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JSM Premium & OpsGenie

Myles Boyd
Contributor
February 10, 2025

We are receiving alerts into OG via email that contain links

The content of message when placed into Description are losing the links; only the text is coming thru.

If I look at the attached body in the alert, the links are there.

 

I want the links (or the email attachment) to end in the JSM ticket.

 

Ideas on how I can accomplish this will be greatfully received.

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
July 7, 2026

Hi @Myles Boyd ,

is it related to email format? Are u sure that you're settings is HTML?

Hope this helps,

Fabio

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