and created a JSM REST API for handling alert integrations. However, when we configure and trigger an integration in JS...
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Looks like this feature can add a lot more ease while navigating through the ticket conversations. I saw a comment from 2023 asking for it , if I am not able to see it is it due to any restr...
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We migrated from OpsGenie to JSM under the Standard plan. We want to stop using our current Slack 'OpsGenie for Alert Management' App and replace it with something to communicate with JSM. We only n...
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My company has recently setup a marketplace app that allows us to cerate tickets from Microsoft teams. We would like to be able to see how many tickets are being created using this new app to help us...
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Can you please UNINSTALL the Rovo Dev for me before the trial period as I do not need it? I tried MANY time to uninstall or disable but there is NO WAY to do so. Please help t...
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One of my users is not receiving emails when a support ticket is opened. He used to receive them up until last week when his email account was hacked. He has since changed his password and the issue...
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Hi everyone, I am a Jira Org Admin and I’m experiencing an issue where project roles are being "injected" into new projects created via the REST API (POST /rest/api/3/project), ignoring the specifie...
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Did Atlassian release an update to allow 30,000 work items in the same Plan? I know recently they changed from 5,000 to 10,000, according to this: source: https://jira.atlassian.com/browse...
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Hi, I need to retrieve the custom field values inside a form in JSM Cloud using the REST APIs. How can I do that? Furthermore, I need to update an existing issue by filling some custom fields and I...
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We're using Jira for some while now and we'd like to incorporate Service Management as well. But right after pressing Try now, I'm getting an error message and have no option to otherwise. How can ...
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| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| 16 hours ago | ||
| yesterday | ||
| yesterday | ||
| February 18, 2025 9:03 AM PST |