Community resources
Community resources
Community resources
Jira Service Management
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I have a object computers with a reference object Model. I want to be able to show a report of computers with their model including columns from the model object. ex) Computer name, Model Name, Memo...
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Can we set 2 different mails in portal group so that request mail can be sent to 2 different members
Can we set 2 different mails in portal group so that request mail can be sent to 2 different members
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Hello, We have created some pre defined assets and schemas in JIRA and are looking to automatically set them as the ticket is created. Anyone have an idea on how to go about this in th...
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Automation Question: I am attempting to set up an automation to assign tickets in a service project based on time of day the issue was created. I've tried about 6 different format conditions for the ...
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Hi there, We are experiencing an issue with the auto populating of the organizations field within the Jira Service Management project. As seen in the screenshot below, this Organizations cust...
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I have automated synchronizations running that update other systems when certain Jira Assets objects are updated. There is a smart attribute value available for the ID of the object that changed, but...
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- Question
- cloud
- opsgenie
- opsgenie-cloud
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Is there a way to switch a custom field from text multi-line to paragraph, or do I have to recreate the custom field? Thank you,
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Hi, I wrote an automation that looks up the issue key in an incoming email from an external ticketing system, that contains the word 'Closed' (Lezárva in my language). The email to sd@alteo.atlassian...
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Hi everyone, We're using Jira Forms for internal requests like project setups and other submissions. While we've recently discovered that text fields support regex validation during form filling, wh...
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Hi, I want to add a dowload link underneth the attachment field according to the value of a custom field. Lets say I have a select list custom filed. If the user chooses value A I want the google li...
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Hi, How can I see how much storage I have been used on jira? I saw many articles and instructions for this but they does not work anymore
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Hi there, Our current emailadress linked to our account is name@domain.atlassian.net. We would like to change it to name@domain.com. Is it possible to exclude the atlassian.net and use our o...
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Hello, We have setup the OpsGenieEU teams v2 integration and everything is working as expected but if I issues a post "@OPSGENIEEU list" I see alerts reported from other teams include my event...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, How to show the CSAT star ratings after the customer click on close icon in customer portal to get their feedback. Thanks
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Hi, Can you please let me know if we can rename the workflow status to camel case in Jira cloud. Eg : DISCOVERY → Discovery As I can see that is not possible. Please let me kn...
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Hi Atlassian Community! 👋 I’m exploring ways to enhance project reporting and client interaction visibility within our workflows. Recently, I came across Call Tracking Analytics solutions, which ca...
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I have set up a Service Management project with 3 connected email accounts. How do you determine which email channel the ticket was created from? Some solutions suggest to create a custom field an...
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Hello all, I am working on a support desk setup for a Learning team. They need to send out completion certificates as PDF when a ticket is completed. Is there a way to achieve this? The completion ce...
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Hi Community Leaders/Members, We are currently using the Opsgenie Standard plan where we get both SMS as well as voice (call)notification for alerts , is it mandatory to upgrade the plan to pr...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi all, I have a customer that wants to reduce the amount of emails they receive, an example would be the notifications when a ticket's status is changed. Is there a way to do this? When setting mys...
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I can't find a list of the portal customers. I keep seeing I need to go to Products > Jira service management > then customers. But when I get to Jira service management there's no Customers or...
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I have an automation rule set up to run every morning at 9:00 AM. It should be looking at a JQL query that I have set up and send out an email if there is a ticket created that matches the quer...
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Hi community! And happy Friday! Today I was working on expanding the Glossary for an organisation with some terminology used in the context of the Atlassian suite. And I realised so...
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Hi, we are implementing scheduled tasks. For this we create asset objects with e.g. a startDate, a frequency with a duration. An automation looks every day if there are tasks to create. ...
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