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Jira Service Management
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Hi all, Beginning to use JSM more frequently. One thing I am not able to easily identify is when a comment has been made internally vs replied to the customer. There is no label or distinction betwe...
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Hello We are currently building our ITSM. For our customer notifications we either get "comments added" or "status changed" emails, but can we do it 2 in 1? In the status changed email should also ...
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Bonjour, Non Nous allons passer sur la dernière version d’Outlook et je ne trouve pas la façon d’installer Jira Cloud afin de pouvoir ouvrir des tickets à partir de ...
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Hello there. I am having some issues configuring the following automation I want JIRA to open the request when user opens the related task but obviously something is wrong with this and I a...
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Hi, I would like to create an automation that sends 1 large email on the 25th of each month that includes: All items from a specific board Who are in any of the 8 issue types I created Within the...
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I want to create an automation to send a Slack message out for all issues in Jira that follow this criterion: 1. Are in a specific board 2. Are a specific issue type 2. Have the tiered custom fiel...
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Hi Team, I have a big problem. I realized that I cannot access to my old projects in Jira. Everything has disappeared. Here is the link of the workspace: https://mazeou-design-softw...
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I'm having difficulty enabling access for an employee to setup a JSM project. I am the admin for the jira account, but I don't want to handle configuration for JSM at all. How do I pass off access so...
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Hi there, Scenario is that remote systems are connected to network using Dynamic VPN. Hence I am trying to use just the system name instead of the IP address. I am trying to scan some remote syst...
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We are setting up our long term process that will allow defects to come into Jira from an email we have for support of the product. We want that to be created so that it can be diagnosed and then sen...
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I have a client who requires that their data not be accessed or stored outside of the US, and that people outside the US are not able to access it, and US personnel are not allowed to access it while...
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When modifying a Request Type's associated work type, the existing work items are updated with the 'new' work type. Are issue notifications suppressed during this update?
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I have created a 'Requests' team and channel and added Assist to it. I want users to be able to raise a request easily, but the only way I can see to do it is for them to send a message in th...
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Can't seem to find this anywhere in the documentation, but I'm having problems figuring out where my project administrators are supposed to go to actually edit workflows. I have triple-checked that ...
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Hi, I have written a rule that says if a case is on “Waiting for Customer/Information” and the SLA “time to resolution” date has been reached, then the ticket should be closed...
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We are attempting to install opsgenie-vcsa-1.0.0-1.all.noarch.rpm on VMware VirtualCenter 8.0.3 build-24262322. It is failing the the following error: sudo rpm -ivh opsgenie-vcsa-1.0.0-1....
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- cloud
- opsgenie
- opsgenie-cloud
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When i trie to change the "assignee" with the same permessions than me i cant... Unable to update the "assignee" field of GEN-30. User '60338d168ff0980071xxxx' cannot be assigned to tick...
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We have setup an incoming email service to our Service Management project. Our HR systems uses this email address to send notifications to our project of user changes. I am trying to figure out how ...
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Is there a way to add a screen shot to the the Description field when creating a scheduled issue? I don't have the icon to add an image anywhere, and a simple copy doesn't work.
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Hi there! We’ve been using Jira Service Management for various business needs for almost a year now. In my role, I mainly work with a project dedicated to our IT help desk. I have a solid understand...
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Hi, I have Jira-core and Jira-service-desk 10.3.5 I have an issue with the customer notification mail. I follow this KB: https://confluence.atlassian.com/jirakb/troubleshooting-slow-stuck-notifica...
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Hello, We need to switch the currently used Jira Service Management to a mandatory internal tool, and we would like to access old helpdesk tickets, even though we will no longer use and pay for...
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Is there way how can I delete those 2 fields from my ticket. It doesn't look good, I don't need them right now and I want to remove that. Posting screenshot thanks
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Hi, we have some Scriptrunner4JIRA Scripts where the Groovy Script should call an external Powershell Script and pass some variablen on it? (issue.key, project id etc) Is this d...
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Hi We are currently experiencing an issue where users are not seeing our email replies. Initially we believed the replies were not being delivered as users reported that there was nothing in our mes...
Atlassian Community Events
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