Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Bonjour DT Shop Support, Je vous contacte concernant la vérification d'identité de mon compte. Je souhaite modifier l'adresse e-mail associée à l'authentification à deux facteurs (2FA) de mon com...
- Question
- atlassian-cloud
- cloud
- jira-service-management
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Will the account go away on July 17? I believe billing has already stopped.
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We cannot create a support ticket for the service Atlassian Jira Service Management https://support.
https://support.atlassian.com/contact#/ sambasafety.atlassian there's no option to create a support ticket for issues
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I'd love to hear all ideas on how different SaaS companies are using JSM to assist their client/customer success teams!
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Hi, I'm trying to link Sentry for alerts following this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-sentry/ However, when I access the general Ope...
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Hi All, i am creating an automation to send Release approver emails, which i have now setup correctly based on the document below in an exact manner. How to send emails Approvers of Jira release us...
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Hello, I'd like to know how to display SLA and remaining time to respond/resolution in ticket? I ask this question because a customer told us that he wanted to know SLA for that kind of reques...
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I have some users that struggle a bit on this. Basically a customer goes to the portal they set a certain request type with form questions (big form with many values saved into fields). Gets to the...
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We’re unable to access our Jira board. Several of my teammates are also unable to log in Jira properly and continuously receive the error shown in the screenshot. The strange part is that I’m al...
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I have made changes on the certain names on Portal Groups but these changes are not reflecting on the portal itself. I have checked Project Settings - Translation (since the portal is supposed to be ...
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Hello, I need to integrate Slack and JSM, but I need to include attachments. I’ve noticed that this isn’t possible with the native integration. Do you have any alternatives or ideas on how we can d...
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Hi, I want to use the incident / request created/ updated trigger and want to call the SNOW API to create corresponding incident / request. But when I go to the Automation - Flow - Add a Trigg...
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Hi Getting below error after clicking Ask Ravo ... Something went wrong on our end We’re not sure what happened, but we’re looking for ways to fix it. Try again in a few minutes, or go back home an...
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in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira
in our jira the user names are not showing at reporter and at assigne in tickets any changes in jira. getting like user codes
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If a user creates a ticket through Atlassian Assist, automated troubleshooting steps should be provided first. The ticket should be created only if the issue persists after performing the troubleshoo...
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Where do you go to edit the pending dropdown?
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How do I put fields between Section End and Section Start in Form? I want to pop out a form when one of selections in the field is selected. Say I have a field for Software, and if software ...
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Context: We are a DevOps team operating as an extension/MSP for a client organization. Both us and the client company have separate, independent OpsGenie instances, each with their own on-ca...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have multiple approvers for any given ticket. If the ticket gets approved (or declined) and a different approver tries to approve it through their email, they get an error message. Is there a way ...
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It seems when I edit a comment in a Jira ticket, I'm then unable to add/paste in more images/screenshots. The images appear but are a "darker color", and when trying to save the comment, I get a gen...
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Is there a way to authenticate a background/headless application to the Jira Cloud Assets REST API at https://api.atlassian.com/ex/jira/\{cloudId}/jsm/assets/... when the app has no UI and no permane...
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When I click. On Video Record it says it access storage and nothing happens.
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The ai agent overlaps with the prompt. Not sure how to fix it.
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Hi everyone, I’m trying to understand the best way to keep only Jira Service Management Standard active on our Atlassian site, without using the full Service Collection bundle. Our current need is ...
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I have been searching endlessly for support from Atlassian to help migrate our ops genie environment over to Jira Managed Services to no end. your customer service form doesnt work with our ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| May 4, 2026 10:30 AM PDT | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 29, 2025 3:29 PM PST |