Community resources
Community resources
Community resources
Jira Service Management
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, I have created a new area and am now encountering the following problem for the first time: When I create a ticket, it is always listed as Anonymous and the Reporter field is completely miss...
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in our org we want to implement the Vendor Security Risk Assessments in Jira, it is possible, required info and steps to implement.
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Hey, everyone! We are trying to utilize the Rovo agents in the portals. We've got an internal help center, so most of the users who are raising the requests can co-operate with Rovo agent in the por...
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Hi! I'm setting up a new project in JSM and would like to use the change calendar to highlight any conflicting changes. However, I find the built-in capabilities quite limited for this purpose, and...
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Hello everyone, I am facing the issue while importing data from a saved search of the data manager into assets. The error message is "X error(s) found in source data" with no further error deta...
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Hello, We have been using URL parameters to pre-populate internal values in our portal forms using the following format: ?customfield_<field id>=<value>&... However, this functiona...
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My original goal is much more complex, but since it's not working as I expect I'm now simplifying it to this: 1. customfield_12389 points to Assets schema (no filtering except objecttype = xxx). Sin...
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Hello Atlassian Community! I want to create Automation which sends e-mail to certain user with all the comments from the work item added after the date saved in custom field. I created date-time cu...
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Is there a way to provide request edit permissions for the customers on a project?
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I have found lots of documentation around how to filter an object field based on another object. But can you filter an object based on a select list custom field? I would like to cerat...
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Right now, for an attribute that link to an object, a user can type a new value (object) there. There are 2 issues. 1. There is no modal pop up to allow the user to input other attributes i...
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I have an onboarding form nested in my "onboarding" request type. Within this form is an "IT Equipment" checkbox field that includes various options for equipment such as PC, Laptop, etc. What ...
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Hi! I needed to create a new instance of Jira Service Management as the old ona was not used for more than 120 days. Now I wanted to add a new one to slack and I see both of them (old and new o...
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Environment Identity Provider: Keycloak (SAML 2.0) Atlassian product: Jira Service Management (JSM) Domain verification: Enabled (verified domain) Provisioning method: JIT (Just-in-Time) via SAM...
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Hello, is there a way to remove the ‘Context fields’ SLA, Suggestions, Development, Automation from view for employees? How can this be achieved?
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Hello! We want to keep the same thread in Outlook when comments are added on a ticket. Now when the person that made the ticket adds a comment it's a thread and when an agent set a response it's ano...
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Hello dear community, I am currently trying to create an approver workflow for our Help Center. To explain: A customer creates a ticket, then it turns out that they need approval from their super...
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I can't locate the version 1.7.20 for encryption for jira in version history page of jira market place. Please advise. https://marketplace.atlassian.com/apps/1215791/encryption-for-jira/vers...
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I am trying to activate my jira but not able to proceed, i can get extension of 10 days to set payment method and get it activated, please help
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Hi Team, Deduplication is currently not working in our environment. Even when the same alert is triggered multiple times, it is creating separate tickets instead of merging them into a single incide...
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Are there any good alternatives to customize and support AI chat functionality for the JSM portal other than Refined? Overall, Refined is a solid site with lots of good features. However, they are es...
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Is it possible to also include the object types when export the objects in an Asset schema?
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Hi Team, I am currently trying to configure an automation rule to send an email when a form is submitted in the XXX Space. However, the email is not being triggered after the form submission. The a...
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Hey All, Super new to customizing Jira and looking for some assistance on create a better JSD for our users. Currently our setup is very basic, theres a summary and description and users can...
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Working on implementing Assets. I created a test schema based on Atlassian's ITSM template, performed a scan on one device (a Windows server), and imported into Assets. The Schema Tree displays the ...
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