Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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I have Jira Software premium license but I also want to act as JSM collaborator where I can still view JSM tickets, leave internal comments, and log work. How can I setup the role ?
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Hola todos! soy Admin de JSM, configuré un campo desplegable con 8 opciones que necesito utilizar en 3 incidencias diferentes de un mismo proyecto, en ese mismo proyecto, pero en una cuartea incidenc...
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Hi, Issues can be created in Jira Service management project from emails. What are the best ways to first scan (or change) these emails with dedicated programs, before Jira Data Center converts...
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Hi everyone, Due to the missing feature of showing Asset objects to anonymous customers in the Jira Service Management customer portal, I'm using a multiple select field ("Customer Portal app") exte...
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I try with differents browsers, clean cach, refresh... always same error. and only for the first type of answer. others are ok. All other functions work fine, for example I can enable and disable n...
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We have a request form that requires an approver, but the correct approver is dependent on the state the request is coming from. Ideally, the requester would be able to select the correct approver fo...
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If You Could Rebuild Jira Service Management From Scratch… What Would You Keep, What Would You Remov
Imagine Atlassian invited you to help design the next generation of Jira Service Management. You have three challenges: Keep only 5 existing JSM features. Remove 3 features forever...
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Buenas tardes, necesito que mi compañera disponga de las mismas columnas en el Buscador de incidencias. El caso es que hay una columna en el buscador que no le aparece y a mí si me a...
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Hi, I am trying to build an automation where I want the cloned tickets (which will be going into separate project teams that will be working on their tasks) to communicate with the original ...
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Hi, I have set up the following cloning automation: Whenever a desk ticket is created, it gets a component assigned, and the status is set to level 2 review for the cloning to happen. Everything i...
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Dear Community, I've a requirement in the JSM That, There are two fields: Department and Applications Managed. The Department field contains approximately 10 departments. When a user selects ...
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I am an org admin. What type of work should I carry out so that Atlassian / Jira is optimal? By work I mean maintenance work. How do I keep Atlassian / Jira in a health state.
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Hello We have a customer who has been able to log into our customer portal for many years with no issue. Then in the last 2 weeks this user is no longer able to access and initially got this message...
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It works perfectly for users who are not logged into any Atlassian account. It also works perfectly for users who are logged into organization's Atlassian site. However, if someone is logged into a ...
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Dear Atlassian Support Team, I am an Organization Administrator for our Atlassian organization. However, I am currently unable to update the payment method or replace the credit card used for our su...
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Hi, I accidentally created an Atlassian site and organization with the wrong site name and organization name. Both are brand new, unused, and on Free plans with no real data: Site: digitalacademics...
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I've set up SSO with Okta for my portal-only JSM customers using this guide, and that is working. My next goal is to provision Customers from Okta, but when I follow these steps, I get stuck on step...
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Hi all, I need some help. I created a button in a workflow to perform (From Any Status to Any Status). I called the transition (button) Remever Acessos (Remove Acesses). When the ag...
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I want to delete the below service & organization digitalacademicserviceportal.atlassian.net DSAP
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Running Migration Plan fails with statusCode=502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY 2026-
The exact error: 502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY Migration ID: 14874fa5093b0855391663c512552d2417e868a3 Cloud site ID: fce878fc-eba3-4987-8983-65c89a330c71 Timesta...
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Hi everyone, I am using the free plan of Jira Service Management, and I have encountered the following error: Hash: 8ZB3H2 Trace: f6fac28dd9e5406f8e3d93ee8b9633d8 Could you please help me with th...
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I got the following error Hash 1AFEILN Trace 50f15bdf2730432cbd8daeb89b08cc86
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We want to automate the creation of a task in Jira SM from the content of confluence page. The content of such a confluence page would be the details of a deployement lists of software packages for ...
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With the same personal API token, tools/list returns a completely different tool set depending on the endpoint: With the same personal API token, the authv2 endpoint previously returned the full s...
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Atlassian Community Events
| User | Count |
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| 18 | |
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| 3 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 23, 2025 5:50 PM PST | ||
| January 22, 2025 12:24 PM PST |