Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Suddenly replies to 'resolved' tickets are not reopening the ticket
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I try to use Jira Service Management and before announcing it to the company I would like to test it IT internally to see if it suits our needs. However I still want to add customers already for us t...
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Does Jira Cloud Migration Assistant support migrations from commercial to Fedramp cloud?
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We just updated to 11.3.4 of JSM Data Center last night. Now, any of my Asset AQL queries involving Created date are no longer working properly. Anyone seen anything like that? The main query I want...
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I’m building a Forge app with a jira:customField rendered in JSM portal-request using Custom UI. I call view.getContext() in the field UI, but for portal customers I get accountId: null. I do get po...
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How are you balancing strict validation vs user experience in Jira Service Management request forms?
In my experience, adding too many required fields and validations improves data quality but often frustrates users and slows down ticket creation. On the other hand, keeping forms simple sometimes le...
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We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to unde...
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Jira Service Management (JSM) has become a core platform for modern IT service delivery, enabling organizations to streamline incident management, automate workflows, and improve collaboration betwee...
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I work heavily in Assets within a cloud instance of a CMDB and am getting "This page is not responding" Wait pop ups after a few seconds of navigating into a schema. I have been working with the ente...
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Hi everyone, I'm looking into how to handle alert ownership in Jira Service Management Operations and trying to figure out the best pattern. The intended configuration is the following: we wan...
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The user has left the organization and currently holds owner privileges in Opsgenie. How can we transfer the owner role to another active user?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have all the permissions to create the forms/portal and request types but it keeps throwing a translation error?
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[condition] user: xxxxx@mail.yyyyy.co.jp is registered as JSM: user (agent) and active at jira administration screen. Also, the same user is granted Service Desk Team role in one JSM space (ZNQV). ...
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How to delete customer account?
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You're almost there It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again. If you continue to see this error, raise a support r...
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https://developer.atlassian.com/cloud/admin/organization/rest/api-group-groups/#api-v2-orgs-orgid-directories-directoryid-groups-groupid-memberships-post The organizations REST API has add/remove us...
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I want to create a condition that if a customer adds a comment then the issue will be moved to another status. but I do not manage the agents and customers in groups or in space roles, but only in th...
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I have the system labels field and a "Group" custom field in the screen (view, edit) and in the request type area, I've added it like everything else. But for some reason it won't show in the sidebar...
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Hi All Recently, we have been using the API to create issues to implement the integration between Jira and other systems. Under normal circumstances, when an issue is cre...
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Does Coralogix integration support auto-closing/resolving alerts on resolved events in JSM Standard?
Hi, We are using Jira Service Management (Standard plan) with the native Coralogix integration. We configured alias mapping (using id ), and deduplication works correctly — repeated events with th...
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Could use some help with an automation rule (if it's possible). The Ask: Allow customers to Request Again a service desk ticket they submitted in the past.Request Again clones the ticket...
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I'm trying to set up a service account to automatically create tickets in our ITSM service when servers trigger specific alerts in their monitoring. But when I try to call the endpoint to create the...
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Hello everyone, I’m having an issue with the ‘Assist’ Teams extension app. I have configured the app correctly and linked it to my support management space, and it works. The only issue I’m encoun...
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Hey team, We have 2 company-managed project spaces in the same JSM cloud instance. We want to move all the work items (~40000), linked work items and associated attachments, comments, etc. with the ...
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Before you can quickly switch between audit log and rule details when editing a rule. Precisely what you need when debugging a rule. Now both are hidden inside the "..." menu. More clicks requ...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST |