Community resources
Community resources
Community resources
Jira Service Management
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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I have a JSM Intake form that has several different types of Request Types. When the ticket has been approved we use automation to create a JIRA Business Space Ticket. I want to be able to copy the R...
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Hi team, Hope you all doing good. We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let...
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How to manage ITL change management in Atlassian?
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How to create a mechanism: 1. An employee arrives at work and presses a button indicating they are active. 2. A second employee arrives and does the same. 3. Tickets are automatically distributed ...
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Hello, My client's request is pretty simpel but the JSM does not provide a native way to implement it. In fact, mu client wants that a particulaur custom field to be hidden except one the requ...
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Hi everyone. I'd like to know if there's a free tool that connects my Kanban board to a bot that sends messages to a messaging app, so the team is aware of tasks in progress and those that have just...
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Hi there I'm slowly getting desperate, my data protection officer is making pressure We are using Jira Service Management Standard Cloud. I would like to use automation to delete all attachments fr...
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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Entra ID automation “Add user to group” fails for Group - consent error but permissions look granted
Hi everyone, I’m testing Jira Cloud Automation actions with Microsoft Entra ID, following the Atlassian doc Use Entra ID with Automation | Cloud automation Cloud | Atlassian Support The “Check ...
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Do service accounts API token applies to JSM? There are only Jira and Confluence in "Select token scopes"
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Hi community, Our client would like a feature that limits the number of approvals to one per group in multi-group approval workflows. Specifically, when there are multiple users in a group, on...
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Title: Can administrators add custom attributes to users (not customers) in Jira Service Management? Body: In the latest version of Jira Service Management, is it possible for administrators to ad...
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Title: Can I add custom attributes to user profiles in Jira Service Management (Cloud, Premium)? Body: We are using Jira Service Management Cloud (Premium) and managing users via the User Manage...
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Hi everyone, I’m looking for advice on the best-practice approach for routing email requests in Jira Service Management (Cloud). Context We are a service provider supporting multiple external cust...
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☎️ Waking the Head Elf We’ve talked about managing changes (Day 17). But what happens when something explodes in the middle of the night? The Scenario: It’s 3:00 AM on a Sunday in July...
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Como faço o exame ACP-120 e quantos custa?
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I am an org admin for my organization. I want to add myself as a billing admin. Based on the instructions at Understand billing administration | Atlassian Support, I should see "Billing Permissions" ...
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We are experiencing changes made to asset objects not reflecting in the activity logs and automations that should trigger on object updates not being processed. Anyone else experiencing this in JSM ...
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one ticket is after closing also still showing the unresolved status,i tried the automation rule it showing the below error. Edited work item successfully, however some of the set fields aren't avai...
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Hi Everyone, In Jira Service Management, what is the best approach (fields or automation) to capture affected customer details from Assets in these scenarios? A customer creates a request directl...
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I am trying to have an email go out to the Assignee based on a list generated from a lookup. If I put in an email address manually it sends fine. If I choose Assignee I receive the error ...
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Hi Everyone! I had what I thought was a simple problem - A team that has quarterly tasks that they wanted the work item(issue) summary to state last quarter and year when created to make sea...
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