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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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When a defect is created for a story, I'd like the Components for the story to be auto-populated to the Components field for the defect. Is there a way to do this?
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I have 4 JSM projects that I am trying to get under a single view, I have created the Dashboard but it is showing as a list using the Gadget "Filter Results" I want to have this be an interactive Boa...
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The Customer / Organization details are a great feature but those details can change. It would be useful if those fields could be feed by a Confluence database so they can be maintained in bulk...
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I’m trying to find a way to restrict what customers see in our Jira Service Management (JSM) portal based on the specific services they subscribe to. For example, our JSM portal currently includes C...
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I recently changed my workflow and somehow I broke the option to set resolution when setting something to "Resolved" status. As a result, tickets are showing Resolved status but remain set to Un...
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Charts and Reports applications stopped working several weeks ago. The only message that comes up says contact system admin. I have a certain level of access, how do I fix this?
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Dears, I want to send Jira requests attachment as base64 format to external system I already have scriptrunner is there any hope to be able to send attachment to External API through listene...
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Hello, I am unable to get the automation rule to work. Could you please help me find a solution? Here is a summary: When a ticket is created, I want to check for the presence of an account/email a...
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We have a site where all owners have left the company. I need to add this to our org. Anyone have any idea of how easy it is to get it transferred?
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Hay alguna manera de importar un dashboard a nuestro propio Share point? de tal forma que sea una foto actual no el dashboard vivo todo el rato?
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Is there a way to import a dashboard into your own SharePoint site? Not as a live extract, but as a specific report? Not so that the report keeps updating like a dashboard?
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Hello Where can we find the option to disable "account verification email"? This used to be located under Project settings, Customer notifications, Account verification email.
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I’m trying to create some detailed metrics and dashboard gadgets in Jira Service Management Cloud to track against our Managed Service KPIs. I’ve got the basics (SLA tracking, aged tickets, etc.), b...
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In the new alert list view set out in the table, is there a way to add new columns into the view?
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Dear Team, I am not able to see my Kanban Bord in our live project. I only can open our tickets (Hire Sheet, Pre Boarding etc,). Please help me with this issue. Best regard...
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I not sure when i added the Jira Service Management to my account, i was only using the JIRA Software. But even though it was added by me it was never moved to standard plan and there was no notifica...
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We were using local logins for Atlassian for both Portal and Jira Service Desk users. We are trying Atlassian guard and have set it up for Jira Service Desk Technicians. 1. In order for the u...
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Hello Community, i have a question. we - by mistake - did a copy of data to our JSM sandbox. is there are way to revert the data to the version it was before? Thanks, Ariel.
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...ublic": true) so the customer can view it in the portal. This triggers the “Public comment added” event, which sends a second, unwanted notification to the customer. We cannot disable the global “N...
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I made an automation in JSM to create a Confluence page when an issue is created. In the required element "Enter page title", I entered {{issue.key}}, assuming I would have a unique page for eac...
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Hi all, Not sure if there even is a solution to this, but we have several automations that need to call the Jira API. This results in us storing our API key in each automation. We do utilize the 'h...
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Hello Jira Enthusiasts, I Have Added a Field using Cascade e.g. Helpdesk and child's (Software, Hardware, Email), Now I have to add more options under Child e.g. Helpdesk-Software-Adobe-Install...
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[Onboarding Checklist Problem] I've completed ID verification, I uploaded my passport and face photo, after that, I waited for so long...an half day...it shows "Pending verification. The typical wai...
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An automation rule is creating a task link to a parent. How to make automatically the field "Team" by heritage from the Parent field "Team"
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Could this feature be made available for standard users, as our internal team is requesting a separate Help Center but upgrading to Premium is still too expensive?
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Atlassian Community Events
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