Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We are using Jira Service Management Cloud Free. Any attempt to access Service Management configuration (Request types, Portal) returns “This space isn’t available”. Accessing: https://<our-si...
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I can't seem to find where I can change settings so that customers can't see all tickets/service request for their whole organization.
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Hello everyone , I added recently new users in user management as a customer, than in JSM project i add them and i assigned customer service desk role , but once i want to add them as a pa...
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This seems to pop up multiple times but I can't see any solution. I have two people with incorrect email addresses. They were removed from the system and didn't even accept the invite. They were re-a...
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I'm trying to create a virtual service agent, to create a widget chat in Jira Service Management. A Rovo agent do not work for this intend. When I try to create the agent, it is required to select a...
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Hi, we evaluate using the Change Calendar in JSM. However, a colleague raised the concern, that setting up repeated change windows isnt as comfortable as it could be (compared to, for example, repea...
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Jira account deactivated. How to reactivate? I see a button but it just crashes when I click on it. There is not way to reach out to Jira team. Please help.
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How can I create a one automation schedule start at 08:00 and every 15mins and will stop 19:00, every 15 minutes of working hour.
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Hi, I need help to get the smart value of the current time hour and minute to be exact and what is the example output of it. I need it to add it in smart value condition. Here the example...
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Hi Team, I am attempting to create JSM services using our service.json file through the Atlassian Operations provider "atlassian-operations" The Terraform plan step completes successfull...
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Hello, We use Google SSO authentication to access our JSM Data Center, and I would like to disable username/password authentication for all our users except one (our backup admin user). Based on ...
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we want to automate service creation for new applications. I cannot find an api for this. any suggestions?
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Hi, I am setting up a Team Managed JSM space to track our QHSE activities. This is a closed of space for only the QHSE manager since i could also contain confidential information. The situati...
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Hi community, I’m trying to configure an incoming email channel in Jira Service Management (Cloud) using a Microsoft 365 shared mailbox, but I’m running into issues with the email setup flow. Situa...
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At my place of work we frequently have customers phone the IT team with requests and issues which we then have to resolve. Currently we are creating tickets on the behalf of the customers in...
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How do I turn this on?
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Hey all, The primary reason I haven't been implementing, or haven't seen a solid implementation of, the virtual agent is the inability to prompt the user for information or offer the choice ...
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Any updates for 2026?
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We've just begin deploying the containerized version of Jira Service Management using the Atlassian Helm Charts. We have access to Ironbank repository where there are hardened Atlassian Jira co...
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I'm new to Jira and trying to test the import feature to migrate work items from another vendor to Jira. I have a test csv file with basic fields (Issue Type, Summary, Description, Priority,...
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When a customer (our customers are all internal employees) needs approval from a supervisor. For example, when a customer needs new software. Is there any way to add the supervisor to the work item? ...
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I am trying to find issues in a project a JSM Customer Can see. Using the Search Service with the Customers ApplicationUser gives 0 issues. So I am trying to seach with a jira user and find...
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...pecific comment, especially on long-running requests with many participants. Having true threaded comments (or a “reply to comment” capability) in Service projects would: Improve readability of l...
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The users assigned in the Approver field are not receiving email notifications for approval or decline actions. all customer with or without licens should have the ability to approve reque...
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We are setting up a technical support rotation. The goal here is that whenever someone reaches out in a support channel with an alias, the on-call developer will be notified in Slack AND an alert wil...
Related collections
Atlassian Community Events
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| 23 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
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| May 15, 2025 6:29 AM PDT |