Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello and thank You kindly in advance. Using a JSM automation that is passing JSON data to a webhook. In the automation, I have the following custom code: { "issueKey": "{{issue.key}}", "summar...
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Hello, i try to use JSM as a IT Ticket System for our external customers. And i´m missing all the customers contact Informations. I know, that i can add custom fields. But they´re not visible fo...
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Hello, I have a default help center called ‘A’ and I've created a new one called ‘B’ for two new spaces, where I've changed the banner and the interface colour to clearly distinguish between the two...
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i have set up a user with the same groups and access levels as me however she cant see anything when she logs in.
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I have a custom field "Field A" that is a single user picker field and shows users filtered on Active Directory security groups. Field Id is customfield_10373. Screenshot below: Now I ha...
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Hi Support Team, I’m currently working on an automation project for our support service and had a question regarding Jira’s email handling. Specifically, I’m wondering if it’s possible for Jira to d...
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Hi, I have custom field single select (dropdown). Is there an option where I can import my excel a list for the value of dropdown in Jira?
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Given I've just started migrating users to our new solution on JSM and Compass (because you forced us off OpsGenie) and I've just started to load users the SAME DAY you announced you're dropping Comp...
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Have a couple of questions in regards to JSM portal customer access and how they work together and fix this issue we are having. Little background into our environment, we have project called Ops wh...
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Hello. We have successfully integrated MS Teams with JSM Cloud using the free Jira Cloud App. It seems to be working as designed. As you can see from the screenshot the customer chooses a site, space...
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The scenario: UserA send an email and an issue is created by Email requests in JSM. In an automation I change the reporter to a different user, UserB, with a noreply mail adress. However, the con...
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Suddenly replies to 'resolved' tickets are not reopening the ticket
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I try to use Jira Service Management and before announcing it to the company I would like to test it IT internally to see if it suits our needs. However I still want to add customers already for us t...
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Does Jira Cloud Migration Assistant support migrations from commercial to Fedramp cloud?
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We just updated to 11.3.4 of JSM Data Center last night. Now, any of my Asset AQL queries involving Created date are no longer working properly. Anyone seen anything like that? The main query I want...
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I’m building a Forge app with a jira:customField rendered in JSM portal-request using Custom UI. I call view.getContext() in the field UI, but for portal customers I get accountId: null. I do get po...
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How are you balancing strict validation vs user experience in Jira Service Management request forms?
In my experience, adding too many required fields and validations improves data quality but often frustrates users and slows down ticket creation. On the other hand, keeping forms simple sometimes le...
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We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to unde...
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Jira Service Management (JSM) has become a core platform for modern IT service delivery, enabling organizations to streamline incident management, automate workflows, and improve collaboration betwee...
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Running into this problem with the Atlassian connector in slack. When it posts a slack notification in a channel, I don't get any alerts because it's registered as me, with the posting user. Is there...
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I work heavily in Assets within a cloud instance of a CMDB and am getting "This page is not responding" Wait pop ups after a few seconds of navigating into a schema. I have been working with the ente...
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Hi everyone, I'm looking into how to handle alert ownership in Jira Service Management Operations and trying to figure out the best pattern. The intended configuration is the following: we wan...
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I have all the permissions to create the forms/portal and request types but it keeps throwing a translation error?
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[condition] user: xxxxx@mail.yyyyy.co.jp is registered as JSM: user (agent) and active at jira administration screen. Also, the same user is granted Service Desk Team role in one JSM space (ZNQV). ...
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How to delete customer account?
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| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
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| February 5, 2025 9:31 AM PST |