Community resources
Community resources
Community resources
Jira Service Management
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in our org we want to implement the Vendor Security Risk Assessments in Jira, it is possible, required info and steps to implement.
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Hey, everyone! We are trying to utilize the Rovo agents in the portals. We've got an internal help center, so most of the users who are raising the requests can co-operate with Rovo agent in the por...
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Hi! I'm setting up a new project in JSM and would like to use the change calendar to highlight any conflicting changes. However, I find the built-in capabilities quite limited for this purpose, and...
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Hello everyone, I am facing the issue while importing data from a saved search of the data manager into assets. The error message is "X error(s) found in source data" with no further error deta...
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Hello, We have been using URL parameters to pre-populate internal values in our portal forms using the following format: ?customfield_<field id>=<value>&... However, this functiona...
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My original goal is much more complex, but since it's not working as I expect I'm now simplifying it to this: 1. customfield_12389 points to Assets schema (no filtering except objecttype = xxx). Sin...
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Hello Atlassian Community! I want to create Automation which sends e-mail to certain user with all the comments from the work item added after the date saved in custom field. I created date-time cu...
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Is there a way to provide request edit permissions for the customers on a project?
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I have found lots of documentation around how to filter an object field based on another object. But can you filter an object based on a select list custom field? I would like to cerat...
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Right now, for an attribute that link to an object, a user can type a new value (object) there. There are 2 issues. 1. There is no modal pop up to allow the user to input other attributes i...
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I have an onboarding form nested in my "onboarding" request type. Within this form is an "IT Equipment" checkbox field that includes various options for equipment such as PC, Laptop, etc. What ...
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Hi! I needed to create a new instance of Jira Service Management as the old ona was not used for more than 120 days. Now I wanted to add a new one to slack and I see both of them (old and new o...
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Environment Identity Provider: Keycloak (SAML 2.0) Atlassian product: Jira Service Management (JSM) Domain verification: Enabled (verified domain) Provisioning method: JIT (Just-in-Time) via SAM...
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Hello, is there a way to remove the ‘Context fields’ SLA, Suggestions, Development, Automation from view for employees? How can this be achieved?
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Hello! We want to keep the same thread in Outlook when comments are added on a ticket. Now when the person that made the ticket adds a comment it's a thread and when an agent set a response it's ano...
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Hello dear community, I am currently trying to create an approver workflow for our Help Center. To explain: A customer creates a ticket, then it turns out that they need approval from their super...
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I can't locate the version 1.7.20 for encryption for jira in version history page of jira market place. Please advise. https://marketplace.atlassian.com/apps/1215791/encryption-for-jira/vers...
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I am trying to activate my jira but not able to proceed, i can get extension of 10 days to set payment method and get it activated, please help
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Hi Team, Deduplication is currently not working in our environment. Even when the same alert is triggered multiple times, it is creating separate tickets instead of merging them into a single incide...
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Are there any good alternatives to customize and support AI chat functionality for the JSM portal other than Refined? Overall, Refined is a solid site with lots of good features. However, they are es...
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Is it possible to also include the object types when export the objects in an Asset schema?
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Hi Team, I am currently trying to configure an automation rule to send an email when a form is submitted in the XXX Space. However, the email is not being triggered after the form submission. The a...
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Hey All, Super new to customizing Jira and looking for some assistance on create a better JSD for our users. Currently our setup is very basic, theres a summary and description and users can...
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Working on implementing Assets. I created a test schema based on Atlassian's ITSM template, performed a scan on one device (a Windows server), and imported into Assets. The Schema Tree displays the ...
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Currently using Jira Service Management on Prem (Datacenter) 10.3.5. We had a project that was converted from Business to Service. After that project was converted the Request Type was no longer...
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