Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I have set up a Service Management project with 3 connected email accounts. How do you determine which email channel the ticket was created from? Some solutions suggest to create a custom field an...
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Hello all, I am working on a support desk setup for a Learning team. They need to send out completion certificates as PDF when a ticket is completed. Is there a way to achieve this? The completion ce...
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Hi Community Leaders/Members, We are currently using the Opsgenie Standard plan where we get both SMS as well as voice (call)notification for alerts , is it mandatory to upgrade the plan to pr...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I have a customer that wants to reduce the amount of emails they receive, an example would be the notifications when a ticket's status is changed. Is there a way to do this? When setting mys...
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I can't find a list of the portal customers. I keep seeing I need to go to Products > Jira service management > then customers. But when I get to Jira service management there's no Customers or...
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I have an automation rule set up to run every morning at 9:00 AM. It should be looking at a JQL query that I have set up and send out an email if there is a ticket created that matches the quer...
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Hi community! And happy Friday! Today I was working on expanding the Glossary for an organisation with some terminology used in the context of the Atlassian suite. And I realised so...
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Hi, we are implementing scheduled tasks. For this we create asset objects with e.g. a startDate, a frequency with a duration. An automation looks every day if there are tasks to create. ...
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Automation - how do I compare multiple date fields from the same issue and insert the earliest date?
In Automation, I want to find the earliest date from a list of dates and use it to populate another field within the same issue. For example, in my issue, I may have a list of dates like: Custom...
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Our company is on Cloud and uses Jira, Jira Service Management, and Confluence. We are moving our instance to enforce ipallowlists next week (restrict connections to VPN). In my testing, I a...
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Currently we are using statuspage.io for our company status page. During a security assessment I was checking best practice for security headers and I got there is few missing security headers. How ...
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Hi everyone, I gave a test of the Feature "Customer service mangement" on our Sandbox. And...promising, but something...missing ? Is anyone here able to tell me if (and so..how?) I could get the R...
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Hi I have 2 users that are stuck in access requests, they have been approved and they are still there, i have tried to deny access to remove as suggested but they are still there. Any idea how...
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Is it possible to prevent a group os users from moving the tickets forward if there is no pr associated with the ticket or whether the pr's associated with the tickets haven't been merged ? First ...
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How can I see the status of Automation rules which performed successfully in the audit log. Currently I can see only "SOME ERRORS" and "CONFIG CHANGE". But I know that some automations run succ...
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We have a board called "A Team", which includes three columns: JSM, Security, and Everything Else. All the done or resolved tickets currently under Everything Else&...
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Hi everyone, I create JIRA Form for portal customer, and all fields in Form linked to Custom Fields. For example fields "Issue Request" (this is custom fields and linked to jira form). Wh...
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According to our automation rule, when an issue is linked, the Reporter from the linked (destination) issue should be copied to the User Mailing List field in the main (source) ticket. However, we ar...
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I want to create Jira alert when an issue is created AND the work type is [System] Incident OR General Request. Is there a way to do this? I can't seem to figure it out. Than...
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Since 22/04/2025, we cannot retrieve the emails to create the support tickets from a Gmail account. I removed the associated email from the Project->Channel->Email settings to re-create it. I g...
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How to discover the Trasition's ID from my Jira WorkFlow?
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Question: for trigger "Work Item Assigned", when automation looks at the ticket, does it automatically know that there's a form attached to that ticket? Right now, I have trigger as Work Item ...
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I need to create Automation Rule for 1st Status Change For Example : Time taken from Story status change from To Do ---> In Progress to calculate the SLA.
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Looking to create a manual automation from JSM Ops alerts to create an Incident in out JSM project. When setting the Incident summary from the alert summary, I have {{alert}} and similarly {{alert.de...
- Question
- cloud
- jsm
- opsgenie
- opsgenie-cloud
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Hi! Our team has emails linked to a JSM Help Desk. Previously, when users not added to the Help Desk would message the linked emails, no notifications would be sent out alerting them that the emai...
Atlassian Community Events
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