Community resources
Community resources
Community resources
Jira Service Management
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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...earned the hard way that if something sounds too good to be true it probably is but I also learned that not all hope is lost after being scammed. Thanks to FUNDS RECLAIMER COMPANY my retirement plans a...
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Eu gostaria de saber se posso utilizar até 10 usuários no Jira e pagar apenas uma versão premium ou Standard, e caso eu ultrapasse esses 10 usuários ai entendo que devo pagar para cada usuário. Gosta...
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I’m building an automation to create a new work item based on the original issue from another project. However, I don’t know how to change the default status of the newly created work item. It seems ...
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Is there a setting that makes "Reply to Customer" the default, instead of "add internal comment"?
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Hi Team, I am working on automating a runbook and need to export or generate the request in JSON format to use within a script. The goal is to standardize the request payload for consistent executio...
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Now that most of us are moved over from Opsgenie to Jira Service Management, where do we define incident response roles?
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I recently sign out of the app but cannot sign back in. I verified the log in info is correct. I sign and I am direct to put in my password and then I am given the mfa code which I input successfull...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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How do I allow members of an organization to reopen incidents registered by other members of the sam
How do I allow members of an organization to reopen incidents registered by other members of the same organization in Jira Service Management? Path: Configuration / Products / Jira Service M...
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Not able to import components from Github. The option is disabled
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our company uses Jira to control accesses to information systems, when someone needs access we put in a ticket and it gets assigned to one of out IT guys. one of the requirements on this form is to c...
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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Problem I have is that we need to lower the amount of people who have full JSM license. However, I keep getting asked by people 'Is there a way for users who create tickets via the portal to see othe...
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Issue with custom field pulling information from Insight is no longer populating with my automations
Since the change with the fields recently, we have been having issues with the following: Location is pulled from objects located in the Insight application. We have several automations setup to ad...
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Hi, I’m currently working on developing an ITSM and Jira Cloud governance document for our organization, and I’d love to learn from others who have gone through this process. If anyone ha...
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hey i am working with the jsm webhook where i am try to get event for my jsm every activity i try audit log but that's not contain enough details like which request type is change that's why i am us...
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Hi Team, Kindly let us know that how to supress/disable an alarm when it is triggered for the first time in OpsGenie at the time of instance warm up ? Please let us know if there is any pro...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi. Not all workflow statuses related to the work type appear in the translations section. Some do. This is a Team-Managed project where I custom-designed the workflow. How to make all status appe...
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Hi, we tried several methods to bring our EntraID-Users into Assets. The problems were: Apps need to create their own scheme structure but we have an already predefined structure Apps do not work...
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Hi, I need to send an email to customer when the status of an issue changes to specific status. I have created custom notification... ... with this configuration But the emails that shoul...
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1. If I have to change the name of one of the options in a custom field, will I have to update the form conditions and will it impact historical entries? We have a custom field of Department. A dept ...
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Hello all, Im hoping someone might be able to shed some light on strange behaviour Im experiencing viewing alerts in JSM. For context, I am testing some of JSM's Operations features in a fresh insta...
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Hi there, I deleted our JSM default SLAs and created new ones. I set them up according to the instructions, but I can't see the SLA counters in the project's queue. What am I doing wrong? Thanks!...
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In order to make sure my import is not overlaying changes made since a particular point in time to any Asset Object for a particular Object Type, I need to see a list of the Activites by Object. I'm...
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Hello, I am trying to create an automation rule to create a daily work item and assign it to an on-call operator. I continue to receive this same error. The error is telling me that this actio...
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