Community resources
Community resources
Community resources
Jira Service Management
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Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It'...
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Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: ...
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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Hi everyone 👋 A month ago we announced our update to unify our Services experience between Assets and Jira Service Management. To connect those requests to the real-world things behind them device...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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Hi, we have a service space that, by default, is in spanish. We have mostly spanish customers, but we have some customers that we will support in english. We did set our portal in english and we enab...
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My approval section on "approvals" is missing, pls help
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I setup the following flow and webhook with various testing: setup flow with incoming webhook, simple log action. testing using Postman -> works. Setting up Webhook in Jira System co...
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Jira to ServiceNow Integration - How to Get Jira Space/Project Information in Worklog Events for Tim
Hi Team, I am working on an integration between Jira and ServiceNow to automatically create Time Cards in ServiceNow based on the hours logged in Jira. Current Setup Projects are initially...
- Question
- cloud
- opsgenie-cloud
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There is a share with option in the drop down, when submitting a Jira ticket to send the ticket to your respective member company. If a member chooses this option, everyone in their company will get ...
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Problem: 2 sections -> When changing the “Work type,” this can be done without any issues in Project 1, and no further prompt appears after selecting the second work type. I want thi...
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From what I have seen online Atlassian have released ability to pull Form values, which replaces the old config of using {{issue.properties."proforma.forms.i1".state.answers}} it is now confi...
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I am trying to create a new intent and it populates with actions I am unable to delete. I can not delete any new actions I create either. I have tried all the workarounds without success.
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Hello, Does anyone know if its possible to alter the "Requests" dropdown's URL in the Help center? Or if you can include Jira Software tickets into the requests page and not just JSM tickets?
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We have several cloud software portals where we manage user access to products that do not allow SCIM provisioning to tie their access directly to their org account. We have an Assets schema for soft...
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Hey everyone. I have two schemas in Asset, one for Users and one for Teams. In the Teams schema there are objects with attributes that link back to the Users schema. Can you filter the teams someone ...
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Does Device42 add-on accept Atlassian service account tokens which uses the updated API call api.atlassian.com (not https://your-domain.atlassian.net )?
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Estou tentando acessar o Jira, porem fala que foi enviado uma solicitação para o usuarijo administrador, sendo que o meu usuário é o administrador, e quando vou no suporte fala que a url não fo...
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Hello, I have an asset type in my schema with custom field called "dependencies". This field is an object field and links to other items in the schema. It is not set to unique and cardinality ...
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...utomatically refresh on the portal form. Is this true?
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Hello, I noticed that on Jira Service Management Cloud, when a customer sends a richly formatted email (not from the portal), the ticket comes out degraded: inline images become "Preview unavailable...
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Rovo has disappeared from my Jira board. Is this a common thing across the platform?
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Good morning, I need some help regarding DMARC. I enabled this setting for my company via my DNS domain provider; however, after activating it, when my colleagues open a support ticket, the request...
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For context, we are using Jira native forms in Jira Service Management. One of our requirements is to allow users to revise their submitted requests, which is why we are using Forms (formerly ProForm...
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Hi Atlassian Team! My name is Jensine and I'm part of the HR Ops team. I created a new work type and my colleague created a new workflow. I'm trying to replace the work type and workflow in an...
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Is anyone able to give me some insight from their experience in making a new Request Type, but locking it down so that it is invisible to those who are assigned the 'Customer' role for the Project sp...
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We're using Jira Service Management with Outlook. When a user reacts to an email with an emoji (👍, ❤️, etc.), Jira creates a new comment and adds an attachment to the request. Is there a way to pre...
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The person that set up the free Jira account left. On Monday, I went in to use it and the whole paged changed where I can assign and look at what is pending. I didn't think he could remov...
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Hi Atlassian Support, Just checking if there is any update on the migration timeline? Our site still shows: "Starting July 20, 2026, all your services will move here" Today is already 22 July, but...
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Hi, I created a new JSM team-managed space, but can't figure out how to add sub-tasks. I added subtasks in the Jira settings (under work items -> work types -> work type schemes). Is this rest...
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