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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Dear team, We are currently facing an issue when adding a user as a “user agent” in Jira Service Management (JSM). We want this user to have access only to a specific JSM portal (Service Management ...
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Good morning, a few days ago we detected slowness issues in the application, which we escalated with Atlassian. They told me it was a latency issue to the database. When we contacted our DB, they to...
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Hi Guys, We are looking for a way to fetch the ticket approval information using the Print Details. Could you please help me on how can I fetch or please suggest if there are any other ways to get t...
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Hi In Assets, I have an Object type with an attribute where attribute type=Object, referring to another Object type. This attribute can contain multiple values (referring to multiple objects) I wan...
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we need # P1 incidents( avg per month) P1 resolution SLA P1 MTTTR Incidents inflow (all priorities) P3 incident SLA Failed changes vs logged changes Monitoring compliance Monthly Avg # ...
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I'm trying to get Rovo to list open issues for the current customer, but I want the issue links in the list to be the 'Customer Portal' links so I can send the list to the customer. I've tired...
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We have a VSA setup on our Service Desk portal. We can go into Studio > Insights and view Conversations but it only gives us the First Message. According to this: https://support.atlassi...
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Bonjour, Lorsque les utilisateurs veulent se connecter au portail (https://......refined.site) ils ont d'abord ce message : SERVICE support (SITE FERME), nouveau site ci-dessous : ...
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Hello, I have a problem with Jira Global Automation (Service management), whenever i try to do a rule, that sends the direct message to a person on a slack, it cannot be done. I've synchronized b...
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Problem I needed to automatically set the Due Date field in Jira Service Management based on a custom text field that contains values like "1d", "5d", etc. The automation kept failing with "Fie...
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Help with an automation rule to send an email on any comments from customers with escalation verbiag
I have an automation rule in our JSM project to send an email when the field "Initial customer comment" has any escalation verbiage (i.e., escalate, urgent, critical, etc.). The rule is sending the e...
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We have created multiple intents for a single issue to train the Virtual Service Agent. For instance, we created an intent named “OKTA Verify Issue.” However, the intent flow is not functioning as ex...
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I want to set the issue's initiator by using an automation. Issues are created via a contact form from our webpage. The initiator is a no-reply address and the real initiator mail address is a strin...
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Estou usando o plugin Email This Issue para criar tickets na minha instância Jira a partir de e-mails recebidos. No entanto, os e-mails estão vindo de uma instância Jira do meu cliente. Como posso co...
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How can a customer see who is assigned to the request i the portal? I cant find any way to change the right column in the customer view.
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Hello, I'm struggling to find a way of making mycompany.atlassian.net/servicedesk/customer/portals a publicly accessible website requiring no user account or log in information. ...
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Dears, Is there any AI tools that can integrate with Jira for example 1- chat boots 2- auto solve tickets 3- auto reply to simmilare tickets 4- taking action to auto ...
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プロジェクト管理者を変更する方法がわかりません。 私は理解していますが、プロジェクト管理者にならないとはポータルサイトを作成することはできないということです。 しかし、現在のプロジェクト管理者（社内で最も権限が高いユーザー）がユーザー設定から変更しようとしても、私をプロジェクト管理者に設定するオプションはありません、必要です。 ROVO が導入したヘルプドキュメントは古くなっていたか、リン...
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I'm currently testing Jira Service Management Premium with the intention of rolling it out across our organization. I'm the organization admin and have full access, including a Premium trial. I've al...
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Hi, we are going to use Email This Issue plug-in and I'm trying to find an information about mail log. Jira Cloud keeps emails in the mail log for 45 days by default and a maximum of 180 days. ...
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Hi JSM community! Wondering if anyone has connected the new integration between Slack and Rovo (https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/)? If you ha...
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We linked Slack Chat with JSM but the JSM request types are uploaded form for users to fill out. On the Slack Chat channel when a ticket is raised, the form does not populate. Is there a way to get t...
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We're setting up data certification process for CMDB and Assets in JSM and looking for best practice
We are in the process of formalizing our CMDB and Assets in JSM. For Assets we will be checking the import from InTune against what appears in JSM and the data on the assets themselves. Once that is ...
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Hi I have a free JSM cloud plan, with only one user - myself. But when I go to the project timeline and want to filter the overview on Assignee or Reporter, it gives me options for people I have no...
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Boa tarde, pessoal! Estou utilizando o Jira Service para capturar e clonar tarefas nos quadros convencionais. No entanto, não consigo trocar os status automaticamente. Além disso, quando uma...
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