Community resources
Community resources
Community resources
Jira Service Management
-
We want to store certain info in User Properties in Jira, thats the bits you access via User Management. Is there a way to use the API to do a bulk create/update for our users to get this data in, i...
-
We are currently using Whatsapp to talk with students, but we want to change to a system that is more organised. Preferably within Jira so we can see all communication within one tool. We want a chat...
-
I need to create a report including all tickets created within a specified period, and the status of those tickets at the end of that period. My problem is that Jira only appears to provide a curr...
-
创建网址失败是什么原因？When I first created the website, it automatically checked for duplicate names, but an e
这是我从其他页面跳转到Jira官网登录Github账号后提示让我创建第一个Jira项目的截图： 页面显示自动检查无问题，绿色的代表可以继续进行“下一步”； 但是点击“继续”后页面出现了上图的提示↑ ； 随后我联系网站的技术团队，并填写相关反馈： 等我填写完联系技术团队的反馈问题的页面后，点击下方蓝色按钮“向社区咨询”后结果出现了这个？我尝试换用国外的VPN节点（新...
- Question
- jira-service-management
- jira服务管理-未知托管类型
- 未知托管类型
-
Dear team, I have a request type called “Service Request”, and I have configured two email channels for the same request type for example, edson@nexistack.com and contact@nexistack.com. I need to ...
-
Hi everyone, I’ve put together a short write-up of the issue I’m running into here: https://asadventure.atlassian.net/wiki/external/NTA1NzA2NjNhYzEwNDlmNWIwYTg3YWI5MzBhNTRlOTY For some re...
-
I am working on auditing all of our fields in our Jira environment and deleting potential duplicates. I'm noticing cases where a field shows: No Contexts No Screens Date Last Used...
-
I am trying to evaluate if Customer Service Management can solve a problem for us. We manage projects with many external users. These users are our "customers". Often we have a need to send out a pro...
-
Hello! We are trying to find a dynamic solution to automate moving a ticket from project to project WITHOUT giving access to the target project. Ideally, the agent would be prompted the same as the m...
-
Hi all, I've created a customer facing JSM project and it's working great for our needs. However I have one small hiccup. I have created an externally facing help center portal. Howeve...
-
Hi All, We collect email addresses of Key contacts for each issue in a text field. The reason it's a text field is because these people are not part of the Jira Project site and therefore ca...
-
Context We're on Jira Service Management Cloud, using JETI (Email This Issue) for both outgoing notifications and incoming mail. The goal: when a JSM ticket needs to go to an external support team w...
-
Hi Team, Please help to confirm the impact of reducing the IRT SLA on Done Ticket IRT (Initial Reaction Time) Time to first Response Time We need to reduce the IRT SLA time for a c...
-
Hi everyone! 👋 We're thrilled to announce two major updates to Assets Data Manager that many of you have been asking for: Cloud-to-Cloud (C2C) Fetch for five popular adapters and automated schedul...
-
What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights around areas such as Alerts, On-Call, Notifications Operations teams rely on every day. ...
-
DTMF does not work when we get called by South Africa network numbers. We need this functionality and we are negatively impacted as all alerts come in from a ZA (+27) number
-
The “Patchverantwortlicher” field contains names. And they're supposed to appear exactly as we enter them. For example, the name starting with ‘D’ should come first, followed by the name starting wit...
-
Hi team, we have this support account a certain "area" emails us with instead of individual emails. They've now wanted to change what that email is, but don't want to use a different account otherwis...
-
We have a Request Type of Change Dev&QA, that we create internally on Jira but do not allow our clients to create themselves on the external portal. We add the customers as Requested Participant...
-
Hello Atlassian community, I was wondering if it were possible to modify or remove the article metadata preview within the Jira Service Management support website that connects to a Confluence space...
-
I want to revert to the view before Jira Labs (list view). It has messed with my permissions (even though they have not changed in the space). I can no longer change assignees, even though I'm an adm...
-
I have an employee who is registered as a customer who has tried creating a ticket via Slack using th Assist App and threw up this Error ID 62900c42e4d94b178cfc5692bec0bcb4. We have already checked t...
-
I am keen to train on the configuration of Jira and wondered if Atlassian offer any online training?
-
Assumptions we need to collect 'necessary personal data' and must delete that data once it is no longer required. collecting the data directly into a Jira issue would mean we have to delete the wh...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 11 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 17, 2025 12:08 AM PST |