Community resources
Community resources
Community resources
Jira Service Management
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Hi, I created a new JSM team-managed space, but can't figure out how to add sub-tasks. I added subtasks in the Jira settings (under work items -> work types -> work type schemes). Is this rest...
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Hi all, We've recently switched from our old ticketing platform to JSM and the transition was flawless plus we enjoy so much the new customization options that were not present in the previous syste...
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Right now, onboarding starts with a Jira Service Management request, but once it's approved, HR still has to jump into BambooHR, create the employee, enter all their details, coordinate with differen...
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Hi Community, I'm building an automation rule that retrieves a Zendesk ticket and adds its details as a comment on a Jira issue. I'm following the documentation here: https://support.atlassian.com/c...
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Hello everyone, I’d like to set up an automation. When the ‘Work Type’ is changed in a ticket, the ‘Request Type’ in the ‘Work Item view’ should also be automatically updated to reflect the only pos...
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I'm trying to build an AQL query without restricting it to a specific objectType , and instead query objects based on attribute values. My use case is to search across multiple object types using t...
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Estou tentando migrar meu Jira de 'arista-service.atlassian.net' para 'aristadigital.atlassian.net' há meses e nunca consigo concluir, cada tentativa (já tenho 4-5 planos de transferência expirados) ...
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We want to store certain info in User Properties in Jira, thats the bits you access via User Management. Is there a way to use the API to do a bulk create/update for our users to get this data in, i...
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We are currently using Whatsapp to talk with students, but we want to change to a system that is more organised. Preferably within Jira so we can see all communication within one tool. We want a chat...
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I need to create a report including all tickets created within a specified period, and the status of those tickets at the end of that period. My problem is that Jira only appears to provide a curr...
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创建网址失败是什么原因？When I first created the website, it automatically checked for duplicate names, but an e
这是我从其他页面跳转到Jira官网登录Github账号后提示让我创建第一个Jira项目的截图： 页面显示自动检查无问题，绿色的代表可以继续进行“下一步”； 但是点击“继续”后页面出现了上图的提示↑ ； 随后我联系网站的技术团队，并填写相关反馈： 等我填写完联系技术团队的反馈问题的页面后，点击下方蓝色按钮“向社区咨询”后结果出现了这个？我尝试换用国外的VPN节点（新...
- Question
- jira-service-management
- jira服务管理-未知托管类型
- 未知托管类型
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Dear team, I have a request type called “Service Request”, and I have configured two email channels for the same request type for example, edson@nexistack.com and contact@nexistack.com. I need to ...
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Hi everyone, I’ve put together a short write-up of the issue I’m running into here: https://asadventure.atlassian.net/wiki/external/NTA1NzA2NjNhYzEwNDlmNWIwYTg3YWI5MzBhNTRlOTY For some re...
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I am working on auditing all of our fields in our Jira environment and deleting potential duplicates. I'm noticing cases where a field shows: No Contexts No Screens Date Last Used...
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I am trying to evaluate if Customer Service Management can solve a problem for us. We manage projects with many external users. These users are our "customers". Often we have a need to send out a pro...
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Hello! We are trying to find a dynamic solution to automate moving a ticket from project to project WITHOUT giving access to the target project. Ideally, the agent would be prompted the same as the m...
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Hi all, I've created a customer facing JSM project and it's working great for our needs. However I have one small hiccup. I have created an externally facing help center portal. Howeve...
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Hi All, We collect email addresses of Key contacts for each issue in a text field. The reason it's a text field is because these people are not part of the Jira Project site and therefore ca...
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Context We're on Jira Service Management Cloud, using JETI (Email This Issue) for both outgoing notifications and incoming mail. The goal: when a JSM ticket needs to go to an external support team w...
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Hi Team, Please help to confirm the impact of reducing the IRT SLA on Done Ticket IRT (Initial Reaction Time) Time to first Response Time We need to reduce the IRT SLA time for a c...
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Hi everyone! 👋 We're thrilled to announce two major updates to Assets Data Manager that many of you have been asking for: Cloud-to-Cloud (C2C) Fetch for five popular adapters and automated schedul...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights around areas such as Alerts, On-Call, Notifications Operations teams rely on every day. ...
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DTMF does not work when we get called by South Africa network numbers. We need this functionality and we are negatively impacted as all alerts come in from a ZA (+27) number
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The “Patchverantwortlicher” field contains names. And they're supposed to appear exactly as we enter them. For example, the name starting with ‘D’ should come first, followed by the name starting wit...
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| January 24, 2025 4:31 AM PST |