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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have Assist and Jira added as apps to my Teams and they seem to work fine. The only issue I have is how random it is when I can crate a Ticket from a Message. On Private chats ...
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We use Jira Service Management for IT Tickets. When a user emails to "Helpdesk", who is a user in Active Directory, ticket is generated in Jira. We have simple workflow to change the status of ...
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In a portal, a user fulfill a form and need to know how to validate if a user Send or Save a form
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I would like to generate a Dashboard with the amount of ticket opened for 2025 by client. I know there is a way to do a graph but I would like to do a Dashboard instead. I have the amou...
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Hi, I have a bot a company and team managed Service Management projects and I want to hide some resolution codes, but my project is not showing up when I go to scriptrunner and behaviour &n...
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We have created several organizations in JSM and assigned all employees to their respective organizations. Is there a way to restrict a specific employee’s access in the portal? So far, all employee...
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Hello Community, In my project, I would like to see the following hierarchy in the Timeline view: Feature , Epic , Story , Task My goal is to have a Task directly linked to a Story (not only as a ...
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Dear all, I would exclude some user groups to raise a request. I have the possibility to restrict a request type and include users, groups, customer accounts and customer organizations (as desc...
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We often receive requests that have been forwarded from another department. If the original sender of the request is not already in the customers list, we have to go over to the Customers screen, add...
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Hello, I would like to know if it is possible for customers to see the participants in the request who are present when they receive an email (following a comment). Thank you in advance for your ...
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Hello, I have several questions about managing deleted tickets: Is it possible for a project administrator to see tickets that have been deleted by an agent? Is it possible to prevent agents from ...
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Hello, I would like to create a rule which allows new tickets created from a ticket to be added to the request type. I tried to do it but couldn't. Can you help me please ?
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I would like to explore Atlassian AI Summarize and create timeline incident in slack option This is not working currently as we are getting ‘You can't execute this command since there are no inciden...
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Hey everyone, I'm looking to get the ITSM with Jira Service Management Foundations (associate) cert. I believe I'm getting the hang of the Atlassian Learning catalogue. When navigating to the...
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Has anyone been able to find a non-plug-in solution to the awful-ness that is the Cloud JSM Portal? If you have multiple portal groups and multiple request types in each group, the portal looks absol...
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Goal: I want to bulk CREATE child work items into a Project while simultaneously having the newly created child work item link to its EXISTING parent/Epic work item in that import. CSV File ...
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Hello dear community, Please suggest the options how making cascading field child values required in Jira? Has anyone faced this kind of problem, and how was it resolved? You can suggest everythin...
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Hello everyone, I'm working on a Jira project and I’d like to restrict visibility of some specific tickets to only certain accounts or roles. Use case: We have three main accounts/groups: JIRA...
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We have established an organization with customers inside. This organization is used in 2 projects. I need customer to see the tickets in one project (within the orga), but not in another. Is ...
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Is there no way to get this worklog detail with out selecting ALL fields on a query. I want to be able to run a query, and select certain columns from the list, along with the worklog details, ...
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I have two levels of support in my company N1 and N2, I want to lock the view of both through the queues
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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Automatic assignment of approvers based on the group of the applicants and methods for retrieving us
背景と目的 日本から投稿させていただいております。Jira Service Management（チーム管理プロジェクト）における承認者の割り当て自動化について、アドバイスとベストプラクティスをいただければ幸いです。 目標は、申請フォームに指定された「申請者グループ」（ディレクトリから取得）に基づいて、承認者を自動決定することです。 私たちが直面している問題 スマート値を使用してディ...
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Hi team, is approval via email applicable in a team-managed software project? If yes, how can we connect it properly? In my case, I encountered an error after the approver approved through email.
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Good day all I hope you are all well. I am looking for a solution that will enable a JSM agent to track their work time automatically in JSM. Ideally, I need an application that will start tracki...
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| 33 | |
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| Subject | Author | Posted |
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| 5 hours ago | ||
| yesterday | ||
| Wednesday | ||
| Tuesday | ||
| August 19, 2025 5:31 AM PDT |