Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, I’m facing an issue in JSM and would appreciate some help. I created a JSM project and configured several queues. I then added a colleague to the project with what I believe are the sa...
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Hello, I am trying to troubleshoot the JSM Customer Notification - Request Resolved and it is not working. Through the Workflow settings, I have added a rule in the Transitions to set the Resol...
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We are planning to use the notification policy and maintanance policy to suppress our alerts. by using we can only suppress the email notifications but we have slack integration in the team which not...
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Hi, The Approval workflow is configured to pull approvers names from an Asset Attribute. This works absolutely fine and Approvers gets generated on creation of tickets. Now, we have a new requirem...
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Hi team, In Opsgenie, it’s possible to create integrations without being added to a team (and thus avoid receiving alerts). Is there a way to achieve the same in Jira Service Management (JSM)? Spec...
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I have a team that receives alerts for a certain situation and they would like to have them suppressed during a time period. Example is they use multiple monitoring tools so lets say they are using A...
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Looking for Guidance on Handling “No Longer Needed” Work Item Types Good morning everyone, Our team is reviewing how we manage work item types that are no longer needed in our current process. We wa...
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I tried all kind of things, even made my colleague an admin, but she cant see the queues like me in the same service space. Also in the space settings there is nothing about who can see queues. If I ...
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Jira Service Management license stuck after trial – business blocked, no downgrade to Free, no billi
We are in a very difficult situation and honestly quite desperate. We used 4 agents for two days during the Jira Service Management trial. Shortly after, we removed one agent and continued with only...
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I have integrated operations with slack so when an alert gets created for a particular team that sends a slack notification using the integration , So when a team is assigned in JSM project for that ...
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I recently enabled Assets on my Jira Cloud instance, but I am unable to create or view schemas. I keep receiving a generic error screen (attached). Troubleshooting that I have tried: Refresh...
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How can I give the requestor to edit ticket once transition to return to customer status? then once they resubmitted the ticket change the status to "resubmitted"?
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I get this error when enabling the widget. I checked the permission, and everything looks correct, but I still can't fix it. For clarity, there is no Browse Space and Create Wo...
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Hi, When I attempt to select a request type icon, I receive the error message: ‘Oops! Something went wrong, please try again.’ This issue occurs only in Production; the same action work...
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Hi Jira Service Management Community! At Team ‘25 Europe, we announced Jira Service Management is now an app in Service Collection. Over the next couple of months, you’ll see your Jira Service Mana...
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Hi all, I need some support, I am moving our Premium JSM to Standard. There are a couple of teams that use the SLACK to Jira CHAT feature. Will this ability be removed if I do so?
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Hi, for our customer port request type, I need to implement a cascading field setup where: Field A determines the options in Field B and Field B then determines the options in Field C What’s the...
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How can Bulk Connect Tickets be transferred from one asset to another within the same schema? Is there a method for migrating bulk tickets between assets? Currently, we are working to consolidate as...
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According to article https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-grafana/ There is supposed to be tab "Integrations" inside Operations => side bar More Acti...
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I run the following curl : curl --request GET \ --url 'https://xray.cloud.getxray.app/api/v2/export/cucumber?keys=T4S-2589' \ --header 'Accept: */*' \ --header 'Accept-Encoding: gzip, deflate, br...
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how to set like this Once we create a ticket and it gets routed to me and I work on the ticket and close it , then you should get an email about the ticket closure.
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Jira Service Management customer service portal should automatically show the assigned asset to the JSM customer.
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Hi! I have problem to automate on the "Story point estimate" field. The field is available as a default field in Jira Cloud for a Team-managed Software space, space estimation feature is activa...
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A few days ago, I submitted an app to the Atlassian marketplace to be reviewed and published. I got an email saying that the app was successfully submitted and under review but I am unable to view th...
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you create a ticket and it gets routed to me and I work on the ticket and close it , then you should
you create a ticket and it gets routed to me and I work on the ticket and close it , then you should get an email about the ticket closure.
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 8:40 AM PST |