Community resources
Community resources
Community resources
Jira Service Management
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Hi Everyone! When one specific user completes one of our request forms, none of the data filled out on the form appears on the portal view or agent view after the form is completed, the customer f...
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How to find all sub-tasks under story status open ， How to write the corresponding jql
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Hi Atlassian Team, How can I limit the data that the AI in JIRA Service Management scan only from Confluence? For example: Ask AI to look for a specific answer, the answer provided ...
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Scenario: Our GOT project has fields in the main body of the issuetype (Story and Sub-Task.) The user uses the "View Settings" panel to filter down the fields that show on the Right Side using th...
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Scenario: I have shared my personal filters with other Supervisors on my team. At least 2x someone changed my filter, and I've asked the Supervisors who may have done it...but they are all REALLY new...
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...earch?maxResults=50&expand=changelog&validateQuery=true&jql=updated >= '2025-03-24 10:00' AND updated < '2025-03-24 10:06'', Version: 1.1, Content: <null>. Appreciate very much if s...
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Hi I have created several Organizations in Settings > Products > Jira Service Management > Organizations. In each Organization I have added the email domain as company...
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Hi Everyone, I am on Jira Data Center 9.12.17 with JSM. I have assets that have a License End Date attribute. I have setup automation to send emails when they are about to expire. What is sent in th...
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Hi, I have a few questions regarding Jira Service Management (JSM) and its automation capabilities and could someone shed some light on this pls? Can JSM natively make authenticated REST ...
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Hey team, I was reviewing Jira Asset Management (part of Service Management product offering) - https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/assets...
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I'm using the Security feature (Security Containers), connecting Jira to Dependabot alerts, and automatically creating tickets when Dependabot detects a new vulnerability. The problem is that I can't...
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This is strange one; We have integrated OG and JSM; so OG can raise incidents when alerts are received. We have disabled CREATE ALERT for inbound from JSM to OG. However, when tickets ...
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I no longer see the email content from our incoming emails. If I respond to the ticket through the email thread on Outlook then the original content plus my reply will appear in jsm. I have turned of...
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I would like to generate external mails to our customers using JSM as trigger. For that I want to create a ticket and then add the customer as a request participant. I will want to do this via API. ...
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Hello, For Jira Service Manager: I need to edit Queue to show certain request types only after they are approved, but the other request types should appear in the queue regardless of status. I am ...
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Hi, we have created integration in Jira Service Management for GrafanaV2. When an alert happens in Grafana, it is forwarded to Jira, we can see it in the Intergation logs, but no alert...
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Like the Post title says, looking view monthly (previous months) total closure of Issues for our team and then going forward monthly as well. And then break this down to show number of Issues ...
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I want to call some of JSM Rest APIs (write and read) from my Java Service that is not related to atlassian. Can I use basic auth to do that? It will touch my JSM Project only
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I have an android mobile device, and I am not getting notifications from ops genie most of the times. Sometimes it does not notify me when I am on call. For some alerts it does send an sms and a call...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone, We have noticed the problem that when a form is added to an issue via automation, the form is only ever added in the primary language. No reference is made to the “Request language”. ...
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Hey There! I'm trying to set the automation for my tickets. The simple one is to see who is reports the request via Portal, find this user in the Jira Assets and fill the custom field(assets objec...
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After submitting ticket through portal and email.Response mail is very slow from Jira , What is the solution for resolve this issue.
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Hi folks, I've set Jira Cloud up with Slack It's set to raise an issue when a workflow URL is used. However, users who attempt to use it get the following error: Where would I g...
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How to modify the user requests list view with some custom fields as the columns in the Help Center?
How to modify the user requests list view with some custom fields as the columns in the Help Center? For example, here I want to add the other fields like Due Date as columns to the reques...
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