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Community resources
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Community resources
- Community
- Tag: knowledge-base
Tag: "knowledge-base"
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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We’re excited to share that you can now create automation-driven Playbooks for agents and responders in Jira Service Management, accessible directly from the issue view. Available for Jira...
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...ira Service Management widget directly into your public Confluence help center, you allow them to: 🔹Submit support requests instantly 🔹Get help in context—right where the issue arises 🔹I...
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Hi, We would like to have the Portal search pull up any available article when searching by key words. (this is already working) However, we would like to have a different type of article show when...
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Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to co...
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Hi Atlassian community! Posting this question here as I wasn't able to find any existing information so wanted to see if anyone had an answer to this. Context: Created a JSM help desk t...
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...nspired with Pulse by Caelor. Use a clean, branded layout with Scroll Viewport for public-facing pages. Example: The Internal Knowledge Base features an Pulse Banner titled "Resources" with q...
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Hi everyone, I have read all the posts regarding Inline comments not working. On our Knowledgebasedraft section we have a lot of inline comments marked in yellow. Since yesterday we can not click on...
- Confluence
- Question
- apps
- cloud
- confluence-cloud
- knowledge-base
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How to Build a Useful Confluence Knowledge Base using data analytics A well-organized knowledge base is more than just a collection of product manuals. It serves as a valuable resource for both cus...
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Hi all, I had a customer ask me yesterday if it would be possible to prompt an agent to write a knowledge base article if there isn't one already for a specific topic / ticket. Has anyone else ha...
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...roject documentation Internal or public knowledge bases Wikis are flexible and built for ongoing updates, making them a great tool for dynamic content. 💡 Why Use Confluence for Your W...
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Hello, We are using Jira in our company with a team of French developers and business teams/users from several different countries: France, USA, UK, Germany, Switzerland, Japan, Russ...
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Hi Everyone, I am new to Atlassian but I have done a bit of research on this subject. I need some advice. Currently we have a Knowledge base in Confluence setup for our customers. We also h...
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"An error occurred while updating Salesforce" getting this error while exporting conf. to Salesforce
Hi Everyone. When I am trying to export Knowledge article from Confluence to Salesforce I am getting below error message "An error occurred while updating Salesforce" above error message sho...
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Hello, I am reaching out to seek assistance with configuring knowledge base permissions in Jira Service Management (JSM). We are currently facing challenges in managing and aligning the permissions ...
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Is it better to build FAQ hubs using native Confluence features or third party apps? This is a question I often get asked during product demos. My answer often depends on a variety of factors: your s...
- App Central
- Discussion
- confluence
- confluence-cloud
- faq
- knowledge-base
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Every day, your team generates valuable insights—troubleshooting fixes, onboarding materials, best practices, and more. But without an organized way to store and share this knowledge, critic...
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Analytics data is vital to maximizing business efficiency. It helps you understand what content resonates most with your team and identifies areas where knowledge gaps exist. Using data insights to ...
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Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task driven...
- JSM News & Discussions
- Discussion
- jsm
- knowledge-base
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Managing an FAQ hub can feel like trying to keep track of every single question, answer, and page all at once. You can use existing Confluence features such as expands or databases. But the more ques...
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After a couple of months of back-and-forth, I’ve decided it’s time to share our journey with the virtual service agent. Why? Because as more of us start using it, the service and development get bett...
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Hi, Community, Could someone please guide me on how to obtain statistics or reports regarding users who opened tickets in JSM and accessed Confluence knowledge base articles directly...
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I am trying to create some documentation pages. as an example see the attached. I have a page with 118 documents. I am trying to find a way to do a tool tip /hove rover that I can s...
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Hi, We have confluence and Jira data center. Before this, everything was fine when creating a task in Jira Service Management, articles from confluence were visible. After updating Jira to 9.12.13, ...
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Hello! How can we recover an Account when the 'Forgot password' is not sending a reset password link
We have a colleague who is attempting to access our posts on Atlassian/Knowledge Base. They are unable to access it because they are asked to sign in. They have forgotten their password, and e...
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