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Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Saludos, Necesito ayuda. En la imagen donde se muestra el SLA de mis subtareas, aparece la fecha en que finaliza el tiempo definido en el SLA. Lo que necesito es que esa fecha se copie y se muestre...
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Hey Community, Worth a shot to ask here but I think I know the answer... External Imports - Schema and mapping states I can't configure inheritance for object types. I am building a script to...
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We would like to add some custom fields to the form templates that customers use to submit a request. How do I create a custom customer request form in Service Management?
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We are setting up Jira Service Management. We need to do a bulk import of all of our customers. It would be preferrable if we could hook it up to Azure or AD so that customers will be mai...
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I am trying to use Jira Cloud for Sheets as the source of some reporting. However, one of the team queried the number of issues it said she worked on. Looking into it, found it's sub-tasks. How do...
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Hello, I enabled issue security levels for a Jira Service Management project. In this project, there are several workflow statuses that require approvals. The approvers are not always Jira Service M...
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One of my coworkers asked me to alter an automation rule that automatically assigns tasks to her, to exclude tasks related to a specific customer. Tasks that contain the customer in their nam...
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Hi y'all, I am currently trying to figure out workarounds for a requirement that would need an Approval Step in JSM that has one specific person + any person out of a specific group as an approver....
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Hi, I would like to add the following validation/condition into my workflow. If the value of a radio button is "YES" than also the value of another number field must be greater than 0. If this cond...
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Hi, I would like to add a validation for a number field which must be >0 in my workflow. If you want to change a transition or update the open issue and this field does not have a value which is ...
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Hi, community! I want to change a name of a jira project we use. The key of a project will change according to the name. Are there any risks of making such a change. We want to make sure that all th...
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I changed jobs. I would like to change the subdomain name that I used with my personal email sign up to track my projects. How do I do so? I would like ot remove the "dredgingsolutions" portion &n...
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I started at a new company that wiped their last IT team, and have no credentials to anything, including the Jira ticketing system that was in place. It is in Jira Service Management, and I ...
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Hi, I am trying to add external email address in Email Channel Configuration but I receive an error message: "[AUTH] Authentication failed" when connecting Jira Service Management to my mail ser...
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Hello community. I would like some help on how to identify duplicate activities based on the summary field or a custom field. When creating an activity, automatically identify a duplicate field an...
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I was able to get the 30 day trial for Jira to prep for the OpsGenie migration. However, I can't seem to find a way to actually do the demo migration. I've tried launching the OpsGenie Demo that appe...
- Question
- cloud
- opsgenie-cloud
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I want to delete my account and it won’t let me
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In my organization our jira subscription is standard plan,so we getting at top number of days left upgrade.my question is what features will be changed and any effect will have.
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I need to make certain fields mandatory if the task is created by an agent, but not show it to the user on the portal. If you do it through a request form, the customer sees the field. I know that yo...
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Hello everyone, we are trying to configure the jec plugin to manipulate Zabbix Events if the Alert in JSM is altered. Especially currently trying to pass the information of acknowledged Alerts to Z...
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Due to a name change caused by marriage, a customer’s surname needs to be changed. However, this function is currently not available in the Service Management.
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Assignee, despite being associated with the request type under "Work Item View", is not available to set when using the "Create Work Item with Request Type" action. The documentation clearly state...
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Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
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Dear community, I have an automation rule where one of our supplier can update our ticket via email. My rule says that if the email contains their ticket id our custom field "External Ticket ...
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Hola, tengo una regla en JSM que al cerrar una subtarea, la tarea que está vinculada la cambia a un estado especifico (En proceso), sucede que quiero una regla que me vincule la segunda tarea a la pr...
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Atlassian Community Events
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| 28 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |