Community resources
Community resources
Community resources
Jira Service Management
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Hello community, as some of you know, I am not big fan of cloud, so I spent little bit of investigation, but I am stuck and got different project to work on. One of my ex-clients reached me...
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I've been having trouble for a few weeks now getting a new agent set up on my JTSM project. I'm currently running a team-managed project on a free subscription plan which includes 3 seats. Every time...
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Hello, I have an If/else block automation to trigger based on keywords in Summary. If(block)/then checks for one keyword, then next else(block)/then has a different keyword, and another e...
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On the iOS app I have it configured so I receive Critical Alerts for all Opsgenie alerts I receive. This works well for high priority alerts but is too noisy and disruptive for low pri alerts. How do...
- Question
- opsgenie
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It seems the "Work Item Created" trigger doesn't work for tickets that are created from an automation rule in Assets (only works if ticket is created within Jira or from email handler). For example,...
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Is there an Atlassian internal project that involves issues, post-incident review, changes, and a demonstration of ticket creation via Zabbix, for example, into JSM, that I could use in my project fo...
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🚨 The final webinar in our series, AI-powered ITSM: from concept to reality, is on December 10 at 11 am PST/AEDT/CET! This is your last chance to earn the AI-Powered ITSM Pro kudos ba...
- Article
- jira-service-management
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We currently use Entra ID groups to define what applications users have access to, and usually try to use their job title (e.g. Project Manager) to create dynamic groups that enable access to enterpr...
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Has anyone successfully executed an Assets AQL API call using a service account in Jira Service Mana
I’m trying to run the following endpoint: POST /ex/jira/{cloudId}/jsm/assets/workspace/{workspaceId}/v1/object/aql The call works perfectly when authenticated with my personal user account....
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Hi everyone, In Jira Cloud Service Management, I’m using the Request Participants field to add users to tickets. The issue is: when participants receive email notifications, the emails look like sta...
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Dear Community, It is great to connect with you all again! I am currently working on retrieving historical data and require assistance with a specific JQL query challenge. The Goal: Historical Pri...
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We have employee data in a database that contains information such as their Employee ID, Dept, Manager and other details. When they create a JSM request using a form we want to be able to pull their ...
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Hello! I need some support with an inactivity rule. I need the following logic: My automation needs to run Monday through Friday, hourly, checking the "Awaiting customer" ticket queue. It shou...
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Dear all, We are actually review a process for handling the best approach to manage different level of support when an incident is reported from Jira Service management Usually L1 support are Agent...
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Hello, I am trying to create a user selector (in a form) that suggests their names. I have created a custom field - user picker, and I have linked it to field in the form. Now I have one probl...
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When I try to add my first additional agent to my free account by selecting "Invite users", it returns "Request is not tenanted properly" after I entered the email address and submit the request.
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delete my account
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Pessoal, bom dia! Existe a possibilidade de "adicionar marcação" (flagged) em um card do Jira Service Management? Não aparece na lista de ações (print abaixo). Se sim, como fazer isso? Obr...
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Dear ALL, I would like to code an automation rule where the trigger is When: Version updated My question is: which is the syntax to use under the "More options" of this trigger, called "Version na...
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Hi Everyone, Here to collect some ideas , and suggestions. Company asked me to create a Decision tree for our first line support Team. Seems quite easy...but also...would be sad not to correctly u...
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I want to automate the way we are raising tickets in Jira. I want customer to just send us an email and by reading that email we should be able to differentiate the different fields in the particular...
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Hi all, we would like to be able create another development escalation out of a development escalation. That way we could use the same operational processes in different escalation layers. It...
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in our JSM Support Project we want to work with the field "Team" to assign tickets to a certain team. Our problem is, that ALL teams from the site are available in the field. So also project...
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How to add Assignee rights to a Jira user in Jira ServiceDesk? Which user permissions must be set (for me as a Jira Administrator) to grant my Jira user the right to change Assignee in Jira Servic...
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Hello Team, I am trying to add user under Opsgenie portal with full name as 'Audumbar Nikam' but somehow its adding it with name 'A' only. I tried multiple name combinations like for ex. 'Ni...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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