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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Our company is using Jira to manage projects as well as ITSM. I would like to be able to create a report of all projects, with fields such as status, assignee, due date, etc. I had this a...
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We have a customer service project in JSM where customers can email our service address and have a ticket created. Occasionally self-signup fails, the email goes to null space, and we have no notice ...
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What is the best way to move a ticket via automation within the same project, when both the Issue and Request Type are different? If X conditions are met on the form, the ticket needs to move. The Is...
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What is the best way to add an image to a custom JSM form? I just want to add one image to a certain request type.
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Hello, We want to upgrade our current version of JSM from 5.4.6 to the latest supported On-premise data center version. Which is the version to upgrade and do we have any documentation for this upgr...
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With the new nav the 'Boards' section is now gone. How do we create personal Kanban boards or boards for Service projects?
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Hi I'm looking for a solution that I will be able to show/edit fields dynamically based on select field. I was able to make it for request forms on portal via forms but I want to make simi...
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So I am creating a custom request form and one of the fields that I need to create is as following: - cascading drop down option, where based on what the parent option selected, it then provides a l...
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Hi Community, We have a JSM project and are looking for an option to include all previous public comments in the customer notification "Public comment added" — so that customers don’t need to o...
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I would do this with automation, but would you then create a separate request type for each task? For example, “Set up Surface” or “Update server.” These are two different things, probably with dif...
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I have a group, lets call it SG_VA_Admins, and in that Group we have a user Frank. In Assets schema, under Roles, for a particular schema, I have added the SG_VA_Admins role to the Developers area. ...
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Hello, Any new sign up errors with "We couldn't submit your request. Refresh the page and try again". https://company.atlassian.net/servicedesk/customer/portal/ I have the below Service Manage...
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Hello, could anyone help us regarding this issue, our organizations are tight on budget for tools like Atlassian. So in our forecast bill for this August, we suddenly have JSM bill besides the usual ...
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Setting up assets discovery and when running a scan we're getting the Error: Mandatory Hostname missing for: XX.XXX.XXX.X. I've logged into the account running the scan and verified that typing hostn...
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I would like to have an "Assign to me" button on the Approvers field, just like it does on the Assignee field. Is this possible?
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I configured Jira's Virtual service agent and I have one intent enabled. Even if I try using phrases exactly like the ones in the intent training, the intent never matches. I'd like to know if t...
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We need to lock down certain fields after they hit authorize in normal Changes, and make certain fields read-only when we create Standard change templates, and are struggling to do so. We found...
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test question
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We are starting down the path of using JSM as our Enterprise Helpdesk. We are very interested in having an AI Powered Service Agent that can comb a Confluence Knowledge Base and provide GenAI type...
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Hello everyone, I'm trying to create an AQL filter in Jira Assets that will show me all objects that have an inbound reference from a specific user. For example, I want to find all Laptops that are...
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I have created below automation rule Could someone help on this.
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I have an automation rule that automatically adds the specified members to the "Request Participants" field when a ticket is created. I set myself as the owner and "Automation for Jira" as t...
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Hello everyone, I am facing a very specific problem with an automation rule in Jira Service Management (version: 10.3.3) and Assets. I hope the community can help me with this. Problem: I want to ...
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Hi! I have a workflow with two transition options between two status. And an automation that should update a field based on which of the two transitions was used. In the automation, how can I ...
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We have an asset library for all of our users. One of the attributes on the Assets is "User Account" This is a User Type Attribute and through automation ties the user object to the users account in ...
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