Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm looking for guidance on linking DataDog to our Jira instance to specifically create Jira Service Desk tickets from DataDog alerts. https://docs.datadoghq.com/incident_response/incident_mana...
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...harepoint" = True and "Groups" is not empty And "groupsharepoint" != True then for each smart value Name {{testing}} Smart value {{lookupObjects}} i send this request { "Name":"{{t...
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Put below two sentences into JSM automation rule to "Edit Field value", S1 is working but S2 isn't working. Do you know why please? can {{#...}} {{/}} working in JSM automation rules? S1: ...
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I would like to customize the users that receive email notifications in regards to ticket request changes. i.e. When a ticket is created, all user emails in the user group "DE" should receive ...
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Dear Community, I have a customfield which returns the list of services assigned to a issue, I need to loop through those services and post their status to statuspage. I have used Advanced Branching...
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Hello, I have a JSM project and automation to send email to managers once a SLA is breached. I am using the send email automation to draft my email and to present the details in table format. However...
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How does one unlink a space from the help center? Current documentation does not help solve this. In Help Centers > Spaces there is no option to unlink a portal/space. I need a portal/space to be ...
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I created a Schedule Automation using CRON with a value of 0 */15 8-19 ? * *. Why is still keep running even I input only run 08:00 to 19:00? I need it to run only every 15 mins of wor...
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I've created a JSM project and also a Confluence space. I've linked the Knowledge Base to the JSM project. I can see articles when navigating directly to Knowledge Base -> Internal. I can type in ...
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Change Request: We have a custom field on the Change Request form called Change Group. This field is an Assets field with multiple group selection enabled. Based on the values selected in this field...
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Hi, why cant i use the E-Mail template from JSM -> Space settings -> Notifications -> Customer Notifications which e.g. look like this: or like this "html" code in the template secti...
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I am trying to debug an issue when a condition allowing the automation to continue, but the check should fail and the automation stop. I was hoping to email me the automation ID when this ha...
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Hello Community, We are experiencing an issue with the Jira Cloud Service Desk. Previously, when Customer creating a ticket via Jira Service Desk, the customer had the option to choose whether they ...
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Hello Community, I am currently working on a formular for Jira Automation which is supposed to create a work item with a table in the description. The content of the description comes from {{webhoo...
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Hi everyone, I'read some answers here in the community about the subject I am looking for. The point is that some months ago it was possible to disable the 2FA of a specific user accessing his/her ...
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Hi Folks, I am not sure if this is a way, which is accepted from atlassian and the community. We are waiting for the opportunity to use the JSM Asset Reports since longer time. Now t...
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Hi, with the help of an automation I want to send mails when someone writes a comment on a ticket. How to "send mail" to "all customers involved" except for the author of the comment. He obviously ...
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Hello Jira wizards! I am trying to figure out a way to allow users to see the "in stock" assets count in the portal, in the submition form for a new computer/laptop. Any ideas? Thanks.
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Hello , I have a very peculiar issue. We initially purchased premium license for 200 users for a site currently we've moved to an enterprise plan. But unfortunately i'm unable to add users to a gro...
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We are using Jira Service Management Cloud Free. Any attempt to access Service Management configuration (Request types, Portal) returns “This space isn’t available”. Accessing: https://<our-si...
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I can't seem to find where I can change settings so that customers can't see all tickets/service request for their whole organization.
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Hello everyone , I added recently new users in user management as a customer, than in JSM project i add them and i assigned customer service desk role , but once i want to add them as a pa...
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This seems to pop up multiple times but I can't see any solution. I have two people with incorrect email addresses. They were removed from the system and didn't even accept the invite. They were re-a...
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I'm trying to create a virtual service agent, to create a widget chat in Jira Service Management. A Rovo agent do not work for this intend. When I try to create the agent, it is required to select a...
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Hi, we evaluate using the Change Calendar in JSM. However, a colleague raised the concern, that setting up repeated change windows isnt as comfortable as it could be (compared to, for example, repea...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| 4 |
| Subject | Author | Posted |
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| 38m ago | ||
| 5 hours ago | ||
| yesterday | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |