Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 Welcome to Week 2 of Shatter the Service Quo: Break Stuff, Earn Badges! This week, we're putting the spotlight on legacy processes that were begging to be broken. ⭐ The challeng...
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I have changed phones and my atlassian account has not been transferred to the new phone. How can I transfer it?
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...on a multi-value attribute is neither a true String (text methods split and replace don't work) nor a true iterable list (get(n) does not index into it). Problem 2 — Branch on AQL with inR() d...
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Lost functionality in the Timeline view
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Hello, I recently received a notice stating that email notifications have been disabled until July 1, 2026, due to reaching the maximum number of notifications allowed under the 1-day plan. However...
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We have set up JSM Operations alerts recently with the whole shebang, DND override, quiet hours override, max alert volume setting, every alert is P1 - Critical, etc. These alerts seemed to work as ...
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Hello, We are configuring Jira Service Management and want individual to email to create tickets. How do I remove signature from new tickets or replies to existing tickets? Thank you
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I'm unable to log into my Jira; it spins the loading window, yet nothing happens...
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We currently have an Automation that assigns a team to newly created tickets based on different attributes. The Automation is nearing its limit of 65 components, and I expect we will hit that limit s...
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No puedo activar la suscripción de JSM
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Hi In the JSM API documentation I found the following endpoint for customers: Search customer by detail field and value (https://developer.atlassian.com/cloud/customer-service-management/rest/v...
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Hello, I would like to create an automation rule in a specific space on our Jira Service Management (Premium) instance. First, here is some information needed to create it: I have 4 priority levels...
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Hi everyone, I'm facing an issue with the Microsoft Azure AD SSO plugin in Jira Service Management Data Center. Azure SSO authentication is working as expected. Users can log in successfully and ac...
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One of the service desk projects has disappeared and is not listed in the Add Project in customer po
One of the service desk projects has disappeared and is not listed in the Add Project in the customer portal refined for Jira. JSW/JSM 10.3.5 Refined for Jira version: 3.9.5
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I have had some email to work item requests via email that were held due to account authentication required gate. I've changed some settings in JSM in hopes of preventing this issue. Is t...
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How to create an incident out of an alert and automatically ? The idea is to send email to the stakeholders by overwriting all internal alert details by simply a one-liner. I am try...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Quem trabalha com ITIL provavelmente já encontrou o conceito de modelo de incidente. Um modelo de incidente não é um processo separado. Ele é uma abordagem predefinida para tratar um tipo específic...
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From ITIL incident models to runbooks and playbooks in Jira Service Management Anyone who works with ITIL has probably come across the concept of an incident model. An incident model is not a sep...
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Hi everyone, We are experiencing an issue with Jira Service Management Cloud that started on June 24 and is occurring across all of our service projects. Environment Jira Service Management Cloud...
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Best practice for assigning approvers from Jira Assets in JSM forms with multiple conditional automa
Hi Community, I’m working on a Jira Service Management form with Jira Automation and Jira Assets, and I’d appreciate guidance on the best approach. I have a form with multiple conditional questions...
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After a user hasn't commented for 4 days, we give them a warning then close their ticket. Is there a advanced search command like lastusercomment, and that will return the date the user m...
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I configured application lists in assets and added affected services in customer portal incident work type. Unformtunately, I cannot see from customer prespective this fields in the portal q...
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Hello, We’re currently configuring Atlassian Guard to provision users and groups from Microsoft Entra ID to Atlassian Cloud. Because we rely on nested groups, we chose to set up the integration usi...
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Looking to automate adding customers into our Jira Service Desk project. Saw https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicede...
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Hi Community! 👋 Welcome to Week 1 of Shatter the Service Quo: Break Stuff, Earn Badges! 🎉 Be honest – how much of your service workflow still looks like log it, route it, wait, report on it? ...
- Article
- ai
- jira-service-management
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