Community resources
Community resources
Jira Service Management
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...ser in Assets by email Action: Lookup objects Schema: Org Directory AQL: objectType = "Directory User" AND "Email address" = "{{email.toLowerCase}}" AND (Active = true OR Active IS E...
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Hi, currently in Data Manager when I use the Entra User Adaptor I get data for the following fields. id FirstName LastName FullName Email Location JobTitle UPN BusinessPhone Is there...
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Hi all, I have two asset object fields, called Field A and Field B. Let’s say I added the value “Jira” to Field A, and later changed it to “Confluence.” Now, I want to store the original value, "Ji...
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Please help me with this issue, it is urgent, I am writing you to confirm that the client has not setup recovery key, I am the admin and I am not able to get past the verify the domain part. This is ...
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Several years ago, my company was told by a Jira consultant to avoid the use of subtasks (and I don't remember all the reasons). I now work at a different company and we're thinking of using subtasks...
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Does Atlassian have PDFs available for the guides they have in their online documentation portal? Similar to how Microsoft has an option to download PDFs in their learn.microsoft portal. Ha...
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I have a requirement where i want to run a Github workflow and when it runs it will create a change request in JSM. Once that request is approved then Github workflow will resume and implement/deploy...
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Pessoal, boa tarde! Sou novo na utilização do Jira Service Management e, provavelmente, postarei uma série de questões sobre "configurações" deste produto. No momento, criei um novo projeto no JSM ...
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Hello! How are you? I have the Power BI Connector and created a database to share with a client from another organization. However, when they try to connect the link in Power BI and log in, they get...
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Team, I am planning to migrate assets from my cloud site to sandbox, but unfortunately schema is not getting imported, I have to create object and then attributes of specific type then I am able to i...
- Question
- jira-service-desk
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Hi, Since last time we upgraded our Jira Datacenter instance (Core and Jira Software to 9.12.25 and JSM to 15.12.25) some of our users can't paste a link to the comment field with display link inlin...
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...e need to be able to send them a blank form or a public link that allows them to securely submit the required information, without needing a Jira license. What is the recommended approach for t...
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Hello, We have started a second shift and are need to split the ticket assignment by issue created timestamp. The past solutions have been locked behind the Archived files. https://community....
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Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
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Hi, how can I add user to the JSM project so he would have an access only to one issue type on the project and the rest of issue types will be invisible to him (no access)
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Hi, I am currently trying to create a new request type. New requests should be assigned the status “Awaiting approval” and either user A or user B should be added as the approver. So far, I have on...
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I haven't found anything on this, so I think the only solution is to export/import. However, when I export using CSV and then import, none of the statuses or people are transferred, even though it's...
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Hi Team, I am trying to enforce a rule in Jira where a specific due date cannot be assigned to more than a set number of tickets (e.g., 10). Use Case Example: Ten tickets already have their due ...
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I deactivated all email requests in the project settings under Email to test whether this would only stop ticket submissions via email. This deactivated everything, including the sending of messages....
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In our office jira dashboard getting this prompt at top left no of days left ,upgrade. our office subscription in standard plan.please let me know what changes will take .
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Hello, I'm using "When a new issue is returned by a JQL query (V2)" as a trigger in some of my Power Automate flows. The trigger stopped working with the error message copied below: The requested ...
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I'd like to embed my service agent in a Slack channel to understand issues, generate answers using specific content from Jira cards from a specific board, and create new cards for the team when it's ...
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Hey, I have a solution in place that is attaching emails to tickets by downloading the email and attaching the file however as you can see from below it is saving them in a unreadable format that ...
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Hello, I was taking a class on using Atlassian and I was trying to create a new profile. The captcha kept saying I was failing, and I went through the loop several times, identifying bicycles, motorc...
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I have a JSM project where all internal requests related to issues come in, and then we create a respective linked issue in the project or the Scrum board where it goes. What I want is to be...
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Atlassian Community Events
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| 26 | |
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| 6m ago | ||
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| 38m ago | ||
| yesterday | ||
| August 28, 2025 10:24 PM PDT |