Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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How can I require to add comment when a non-license approver decline the tickets? I need it to see the reason why approver decline the ticket. is this possible?
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I need to be able to view how often knowledge base articles are viewed, and which users are viewing them. I know about the Requests Deflected report, but it doesn't meet our needs. It doesn't show wh...
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Jira automation. When an issue is transition from B to C, send an email to user who transitioned the same issue from A to B.
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What's happening: We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's creat...
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I have this issue type and when I go to Raise a Request I have this screen How can I add more fields like Description, Request Participants, etc Thank you!
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I have added a customer to a specific project/space and after waiting an hour, the customer still has not appeared as being invited.
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Hello, Am trying to find a JQL statement which will help me find tickets reassigned back to a resolver group. In this case Service desk. So essentially I was to find tickets which was assigned...
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Hello, We are currently building our JSM environment as it is our new ITSM tool. I’m trying my best to make the portal friendly, easy to navigate, and pleasing to the eye, but I’m struggling. I don...
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I saw a demo in the latest keynote showing Assets being supported directly in the Confluence Global Preview panel. Does anyone know if there is a public roadmap for this or an estimated release date ...
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Hello, I have a JSM project with several, with many "service requests", and after setting new fields for some, I noticed that a few related with "descriptions" were showing on all other "service req...
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Hello all, I am working on order request form but i need to let the approval person to choose some items from the order request then approve it! Anyone can help in this please?
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Hello, I’m setting up a new workspace completely on the free tier. I’ve installed Jira, Confluence, and Jira Service Management, and created a space using the Customer Service Management template.&n...
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Hi everyone, I’m setting up a new workspace using the free tier and have installed Jira, Confluence, and Jira Service Management. I created a space in Service Management with the "Customer service ...
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I Have created a automation rule and i need to add when application contain ESB Then only we need to send the request. for that i need add rule can you please give me the solution. If you have any qu...
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Scenario: 1. Service desk agent adds a comment to ticket A, and the comment includes a link to ticket B. 2. User is a participant on ticket B. 3. While looking at ticket A in the portal, user clic...
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こんにちは。Jira Service Management Cloud を試用中の者です。 ヘルプセンターの URL 挙動について教えてください。 サイト URL： https://ikedatohka-team-mxx9ajk6.atlassian.net 想定しているヘルプセンターの一覧 URL： https://ikedatohka-team-mxx9ajk6.atlassia...
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Would it be possible to request for a % view on the pie charts for Asset Dashboard? Let the users choose if it shows the count or a percentage? So we show a percentage in the visual, but to put an op...
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Want to showcase how you're using Playbooks in Jira Service Management? We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. Share how you’re using Playbook...
- Article
- jira-service-management
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Hi everyone, When I got the report of a tickets created in a limited period (december 26th to January 25th) I got every ticket with its reporter ID. I've noticed that there are two kinds of Reporter...
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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Hi, for a request type in JSM we use both, a decision maker (dropdown user selection) and decision group (user group). To be able to close the request, I need JSM to check if at least one of t...
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Hi, If I trigger a P1 from the UI, assigning it to myself, my "New Alert" notification rule is triggered(iOS app notif + phone call). If a P1 is escalated, I get a silenced notification from th...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, we have implemented the data manager clients and they run and start the connected jobs and also the cleansing. For the cleansing client we have implemented the parameter "full, but th...
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Hello All, Please guide me how to make one of work type (Issue Type) as default when a Agent clicks on Create Ticket, please see the screen shot.
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Atlassian Community Events
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| 28 | |
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST |