Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, We tried creating incident using incident rule and email alert integration. We are facing the following issues. 1. Unable to parse and choose from email subject line. I...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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After migration from OpsGenie to JSM Operations, all email integrations migrated over with the existing "opsgenie.net" domain. My question is will this domain stay around even after our OpsGeni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Has anyone found a reliable way to pull metrics around how many times a ticket has jumped from queue to queue. The goal is to find tickets that are bouncing between queues because no one know who can...
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I want set up Jira server administrator for personal purpose but Jira is asking for DB details which I didn't have is there any dummy data base details or Jira server provides any DB for try purpose.
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A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For tho...
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Hi Team, For Service Collection Premium ,we are getting a warning symbol stating "This Jira Service Management is currently unavailable. Contact us at support.atlassian.com fo...
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Hi, I want to fetch all the users present into a group which is mapped with JSM product. Please provide API for this.
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When I was given the responsibility to set up an onboarding process in Jira Service Management, my main goal was simple: Make onboarding smooth, structured, and less dependent on email...
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I’m trying to link Jira tickets to Confluence pages to streamline documentation and task tracking. However, I’m encountering a permission error that prevents the link from being established. I need g...
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Hi all, I’m trying to unlink a space from the default Help Center in Jira Service Management, but I can’t seem to find any way to do this. I’ve noticed that: In a custom Help Center I created, I ...
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Hello, I was messing around with the custom reports in JSM and exploring the pre defined metrics JSM provides, more specifically the time to resolve (avg). I wanted to know how its being calculated...
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Hi there, I'd like to build an automation for reminding teams of open tickets assigned to them via email. The "team" is (dynamically) identified by an Assets field Assigned Team holding the ...
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Hi, I'm building an automation that creates work items based on a list of assets. The object has an attribute for "responsible parties" which is a multi-select User field. I want to pop...
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Hi there. A customer creates a request via email (Mail-to-Ticket). Their Outlook signature (HTML, inline images) is imported correctly into the issue Description (agent view and customer porta)l. Ho...
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Hi community, I am designing an IT Service Management solution with many different physical locations. I am hitting a wall regarding data isolation in Jira Assets and would love to hear your archite...
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Hi team, we have few spaces which are managed under JSM (Screenshot attached). We want to move then under JIRA managed spaces (Sample screenshot attached). We have to move all the work items fro...
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Hi, I am using Jira Service Management Cloud and have a question about customer comment permissions in the customer portal. What I want to do is allow customers to edit or delete comments that they...
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If I create the work item manually, both assignee and approver fields are on the create screen and I can set their values. My automation rule is triggered on schedule with a JQL. For each matching w...
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Is there a way to assign an Account Manager/Sales Rep Name to a Customer Organization inside of JSM? Currently, my company uses a different ITSM product and there is a way to assign an Account Man...
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In order to manage content for the Rovo Connector for SharePoint, it wants the URL to be in the format of https://<domain>.sharepoint.com/sites/<SiteName> But there are other ShareP...
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I am being charged twice each month. One charge is $12.50 (my old amount) and the other is $42. Is there a phone number for customer support so I can talk to someone about fixing this? ...
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Not sure if this is a permission issue, but i'm the Jira admin for the project. Please advice. Thank you.
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Hello We are using JSM and have lots of custome registered. We currently have authentication issue with the integrated system and I woudl like to know if (and how) it would be p...
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We have queues with the standard filters: - Request type - Status - Assignee I have then added the filter customer/client However each time the queue refreshes I lose the customer/client filter ...
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Is there a way in Opsgenie to configure Notification Rules so that when a specific alert (e.g., a P1 MDL Load Failure) is triggered, the person currently on-call receives an immediate voice call to t...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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| Subject | Author | Posted |
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