Community resources
Community resources
Community resources
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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We currently have an automation for sending out department approvals once a week. That automation includes a status change to trigger the department approvals. I am currently trying to simplify a wo...
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What are the benefits/drawbacks?
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Hi everyone, I'm trying to create a Jira Automation rule that automatically copies an Assets/Object field from a parent issue to a newly created sub-task. Setup Field type: Assets/Object field F...
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I would like to raise an issue regarding the Asset Schema view, which has been occurring since last Monday. Whenever I open my Asset Schema, the filter settings automatically revert to the default c...
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Hello I am receiving log in errors. Can anyone help?
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I used to be able to open the sidebar, set a width ( by dragging the left side of the sidebar ) and get the width to persist when opening another work item. Now when I switch to a new work item, the...
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Hi Atlassian Community, I’m trying to contact Atlassian Support about an access issue, but I’m stuck in a loop. Our Jira Cloud site is active and the URL is definitely correct. However, when I ente...
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There was a recent change in Jira when the knowledge drop down field has reduced the amount of characters that are visible. Can this be brought back to show more information as we need this visibilit...
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I created a Jira Automation rule that sends a daily email notification for tickets due within the next 3 days using Lookup Issues. The rule is currently returning all open tickets that meet the due d...
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I think I have read everything on here for aqlFunctions, most from 2023 and 2024. Having a time pulling back any information using aqlfunction. using the LIKE, "/attribtue = (/"value/"...
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I have a form in JSM (cloud) with all of the fields linked to Jira fields. I have an automation that creates a new work item, attaches the same form, and then copies the information over to the new f...
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Hello, Anyone has the same problem like me? Request type rule was working properly over few years till today. Always when I click this icon I was able to change request type using my automat...
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alerts are created and closed when they are created and closed in zabbix . but when there is an update action like acknowledge or update priority it is not reflected in the jira service management . ...
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I created a new team-managed Jira space named RE. I am the listed space owner, but I cannot add work items. My account can create and manage work items normally in all our other team-managed spaces. ...
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Hello, our system contains confidential and private health related data which under Queensland and National Privacy Principles must be resided in Australia and must not be exported to data centres ov...
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Hi, i want to know how to use the JQL or querys but they are a bit confusing
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I've configured and enabled the live chat feature for Jira Service Management. When testing on the portal, internal users can see and interact with the chat interface but external customers cannot. I...
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My org now has guard. I have set up the SSO authentication policy in Atlassian user admin and added users into it. Does mean that those users will now be able to use SSO to log into the help d...
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We've just migrated from OpsGenie and the loudest noise around the migration is around the layout. Has anyone been able to change this or is there a feature ticket already open about this that we ca...
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I had a Jira project for my school software, but it suddenly disappeared. Can you guys help me fix i
I had a Jira project for my school software, but it suddenly disappeared. Can you guys help me fix it?
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Jira v11.3.7 Datacenter Both global and personal "auto watch" features are set to enabled. User who is a member of service desk team is not added as a watcher automatically after creating an issue o...
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Is there a native way to limit the search box to the space that I'm currently working in by default?
Is there a way to set the global search to only search my active space? I'm in IT and I help to facilitate numerous projects that I'm not active in, but when I search I only want to search the ...
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its column layout,while uploading the file to attachment field, it is showing down and another field moving downs ,due to that the option to corresponding side attachment not in same line.Any so...
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I have raised a few tickets, and my team has also raised some. However, I am unable to view or open any of them. Additionally, I am unable to log in and keep receiving an error message. I have paste...
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Hi everyone, We are currently setting up the Qualys integration with Jira using the Qualys Jira Connector. We have configured the project and custom fields, but we keep running into errors during i...
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |