Community resources
Community resources
Community resources
Jira Service Management
-
We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on Gartner Peer Insights about your experience! In order to be eligible you must be us...
-
Hello. We have successfully integrated MS Teams with JSM Cloud using the free Jira Cloud App. It seems to be working as designed. As you can see from the screenshot the customer chooses a site, space...
-
The scenario: UserA send an email and an issue is created by Email requests in JSM. In an automation I change the reporter to a different user, UserB, with a noreply mail adress. However, the con...
-
Suddenly replies to 'resolved' tickets are not reopening the ticket
-
I try to use Jira Service Management and before announcing it to the company I would like to test it IT internally to see if it suits our needs. However I still want to add customers already for us t...
-
Does Jira Cloud Migration Assistant support migrations from commercial to Fedramp cloud?
-
We just updated to 11.3.4 of JSM Data Center last night. Now, any of my Asset AQL queries involving Created date are no longer working properly. Anyone seen anything like that? The main query I want...
-
I’m building a Forge app with a jira:customField rendered in JSM portal-request using Custom UI. I call view.getContext() in the field UI, but for portal customers I get accountId: null. I do get po...
-
How are you balancing strict validation vs user experience in Jira Service Management request forms?
In my experience, adding too many required fields and validations improves data quality but often frustrates users and slows down ticket creation. On the other hand, keeping forms simple sometimes le...
-
We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to unde...
-
Jira Service Management (JSM) has become a core platform for modern IT service delivery, enabling organizations to streamline incident management, automate workflows, and improve collaboration betwee...
-
Running into this problem with the Atlassian connector in slack. When it posts a slack notification in a channel, I don't get any alerts because it's registered as me, with the posting user. Is there...
-
I work heavily in Assets within a cloud instance of a CMDB and am getting "This page is not responding" Wait pop ups after a few seconds of navigating into a schema. I have been working with the ente...
-
Hi everyone, I'm looking into how to handle alert ownership in Jira Service Management Operations and trying to figure out the best pattern. The intended configuration is the following: we wan...
-
The user has left the organization and currently holds owner privileges in Opsgenie. How can we transfer the owner role to another active user?
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I have all the permissions to create the forms/portal and request types but it keeps throwing a translation error?
-
[condition] user: xxxxx@mail.yyyyy.co.jp is registered as JSM: user (agent) and active at jira administration screen. Also, the same user is granted Service Desk Team role in one JSM space (ZNQV). ...
-
How to delete customer account?
-
You're almost there It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. If you continue to see this error, raise a support r...
-
https://developer.atlassian.com/cloud/admin/organization/rest/api-group-groups/#api-v2-orgs-orgid-directories-directoryid-groups-groupid-memberships-post The organizations REST API has add/remove us...
-
I want to create a condition that if a customer adds a comment then the issue will be moved to another status. but I do not manage the agents and customers in groups or in space roles, but only in th...
-
I have the system labels field and a "Group" custom field in the screen (view, edit) and in the request type area, I've added it like everything else. But for some reason it won't show in the sidebar...
-
Hi All Recently, we have been using the API to create issues to implement the integration between Jira and other systems. Under normal circumstances, when an issue is cre...
-
Does Coralogix integration support auto-closing/resolving alerts on resolved events in JSM Standard?
Hi, We are using Jira Service Management (Standard plan) with the native Coralogix integration. We configured alias mapping (using id ), and deduplication works correctly — repeated events with th...
-
Could use some help with an automation rule (if it's possible). The Ask: Allow customers to Request Again a service desk ticket they submitted in the past.Request Again clones the ticket...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |