Community resources
Community resources
Community resources
Jira Service Management
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Looking for advanced training on On-Prem JSM Datacenter.
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Recently migrated JIRA Software and JIRA Service Management from 10.3 to 11.3.8 License key is active and showing active in jira admin UI portal. We now have lost functioanlity (ie. Mod...
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Hi Is it possible to bring the user's email address into the Asset Schema What we would like to happen is when you select the Used By and select a user, we have a field for the Email or the Used By...
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When we talk about employee lifecycle management, onboarding usually gets most of the attention. But offboarding is equally important. When an employee leaves an organization, there are several thi...
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I can see that both Organizations and Organization is a JSM maintained field. Organizations appears to be the field that is used in the dropdwon picker on the JSM portal. Is Organization part of JS...
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Hello, I created an automation where I want to automatically add request participants using a variable, REST API, and JSON. I found a problem: when I use the update operation to add a user to the re...
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What if you could resolve IT issues before employees even noticed them? Imagine an employee starting their day without ever experiencing a slow laptop, an application crash, low disk space, or a ne...
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Like many organizations (Atlassian included), we prefer to reopen tickets when a requester replies after closure in case they need further assistance. This is a better experience for both the respond...
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I'm currently reviewing and updating our employee onboarding process in Jira Service Management. Our existing onboarding form has become somewhat unwieldy and requires regular modifications as our re...
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What comes first? Can you have something in the backlog that doesn't have enough information to start or should that sit in shaping then go into the backlog when there is sufficient information to kn...
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If you've spent any time in the ‘New to JSM’ threads here, you've seen the pattern: someone posts ‘migrating from [ServiceNow/Zendesk/Freshservice] to Jira Service Management, where do I start?’ and ...
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We designed a request type that allows any employe to request group access on AD. However, we want the request to go to the approver first, and only after that should it proceed to the next stage for...
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I have the problem seen here: https://support.atlassian.com/jira/kb/jira-service-management-not-rejecting-or-filtering-automatic-reply-emails-from-certain-users/ Where outlook will send a "on ...
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It’s 2026 and AI has truly arrived, so all the pain points of software development and service management are totally resolved, right? 🫠 Not quite… The pressure to innovate rapidly is higher than ...
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TLDR: In the Logic Monitor integration with Operations, replace ##ALERTID## with ##INTERNALID## in the HTTP delivery alert data from Logic Monitor (provided by alertData.txt) This isn't a question, ...
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- jira-service-desk
- cloud
- integration
- jira
- jira-cloud
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I have a requirement to lock the Description field on tickets after creation, for audit purposes — only a small designated group should be able to edit it afterward, while all other fields stay edita...
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Hi everyone, One of our projects uses the JETI (Jira Email This Issue) plugin to manage incoming emails. The Next Generation Mail handler is configured to filter out Delivery status notification ema...
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I genuinely appreciated Peggy's article - Customer Service Management: Setup Guide for New T... - Atlassian Community However, I find that I have a really small team trying to tackle an interna...
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I was using the Jira Free plan for my site businessintelcilans.atlassian.net to manage important projects and maintain all related tasks and tickets. On 20 July 2026, I received an email stating tha...
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Good afternoon, Nobody in our company "EOI Foundation" have access to the JSM URL https://eoischool.atlassian.net/jira/for-you since nearly 1h ago (12:30h CEST UTC+2) Please check your...
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All services JIRA/JSM is unavailable with 502 error. They were active for a month. I can't create an incident. How to restore the access?
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How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured
How an ex-employee can raise a ticket on Jira post exit? Is there any mechanism it can be configured for ticket creation for ex-employees without providing complete service desk creation?
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Is per-team issue security viable in a single JSM project, including a "visible to two teams at once
I'm designing a single company-managed JSM project where several teams work out of the same project but should not see each other's tickets. My plan is to use issue security levels so each team only ...
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Hello Atlassian Community, I recently sent an email inquiry to a university's international admissions office ( welcomeoffice@unime.it ). In response, I received an automated email invitation from a...
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My jira on this link https://teh-group.atlassian.net/ It shows this Any recommendations how to show it
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Atlassian Community Events
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| July 29, 2026 7:47 AM PDT | ||
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| January 14, 2025 5:27 AM PST |