Community resources
Community resources
Jira Service Management
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and clear...
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This is a knowledge share and potentially a bug report. We have an JSM integration with an AWS SNS. We receive events from AWS and the {{_payload}} contains keys with spaces. Example paylo...
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Hello everyone, Using JSM's auto-suggest feature, is it possible to control the display order and priority of Confluence knowledge by evaluating it based on the number of reactions? For exampl...
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I am trying to add formatting, more specifically rich text or html (ie. hyperlinks) in the Introductions section of the Portal. In Portal Configurations, if I try to add html it displays the raw cod...
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Could you please assist with https://creativetechme.atlassian-app.opsgenie.com? I cannot log in. I don't get any error like "bad username/password". The only indication I get that something...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi everyone I have a question about a support project in Jira Service Desk. I opened a ticket on behalf of a client, and then: changed the reporter to the client’s account, added a comment menti...
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So even with the permissions, it's not possible to edit it. we try to access to: Projects / Service & Support / Project settings Portal
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Within OpsGenie today we had an alert pop. I used the quick copy feature to get the entire alert title to paste in our internal communication system, but when pasting it revealed the html code for qu...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I want Rovo agent implementation to be an OKR. However, I need a measure and I want4ed to use ticket deflection metric. How do I measure this?
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Im looking for a way to check with automation if the target start matches 7 days from the current date. If so i would like to flag the Userstory. It al works when i use the start of day withou...
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Using JSM's API's im creating service request on behalf of external customers. Once a ticket is created, the external users receive an email to set the password. If an admin mean while comment...
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Jira developers have deprecated some API endpoints on 1st of October 2025, which consequently impacted the ADF (Azure Data Factory) JIRA connector: https://learn.microsoft.com/en-us/azure/data-facto...
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We have approximately 20 service desk projects. We would like to enforce customer logins for 19 of these service desks but allow customers to raise tickets without logging in for 1 of these. Is this...
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hello the community I would like to access the csat, but I do not know where to find it in the Jira console as I am not an administrator but a simple agent. THANKS
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Hello, I am not able to create a ticket. I am a former Atlassian and I can't access my Organization as the only Org Admin is my previous @atlassian.com account. HR just ignored my requests t...
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When add Atlassian Assist from Jira Service Management board to slack, got this error message: Something went wrong. Please try again
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I am looking to dynamically assign the "Affected Services" field in to Operations alerts in a dynamic manner. I can't see where this is possible in the "Edit Alert creation" rules without dupli...
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Since the default notification options in JSM are very limited, I was looking into JSM automation to create custom email notifications to send to our clients using different triggers (like creating a...
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cloud id isn’t explicitly granted by the user - Getting this error via VSCode - GH Copilot Pro account. Please help fix the issue.
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Hi, We have some object on a form with a referenced object. For exemple, we have Asset field Object A and Asset field Object B. Field on object A and B are multiple value field. When we select som...
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Hi y'all, I need to add user groups to products (license the users) WITHOUT having the system send them an email. I made the mistake once and won't do it again. It's very annoying that I can't seem...
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Hi, I am trying to create a widget for our webpage but it throws the same error. "We can't validate the widget right now. Try again in a little while." Please let me know how to solve this...
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I’m trying to update project data for Jira but it’s giving this errorThe remote server returned an error: (410) Gone. Any suggestions?
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Hi, We are experiencing an issue with our user provisioning process via Okta. When any member of our organization logs into an Atlassian product (like Jira or Confluence) for the first time th...
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i need to delete all apps and all organization
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