Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...

• Article
• help-center
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...

• Article
• atlassian-platform
• atlassian-teams
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...

• Article
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...

• Article
• ai
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...

• Question
• community-launchpad
• getting-started
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Dear Atlassian Community, We are currently facing some challenges in understanding and managing the behavior of Responder Alerts within the new Jira Incident Operations, following the integration of...

• Question
• alert
• incident-management
• opsgenie
• responder

I created a custom field using the "Days since last comment" field type. Before even applying it to any screens, I noticed that it's populated for all work items within the instance (which is ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have other JSM agents that can view internal comments on projects that they are not team members of.  I have global comment visibility set to Project Roles only. I have the project Browse Pr...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

looking for a solution in Datacenter to automate the creation of Request Types and adding filed to the form.

• Question
• adaptavist
• addon-com.onresolve.jira.groovy.groovyrunner
• groovy
• jira-service-desk-data-center
• jira-service-management
• +3 more tags...

Dears,   How to set a limit on input value that can be entered in a number based custom field. For example, if a user tries to enter a value more than 100, then jira shouldn't allow ticket cr...

• Question
• cloud
• groovy
• jira
• scriptrunner

Hi community lead IT helpdesk is support company group with multiple organization (different domain name). they wish to set up portal which include users coming from different domain. Is it possible...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

How can I add a new billing account if the previous billing account user has left the company and their account is suspended due to a domain change?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• not-applicable
• subscriptions-and-billing

After customer raising ticket, customer should see priority field in customer portal when they select that issue.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...

• Article
• acp-420
• automations
• certification
• jira-service-desk-cloud
• jira-service-management
• +1 more tag...

Hi All,    I am looking for the best way to create a report that can export per start & finish date apecific info.   Thanks

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community,  I have a puzzler and I am going around in circles trying to create a jira automation rule.  The scenario:  I have a JSM project, there is a request type for custom...

• Question
• asset-management
• assets
• cloud
• jira-automation
• jira-cloud
• +3 more tags...

Hello! I have a question: I want the following logic to be executed via a workflow (not automation) Logic: If a work item is in the "Done" status with a "completed" resolution, and the customer com...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to create an automation where once a work item gets transitioned to 'Done', a form (already created) is surfaced for the user to fill out. I've created the form under the project and gave ...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello Team, I have one manupulated list of Category and I want to set this list as a single select options in Select list field on Radio button trigger using behaviour. I tried to get basic det...

• Question
• data-center
• jira-service-management
• jira-service-management-data-center

I'm trying to find a way to automatically close an alert based on its content. I checked documentation and asked the bot, but I did not find clear information on how to set the system up in order to...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm using Asset Automations with Groovy Scripts as described here: Assets - Update attribute value from a referenced object | Jira and Jira Service Management | Atlassian Support How can I empty fi...

• Question
• assets
• data-center
• jira-service-management
• jira-service-management-data-center
• jira-software%2cjira-service-management%2cdata+center

I'm working on integrating Jira Service Management (JSM) with Fresh service, and I've successfully set up sending comments from JSM to Fresh service via email. Now, I want to also send any attachment...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Maybe I am thinking abou it wrng, but I get  how to set up the On cal, which is what I want to use to automate alerts.  But during normal business hours, the entire team is available. But ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

登録して初めてJSMについて質問します。 よろしくお願いします。 現在、ナレッジベースで記事を作成しています。 とある文字列をクリックすると、同じページ内の特定の位置に表示が移動する(Anchor link)を実現したいと思っていますが、実現するために具体的な方法がわかりません。 どのようにしたらできますか? よろしくお願いします。

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello. I need to translate the service desk into Armenian. We will do it ourselves. Can you please help us with providing the translation strings in English? 

• Question
• cloud
• jira-service-management
• jira-service-management%2ccloud
• jira-service-management-cloud

Working with JSM DC 5.12.x I am creating objects using the CSV import option. The object includes an Object attribute that allows multiple values. I am looking for information on how to properly fo...

• Question
• data-center
• jira-service-management

Using https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/ and https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-ji...

• Question
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

Hi there,  I want to show the week on week closed project.  I am trying to show week ranges, eg. APR 14-20, APR 21-27, APR 28-MAY 4 and so on in my report.  And if the closed date i...

• Question
• atlassian-analytics
• jira
• jira-align
• jira-service-desk-unknown-hosting-type
• jira-service-management-unknown-hosting-type

Hello folks, I'm Shivam, a member of the support team in my organization. I have a question regarding the automated preset answer to every ticket raised in JSM through the portal or widget that I c...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I've been working on building out an automation that will generate a set of subtasks for teams based on the number of employees selected within a form on JSM.   As of right now, I have been ab...

• Question
• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud