Community resources
Community resources
Community resources
Jira Service Management
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Hello, please, I need help with the following situation: Scenario: Our customers can send support tickets via email at any time. We have an after-hours automation rule configured to route req...
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Hi, I’d like to follow up and check whether you’ve proceeded with the configuration of the new JSM portal. I’ve already signed in to the portal, but I haven’t received any updates since then. Look...
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Hi Jira Team, Having a hard time understanding what is going on here, a customer sent us a email (Attached image) however the Jira service management desk did not create the request.&n...
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...ntity:responders-entity-field-cftype", "customId": 10044 }, "visible": true } I added responders in UI-created issues and then tried to get them, the response shows: (GET /r...
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Is there a way to automate populating and clearing a field in Assets? To give some context, we have two fields in Assets - one user dropdown where we specify who the asset is allocated...
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We are using a restricted JIRA Service Management project, with access limited to provisioned users. This JIRA project is integrated with Confluence, and the Customer Portal Home Page is configured t...
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Successfully set up agent team and request channel - submitted test ticket on request channel and created ticket using assist. This ticket was successfully submitted to the JSM queue. The iss...
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...ake this massive change on all old comments as well. Is this possible? also is it possible to distinguish internal tickets from public tickets? Thank you
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Team is reporting auto responses like this when emailing in to Jira Service Management: Your request to xxxxx@xxxx.atlassian.net could not be created. If you would still like t...
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I'm building a workflow where some additional fields are populated by the person handling the request before they transition it to an approval step. I want to show those fields to the approver, but ...
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I’m excited to announce that we've launched a major new capability to create and curate full-length customizable Landing Pages in your JSM Help Centers and showcase them as smartlinks on th...
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Hello. I was hoping to see more pop-up ads in my productivity tools. (yes, a heavy dose of sarcasm) How do I make it stop?
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I'm trying to use cascade select lists but it feels it was poorly implemented. It doesn't allow both options to be required in the form, just the first one. It doesn't show the child option in a w...
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Does the Assets reporting really suck or am I missing something? I need a very simple report that I can send on a weekly basis. I have a field called "Expiration Date". I want to list all of the obje...
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Preciso que quando selecionar o Valor do campo customizado altere o Valor do campo customizado do Assets, os dois campos tem o mesmo valor
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I had an Atlassian account for service desk (cloud) with the older company email address, which I now can't access. (My current account uses a new company email address in a new domain) The fir...
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We have a support portal available to our customers to submit tickets by request type, and within the support portal, we have a knowledge base linked. We recently opened up two email addresses for sp...
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I'm trying to build a custom integration with JSM, so that we can raise incidents from some internal tools. However, the Create Incident API returns a 404, claiming I've found a "dead link" if I...
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I have created a project with the incident management feature enabled. Although I have an agent license in Jira Service Management, the 'Affected Services' field does not appear on the issue screen....
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I have Jira Service Management Cloud. I am an Office365 and Jira administrator. We also have a shared mailbox in Office 365 with the address help@mydomain.com. Several people have access...
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What is character limit for description
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Hi Team, I came across this article: 🔗 How to prevent issues from being closed while the sub-tasks are still open in Jira — it recommends modifying the workflow to hide the transition to the Resol...
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Hi Community, I'm looking for a **native way in Jira Cloud** to access and use **metadata from users synchronized via Azure Entra ID (formerly Azure AD)**. What I'm trying to achieve is to **automa...
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Hello everyone, I am wondering if there is a way to refresh a JSM Cloud Sandbox with Live environment data? It would be good if our Sandbox was a like for like so we could complete some testing of ...
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I am trying to add a user to the stakeholders field, but I am unable to do so. I am using JSM Premium. I have given product access to JSM's User (agent) and Jira Administration. I have set the pro...
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