Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We’re reviewing Atlassian’s Opsgenie → Jira Service Management migration documentation and wanted to clarify one specific point before we proceed. On this page: https://support.atlassian.com/op...
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submit support request
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Dear Jira Support Team, We are currently unable to log in to our Jira account. While trying to access the account, we are facing login issues and are unable to use the platform. Kindly look into th...
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Hello! I could share for everyone. Hope its helpfull https://github.com/volhvrod/Custom-Approved-Mail-JIRA
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I have created a new section and set it to ‘Restricted channel access’. Unfortunately, however, there are already clients listed in the project. How can I remove them from the project?
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I don’t know when this service was activated, nor when it started charging fees. I request that this service be cancelled immediately.
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My idea is: In JSM, I have a request type that need user to input "affected user" and "Approver", I would like to restrict that the "affected user" can not be the same as "Approver". In w...
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Hello. I am new to JIRA and need some help. I am way over my head. We have this task. It is being reused because there is some external automation at work which reuses its unique key. It jumps betwee...
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I'm getting ready to kick off a potentially long scan; 50+ total locations and 1500+ total devices. While I know the scan has minimal impact on desktop/laptop devices, if we start receiving calls ab...
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We never created workflows for our environment. I need to modify the workflow so that technicians can reopen closed tickets.
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Erro "null - null" encontrado ao carregar esta página.
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Hello I created a dashboard and want to display only objects which have a relation to another object with a specific attribut. In detail: Schema Client Client A Attribute: User 1 (Relat...
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Hi everyone, I’m experiencing a strange issue with a "Time to First Response" SLA in Jira Service Management Cloud. The SLA for Time to Resolution appears, but the Time to First Response doesn’t app...
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Hello, could someone please let me know the easiest way for a user to configure receiving the query data from saved filters via email?
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I was wondering how organizations are leveraging Rovo and AI in Enterprise Service Management. Has anyone implemented it or explored use cases already? I’d be interested to learn from your experience...
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I click Add Knowledge in a JSM project settings and it shows me this: According to this article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-...
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Hello. New to Atlassian and loving it already. My question is this. With JIRA automation I was able to create an automation trigger/rule that deletes named files after an issue/task status transition...
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I'm trying to ask a question in the Q&A group "Assets". Assets - Atlassian Community but the dropdown does not have Assets as a choice, so I end up here in JSM. The communi...
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Hi, Today I noticed that one of the queues for received support requests has disappeared in the JIRA SERVICE MANAGEMENT project. I couldn’t find any relevant information in the audit log at https:/...
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I have a few automations which stopped working out of the sudden. I've found out it's due to my "Lookup objects" not working correctly anymore. To troubleshoot, 'Ive done the following: - ...
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I'm using a service space in Jira service management and have configure the issue types to create tickets by agents in the space, but the configured fields where not visible while creating tickets. I...
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Hi everyone, I’m configuring automations in Customer Service Management and trying to create a rule that triggers a client notification (email) when an agent updates a ticket (i.e., replies to a cus...
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I have updated my domain service provider with the Atlassian CNAME and TXT entries, waited for 2 days, and still can not be verified. The issue is on atlassian side, because other services/providers ...
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Hello, I am currently using the free trial of Jira and would like to activate Jira Service Management as well. However, when I click on "Get started," I receive the message: "Something went wrong." ...
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Hi, We need help understanding our Jira product access. In our admin view, we can see Jira Service Management with 3 admins, but I personally do not see Jira Service Management in Jira and I do not...
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| Subject | Author | Posted |
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| 17 hours ago | ||
| Monday | ||
| February 11, 2025 3:50 PM PST | ||
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| February 5, 2025 9:31 AM PST |