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Jira Service Management
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Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It'...
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Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: ...
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In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
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📢 Update — July 31, 2026 The rollout dates mentioned in this article for existing customers have changed. Due to some unforeseen issues and bug resolutions, the phased rollout will now begin on ...
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Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
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Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
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Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
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We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
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The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
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Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Dear All, I would like to know if it's possible to make mandatory select for supervisor before press the "Approval" button in front portal? Which means approval will not be allowed unless selection ...
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Hi Atlassian Community, I’m running into a persistent permission error when testing anonymous (unauthenticated) ticket creation on our Jira Service Management Cloud site, and I could use some fresh ...
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I’m curious how people are handling this today. If a Jira group represents a set of users who should be Request Participants on certain JSM requests, what do you do when the group membership changes...
- Question
- jira
- jira-service-desk
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Hi all, I'm building a form through JSM to help people in my company request a purchase order by submitted a ticket to the finance team. In order to process the request, we need a few docs: a statem...
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Is there a way to whitelist internal addresses for safe customer notifications so that we don't lose the functionality of seeing comments / Work item summary etc... in email vs having to open Jira fo...
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Hi there, I am looking into an automation that will redistribute tickets coming from 1 project into its proper project (duplicate ticket in new project and delete the original) The problem ...
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Hi all, Service accounts have just been enabled for Jira Operations API. Is there a way to limit the team access for each service account? Currently it has access to every teams alerts. Thanks, To...
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Hello admins, We were looking to roll out the CSM app until we seen this: AI agent resolutions (Customer Service Management app): starting on December 3, 2026, extra ...
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how to assign tickets to group with 4members when work item created. here my concern 1.we should create the microsoft o365 group email id add this 4members or we should create the in jira g...
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Unable to create any JSM Change requests – ProForma endpoint returns HTTP 400 Invalid request payloa
We are currently unable to submit any Change request types in our Jira Service Management Cloud project. When attempting to submit a Change request, the user receives: “We couldn't create your work...
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When using the Scrum board inline + Create under a parent issue to create a sub-task, Jira opens the create dialog without a project selected. The dialog immediately displays "The issue type selected...
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We want to add a form in user portal for supervisor to make a selection before supervisor click "Approval" button. I have tried to ask Rovo but unfortunately unable to make it to work. I want to know...
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Hello On opsgenie, we could ping a heartbeat with "Authorization: geniekey: xxx". With JSM, we need a basic auth with a token having "write:ops-config:jira-service-management" scope. Do...
- Question
- cloud
- jsm
- new-to-jsm
- opsgenie
- opsgenie-cloud
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Hello, I'm trying to transform a multi-select fields into labels with Jira automation. In my automation (form submitted) I can totally access other fields from the form, like {{forms.last.scope.la...
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Hemos usado una misma cuenta Starter de workspace y sigue apareciendo la antigua en Jira Service Management Es decir, una misma cuenta Starter (i.e. coyote@workspace.com) ahora se llama (i.e. correc...
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If your organization just went through a merger, acquisition, or internal reorganization, there's a good chance you're now staring at two, three, or even five separate Jira instances — each with its ...
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Since very recently objects in Assets no longer show a linked work if the work item is in status category "Done"? This is very annoying -- is this a setting/filter I can change? Ex, two obje...
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I want to stop getting notifications when I am only a collaborator on a Ticket
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My company is pretty new to Jira Service Management, so we are still learning about the ins and outs. We are setting up a new service managements and running into an issue where when we try to add a ...
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Has anyone else noticed that the reporter’s email address is no longer displayed when hovering over their name in a JSM work item? We first noticed this change within the past few days or week. Whi...
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Can not find user while adding to "MIC_UNIKEY_ALERT_BNT_SSH" group which is created for alerting purpose
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My e-mail : *** Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: 9667ad90b3174dec834dc30651b114d3) ...
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Hi all, I'm trying to scope the Rovo Google Drive connector to a single shared drive, and after several days I can't tell whether the allowlist is being applied at all. I'd appreciate a sanity check...
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Hi, I'm not receiving any emails from Atlassian/Jira, including notifications and password reset/verification emails. This has been happening for a while now. Could you please check if my address i...
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I've been in the business way too long to be asking this question, but I'm in a new role and have some different circumstances than I'm used to dealing with. I'll keep this simple to start with -- t...
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Atlassian Community Events
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| 48m ago | ||
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| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST |