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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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With the ability to create more than one help center in JSM, is it possible to restrict a help center to only certain customers? For instance, if we wanted to have a branded help center for one of ou...
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We are migrating our Help Desk into JIRA and I have run into an issue I cannot seem to figure out a solution to. For example, when a Manager is selected in an Onboarding ticket and then the tic...
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Example: Requests comes from support@domain.com, and creates a ticket on IT Service Management. helpdesk@domain.com sends the ticket creation and subsequent ticket updates to ...
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Does anyone know how to adjust the href settings for the page tree macro? We use the page tree macro for navigation of our JSM KB that's linked to a Confluence site, as discussed here: https:...
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Using the API Post to rest/servicedeskapi/request, (docs) I can insert a JSM ticket, but when trying to set an asset object, it fails with a 400 (There was an error parsing JSON. Check that your requ...
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buenos dias. de un mommento a otro no me deja acceder al proyecto donde tengo mis casos o no me dejas verlos o un correo de contacto de soporte en español por favor
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Hello I have quite often the case that a customer raises an incident ticket in Jira Service Management and, in the process of solving it, we would like to have another person from the same customer ...
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Hello Community We are exploring the ways to integrate the long-awaited AI based Virtual Agent to our Help Center. While there are plenty of matters to still attend, we are making good progress but...
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Hello, I am getting alert "Provide your customer data" when user tries to add participant "Share with" against any issue
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Hi Atlassian Support, I’m currently using Jira Cloud and would like to find out how much storage space (specifically attachment space) my site has consumed so far. I’ve been uploading multiple file...
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Is it possible to set the import of assets so that if a cell is empty, e.g. in the CSV file, the cell is still imported? At the moment it is like this: I import a CSV file and the "ID" attribute co...
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JSM/JIRA V10.3.4 #100300004 DC Our Agent commented for the customer and linked some ticket as reference This is "JIRA-View/Agent View" Now, the customer sees that in the JSM Portal ...
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Hello all, Is there a way to order the context field sections? Recently, we found that there have been quite some additions, making the list very long when everything is expanded. We would like t...
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According to your website guideline, is it only the listed fields will be imported from EntraID? But I can import more fields from other "JSM Assets" methods via schema import. ...
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Hello, I am trying to update our decommission user automation to look up asset objects where the user being decommissioned is referenced, then adding the name of the asset they are being referenced ...
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We need to get CMDB data from an external system via a REST API. I don't see a generic REST API adapter that we can use to build this adapter. Can I do this via Forge?
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Hi everyone, I'm stuck trying to update an "Assets Objects" custom field using Global Automation (Jira Cloud / JSM / Assets) and hoping someone has seen this before. What I want: When my automation...
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I have a Jira service management project, in which I want customers to not be able to file requests on the last day of the month after 3pm Does anyone know if it is possible?
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It seems that I cannot specify a specific service request to create from automation. Am I missing something?
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Our company does not use Jira Service Management. We only use Atlasian, specifically the Project Management portion of Jira. I searched through our settings, applications, links and API's in Jira and...
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Hello world! We receive a lot of email, like everyone else I suppose. There are some very specific messages that we want to be able to automate issue creation. How does one set u...
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Good day, I am trying to write a JQL to filter any issues created on the 10th April 2025 but its not returning anything, the JQL I am using is created = '2025-04-10' The created date...
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Bom dia, meu funcionário, por engano excluiu alguns chamados que ainda estava pendente, gostaria de recuperados, tenho a numeração deles, é possível ?
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Hi, Can you connect Azure Active Directory without Atlassian Guard? thanks, Laura
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Hi, I would like to have a default value for the summary field in particular Jira software project. I have a Jira form connected to the project and would like the summary field populated with default...
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