Community resources
Community resources
Community resources
Jira Service Management
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Hi, I would like to create a single automation with the purpose of setting the issue security level based on the selected option of a single-choice field in the JSM issue. (Each of the...
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I created a new email address voys@ and want to add a request type to it. But the only one I can add is the "default" emailed request. I have a company based project (Cloud version)
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...bsp; "enabled": true }, "onCallParticipants": [] }, "took": 0.018, "requestId": "1fd...b6" }
- Question
- cloud
- opsgenie
- opsgenie-cloud
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1. 타임테이블(요청일자, 완료희망날짜, 실제 완료 일자) 등을 확인할 수 있도록 할 수 없는지 2. 신규로 추가된 외부 사용자는 기존 SR 이력을 보려면 요청참가자에 추가해야 확인가능한지? 다른 방법이 있는지? 3. 진행중인 상황에 대한 업데이트를 할 수 없는지? 현재는 [이 이슈 해결] 기능만 가능한것으로 확인됨.
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We are making some workflow changes in Jira, so we want to stop the Teams integration notifications to all users in Jira. Could you please help us stop the Teams integration notifications for all us...
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Post Content Context: We are using Jira Service Management (JSM) and have created multiple Robo Agents for different purposes: Sales Department Agent IT Department Agent Company-wide Agent Ea...
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The Jira mail handlers is not working starting from 14 Nov. Originally it is working normally, now, starting from 14 Nov, even there are new coming email in the gmail inbox, the work item is not crea...
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How do I remove the "Uassigned Types" from the drop down of the workflow settings? I only want the workflow to operate for Task, Bug, or Story.
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Hi there, I created a space of JSM and attempted to enable the knowledge base. So, an error message is displayed and I cannot enable it. (Moreover, the error message is vague, and I can't figure o...
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I am trying to move away from personal user API tokens and onto Service Account tokens for automated tasks we run outside of JIRA. The scopes I see in the Service Account section all seem to be for t...
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Hello I'm trying to change this message on our Help Center welcome page in the portal. I'm not an admin for the company but I'm an admin in CSD. How do I remove this message?
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Hello Team, I am thinking to change my Time field format to show Hrs and Mins please help me. currently my field is showing like 0.92 Hrs this is bit confusion to Client
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I try to import issues by JSON and always get this error: Cannot create custom field [CS: Company] because its type [com.atlassian.jira.plugin.system.customfieldtypes:assetobject] is not recognize...
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Hi, We are in the early stages of setting up our environment, and one feature we were particularly excited about is the Microsoft Teams integration. Unfortunately, it doesn’t seem to be working as w...
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When you have an open issue at Atlassian Support, but you need time to investigate something or you will not be able to answer due to holidays, you can ask the operator to freeze your ticket.  ...
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Hey Team, We are using Data Manager successfully for some time now. But today two of the jobs got stuck - one in Cleansing in progress and the other one Import in progress. Usually, they run for 3-4...
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Recently I set up a customer portal that is connected to one of our JSM projects. I understand that unlicensed customers can signup to the portal for free and be able to submit Jira tickets from the...
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I’m working on a project in Jira Team Managed, and I want to sync the status or comments to a Jira Service Management ticket using the API. Is this possible?
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SCIM for Portal-only accounts Learn about how to configure SCIM for Portal-only accounts here Today we're leaving a quick note that SCIM (System for Cross-domain Identity Management) ...
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Is it possible to set Rovo agent access permissions by group? Body I’m currently creating multiple agents in Atlassian Rovo Studio. My goal is: Allow everyone in the organization to use Rovo Bu...
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I am creating a SUBTEXT in ALL WORK, for some reason I don't see the SUBTEXT in the BOARD.. I would appreciate help on how to solve this, I have tried all sorts of ways..
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A user at our company is trying to create some custom reports in their JSM project. The user has full Admin access to the project however cannot see the "Create new report" button. I can see it as a ...
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Is there a way to sync Jira onto Trello?
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Is there a way (workflow plug-ins included) to force customers to add a comment in the pop-up comment box when performing a transition through a JSM portal? I know there's an existing feature request...
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...n our sandbox, which we know is not a true reflection of Production but getting stuck We have built a schema and when it comes to state the ones that appear to be out of the box, don't reflect w...
Related collections
Atlassian Community Events
| User | Count |
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| 30 | |
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| Subject | Author | Posted |
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| Wednesday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| July 11, 2025 4:42 AM PDT |