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Jira Service Management
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Why does my Forge Rovo “Jira Issue Analyst” agent fail to detect the project key and work item durin
Hello everyone. I’ve been following the official Forge Rovo guide and videos here: https://developer.atlassian.com/platform/forge/build-a-jira-issue-analyst-rovo-agent/ I carefully fol...
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Title How to automatically link multiple asset objects to an employee attribute during Assets import? Body I am working with two schemas in Jira Service Management Assets: Employee List schema ...
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que me recomiendan creo que sacrificaremos, dashboard por campos, lo que ocurre es que en jira service managment, puedo crear campos por cada solicitud , pero me llenare de campos y puedo crear campo...
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How to Display a Read-Only Custom Field ("Customer-facing Status") on the Customer Portal After Requ
Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Backgr...
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We have Customer Satisfaction enabled and we have Done in our Workflow but no surveys are being sent out to customers. Help!
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Is there a log to show the outbound emails or notifications generated by Jira? I have two users that do not receive notifications when we send them a task where as everyone else does. (Jira Data Cen...
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Hello all, I am the admin for our site. One of our directors has questions on setup\features\plans etc. Do we have an account rep I could put them in contact with? Thank you!
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"Suddenly, we weren’t just reacting. We were optimizing." - Chris Green, StarCompliance Chris Green isn’t just an operations leader. He’s a bass-playing, g...
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When an automation has a trigger condition and the condition isn't met, does that automation count towards the monthly limit? Some sources I've found say that the automation only counts when t...
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Hello Everyone, Is there a way, we can use Custom UI forge Apps for CSM Project. I tried to create Custom UI Forge App to show up CRM values, I met with an error "Project data is inconsist...
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We are new to JSM (Go live on Nov 10, 2025) and are trying to figure out the best practice for testing after going live. We have the Premium subscription for JSM and Guard, Using Entra ID for P...
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I have a project in JSM with only 1 request type that is completely proforma with custom fields and a bunch of status/approval throughout the workflow. This request is not managed by any agents so it...
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How do I enable e-mail notifications every time a Jira Forms has been submitted in my Jira Project? I've created multiple Jira Forms in my Jira project. Now I'm trying to setup an automation...
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Behaviour‐script filtering cascading select field working in Create screen but not in Customer Porta
Hello Atlassian Community, We are using Script Runner for Jira (Data Center v10.3.3) with a behaviour on the “Request” field (customfield_15701) to dynamically filter the parent values of a ...
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Hello everybody, I have following problem and struggle with a solution: We use JSM as Ticketing System, and we have functional interface to the customer ticket system (with JIRA globale automation ...
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Are there any settings that allow for specific values to be transferred from the original task's fields to the linked task? I'm copying a checklist to linked tasks, but only to one project. I don't...
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...actoryData@5bf3ac33[pattern=atlassian-jira-security.log.%i, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=20971520)]), s...
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I have setup SLAs, but some of my FTTR are negative or tiny. How can this be. Server times are synced.
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Hello Some TTRs are calculating. Some are not. I can not find a pattern or resolution. I have post functions setup and setup SLAs for different priorities. Most of th...
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Hello Team, We need to copy all the contents from the Request Management section of the main project to the Test (anotherTest) project. This includes Request Types, Forms, Workflows, SLAs, ...
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Hello, I have a JSM project with 3 different boards - Asset, CA , PTO. These 3 boards are dependent on each other so the automation rules will be a domino effect. The issue type and request type sha...
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Hi, In Jira Cloud. I've executed: curl --location 'https://api.atlassian.com/jsm/insight/workspace/xxxxx/v1/importsource/yyyyyy/executions/eeeeeee/data' \ --header 'Accept: application/json' \ -...
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Hi all i am trying to use a Jira service account to perform API calls with Jira automation rules. https://developer.atlassian.com/cloud/automation/rest/intro/#about Using the service accou...
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Hi, I'm trying to import a csv file with rest api but it seems I can't get endpoint: I've followed these doc: https://support.atlassian.com/jira/kb/how-to-import-assets-object-schema-using-res...
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Let's say I have an assets table where each object is associated to a different Jira project (concretely, let's say I have a column for the jira project key, called project_key, in the assets t...
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