Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Featured Feb 27 webinar: Automate manual tasks across Jira Service Management, Jira, and Confluence!
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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We’re excited to announce you can now connect Assets objects with changes & incidents in Jira Service Management! Available for Premium and Enterprise customers, relevant Assets objects (such a...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I can't add 'Project Picker' field to Request Type form. Every time I add it, it gives an error as HIDDEN. How can I add Project Picker to Request Type form? Thanks for your support I can't ...
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My blog New blog
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Hi, I am automating alerts for issues which are due within 2 days, and needs to send the email to a dll, but the mails are sent sometimes only to the dll. Can anyone help
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We currently use a portal in Jira Service Management to manage our User access as we have 100's of different permission groups and systems. Would it be possible that on submission of a Jira ...
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Hi Jira Community, I have configured my Jira Service Management workflow to prevent both agents and customers from commenting on a closed ticket by setting the appropriate workflow properties. Howev...
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Hello everyone, For one of our project, we are currently struggling with a way to sort issues for agent to work with. Basically there is a team there, who are just taking is...
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I have a webhook integration configured so that when it receives an ack, it sends a notification. However, I noticed that sometimes the owner comes in email format and other times it co...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO. Não aparece a opção de adicionar uma resolução. Como resolver isso?
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During a regular admin audit of our instance, I found that 2 users were able to install apps on our instance. Neither of them have product admin access, and only one is an admin on the project in whi...
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Hi, We have a Jira project that we use as a task template when creating other client projects. I wanted to update the issue types in this project template, but the issue type scheme is s...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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...s true more often than not, is that they are providing whatever information we've requested of them when we placed it in 'Waiting on Customer' status. However, oftentimes we find that when the c...
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difference between "Invite people to Jira" vs "add people" from the "Teams" menu - "Invite people to Jira" vs within a project : on left hand side under the "Directory" headin...
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Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic whe
I have succesfully implemented the automation as described in this article: Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic when the Epic is cloned ...
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It's my first time to here about JIRA so plz friends explain to so that i understand more.
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demo service project - "Invite your team to explore Demo service project" From Demo service project, select Invite team Add your teammates to join you as agent...
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I have a dropdown menu tied to an asset field called Store. I need to create an automation that will set the asset value in the Store Location field to 0000 once a ticket is created. I cre...
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Our teams do weekly releases, so I have created an automation script to create a new release every Monday morning. I'm attempting to use smart values to generate the names of the releases based on t...
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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Hi Team , I have 2 custom fields . 1st field type is group picker (single) 2nd is the default assignee field . I would like both field should co-ordinate for example . p...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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We are trying to get and update the avatar to an asset object. But we also get a 401 error, the same token is working for other operations like updating the asset s attributes value. ...
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If I use the Snipping Tool from Microsoft, I can't insert Screenshot in a Comment. If i use another Tool (e.g. Greenshot), it works! In the Jira-Ticket it works although with the Snipping Tool!?&nbs...
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I cannot download invoices even in the areas advised. Rob
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Hello, I have an specific case of automation. 1. When a version is released i what to check all the story's/tasks that are part of that fix version. 2. Each story/task has a field called ...
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