Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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اكثر من مره
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Hi everyone, I’m trying to understand the best way to keep only Jira Service Management Standard active on our Atlassian site, without using the full Service Collection bundle. Our current need is ...
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Product/Version: Jira Software 13.3 (DC) Jira Service Management 11.3 (DC) Assets No additional plugins (no ScriptRunner) Background I am trying to build a reliable reporting ...
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How do we remove the Jira branding- 'Powered by Jira Service Management' ? We upgraded to the Premium plan but Atlassian's customization options are so limited!
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adding jira service desk error We experienced a technical problem while trying to load this page for you.
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Hi everyone, I have implemented an auto-assignment solution in Jira Service Management (JSM) using Assets and Automation, and it is working as expected. Current Setup Created Assets object ...
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Hello Atlassian Community, I recently upgraded my Jira Service Management plan to the Standard paid plan. However, my account is still limited to 100 emails and shows a message saying that the 14-da...
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When an app is listed as "Free for less than 10 users", does it mean 10 users within the app, or 10 users within our company's entire Jira network?
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Hello, We recently created a Service Desk Portal, and one of the request types is onboarding a new hire. Only HR personnel can create this request. One field in the request is a custom f...
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We currently operate a Jira Service Management Cloud project with a public-facing customer portal used by multiple external government agencies. Today, external users can access the portal using por...
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The Report a Bug feature has been super powerful for us to use internally. Can we enable this for JSM external users so that our customers can create tickets this way when creating them through...
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What I'm trying to do is exclude these vendor alerts from the Intake Triage SLA. I've excluded it with the JQL Reporter NOT IN ("Vendor@vendor.com", "Vendor2@Vendor2.com","etc etc etc") AND "Request...
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Estimado equipo, Espero que te encuentres bien. Actualmente estamos experimentando varios problemas al usar Jira Free. Se han identificado los siguientes problemas: No se puede acceder al portal ...
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In our org we have contract employees, so one of them should have access to create the ticket for on
In our org we have contract employees, so one of them should have access to create the ticket for one particular request type. So let me know any possible solution.
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I there i was working on JSM Project where i configured portal channels and whole project (in free plan ) ..Yesterday i logged in a see everything disappear its not even in trash ...what can be the p...
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Hello there, i just wanted to know that the Jira Admin ACP-120 exam is costing $249 as the fees so in that how many attempts we actually get if we do not succeed for the first time.
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We’re reviewing Atlassian’s Opsgenie → Jira Service Management migration documentation and wanted to clarify one specific point before we proceed. On this page: https://support.atlassian.com/op...
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submit support request
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Dear Jira Support Team, We are currently unable to log in to our Jira account. While trying to access the account, we are facing login issues and are unable to use the platform. Kindly look into th...
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Hello! I could share for everyone. Hope its helpfull https://github.com/volhvrod/Custom-Approved-Mail-JIRA
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I have created a new section and set it to ‘Restricted channel access’. Unfortunately, however, there are already clients listed in the project. How can I remove them from the project?
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I don’t know when this service was activated, nor when it started charging fees. I request that this service be cancelled immediately.
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Hello. I am new to JIRA and need some help. I am way over my head. We have this task. It is being reused because there is some external automation at work which reuses its unique key. It jumps betwee...
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I'm getting ready to kick off a potentially long scan; 50+ total locations and 1500+ total devices. While I know the scan has minimal impact on desktop/laptop devices, if we start receiving calls ab...
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We never created workflows for our environment. I need to modify the workflow so that technicians can reopen closed tickets.
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| Subject | Author | Posted |
|---|---|---|
| 8m ago | ||
| yesterday | ||
| May 4, 2026 10:30 AM PDT | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST |