Community resources
Community resources
Community resources
Jira Service Management
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, has there been a change, or is there a fault with the automations? Our automations have stopped running since around 10.30, and the following error message appears: ‘The flow actor is not au...
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Good morning. We've came into work this morning and all our customers are missing from Jira. The organisations are there but every registered customer is missing. Is this a known issue ...
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Hello Atlassian Community, I am reviewing the firewall allowlist requirements described in the Atlassian documentation: IP addresses and domains for Atlassian cloud apps Our organization only uses...
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Hi team, Can anyone help me with this atlassian has sent a gift box to me for ITSM SPECIALIST certification It has a stone pen but since it's comming via courior it's stuck because of that pe...
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there is a specific user who uses OpsGenie and doesn’t receive alert calls or alert SMSs. everything is well defined in their profile: the right phone number and the right notification rules, but eve...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Currently if a ticket is originally raise by email, Jira nicely handles all conversation through email as long as title and the jira email are used in each email. However, there is a scenari...
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Hi all, We have many machines highly configured with Grafana. We found the Grafana-JSM integration and were, at first, delighted to use it to alert us when quick action is needed. We have over 15 Gr...
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We're switching from a Data Center instance to JIRA Cloud and the topic of our assets import configuration is a headache. Within Data Center, it's possible to import information from a server via Mi...
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Hello Atlassian Support, We are trying to configure the native email channel in Jira Service Management Cloud using a standard Microsoft 365 mailbox (not a shared mailbox). During the Microsoft aut...
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Here at our company, the email address is set to change and a subdomain will be added. This means that all our staff will need to have their email addresses updated. How can I go about doing this?
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Hello, I'm experiencing what appears to be a limitation (or possibly a bug) with Jira Service Management Workforce, and I'd like to confirm whether this is expected behavior. Environment Jira Ser...
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Hi everyone 👋 It's been a busy quarter for Status Pages in Jira Service Management. We've shipped three new capabilities that customers have been asking for - each one aimed at a specific moment o...
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I went on leave for a few weeks and when I came back the timeline view is now gone. Why? It was the most visual view of the Epics so shows leadership a good high level view. Where did it go and can y...
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Is it possible to use wild card values when doing an advanced search? For example, rather than doing multiple conditions like Name Contains Abcdef OR Name Contains ZXYdef OR Name Contains ...
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After migrating from Data Center to Cloud, we noticed that Smart Checklist is hidden in our issues. We are seeing this problem across thousands of migrated issues. Currently, for each issue, we have...
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I have an auto attendant with call routing rules setup. Press 1 for this team or Press 2 for that team, etc. I'm looking for a report of what selections people are using. Do they all P...
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Description: Product: Jira Service Management – Assets (formerly Insight) Current Behavior: When viewing an asset object (e.g., XYZ-1234), there is no built-in action to create a linked Jira work ...
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Description: Problem / Use Case As an IT asset manager, I manage physical hardware assets (e.g., servers, network equipment, etc.) in Jira Assets. For each device, I need to document front and back...
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I active my account, but my manager say in his account he see that i am not activated and i can't see any alerts from my organisation
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi All, I have had a Agent working automatically updating Priorities for a while now and recently I have started getting Failed to convert string to JSON. Error: No content to map due to...
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Is anyone getting this error when trying to use the suggested intents?
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We're trying to get automatic ticket generation from emails which are sourced from a listserver and other email addresses without account verification. I've adjusted all the settings that...
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Hola todos/as! Actualmente surge la necesidad de que cuando se crea un determinado tipo de solicitud en un proyecto JSM, se pueda automatizar la extracción de las imágenes adjuntas en el mismo, para...
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I have tested to create a Rovo agent using forge, the agent role is to fetch ccounts in JSM, and return the users haven’t loged in in last 180days, to help admin for users review, but it fails to fet...
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Hey Community! 👋 Welcome to Week 2 of Shatter the Service Quo: Break Stuff, Earn Badges! This week, we're putting the spotlight on legacy processes that were begging to be broken. ⭐ The challeng...
Related collections
Atlassian Community Events
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| 19 | |
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |