Community resources
Community resources
Community resources
Jira Service Management
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Environment Identity Provider: Keycloak (SAML 2.0) Atlassian product: Jira Service Management (JSM) Domain verification: Enabled (verified domain) Provisioning method: JIT (Just-in-Time) via SAM...
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Hello, is there a way to remove the ‘Context fields’ SLA, Suggestions, Development, Automation from view for employees? How can this be achieved?
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Hello! We want to keep the same thread in Outlook when comments are added on a ticket. Now when the person that made the ticket adds a comment it's a thread and when an agent set a response it's ano...
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Hello dear community, I am currently trying to create an approver workflow for our Help Center. To explain: A customer creates a ticket, then it turns out that they need approval from their super...
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I can't locate the version 1.7.20 for encryption for jira in version history page of jira market place. Please advise. https://marketplace.atlassian.com/apps/1215791/encryption-for-jira/vers...
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I am trying to activate my jira but not able to proceed, i can get extension of 10 days to set payment method and get it activated, please help
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Hi Team, Deduplication is currently not working in our environment. Even when the same alert is triggered multiple times, it is creating separate tickets instead of merging them into a single incide...
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Are there any good alternatives to customize and support AI chat functionality for the JSM portal other than Refined? Overall, Refined is a solid site with lots of good features. However, they are es...
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Is it possible to also include the object types when export the objects in an Asset schema?
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Hi Team, I am currently trying to configure an automation rule to send an email when a form is submitted in the XXX Space. However, the email is not being triggered after the form submission. The a...
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Hey All, Super new to customizing Jira and looking for some assistance on create a better JSD for our users. Currently our setup is very basic, theres a summary and description and users can...
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Working on implementing Assets. I created a test schema based on Atlassian's ITSM template, performed a scan on one device (a Windows server), and imported into Assets. The Schema Tree displays the ...
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Currently using Jira Service Management on Prem (Datacenter) 10.3.5. We had a project that was converted from Business to Service. After that project was converted the Request Type was no longer...
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Olá pessoal, Gostaria de uma ajuda para fazer uma automação que copie o conteúdo do campo Organização para um campo personalizado assim que o Ticket é criado. Isso no Jira Ser...
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Hi all, We currently use Oomnitza as our main CMDB and have the connector into Jira that allows for some useful functionality. This works fine, but we want to look at importing all of our asse...
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Dear Community, I've a requirement in the JSM: When the Time of request (Change Associate Properties) As soon as we entered any name or email in the request form .. Can we have any fea...
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Hello, I’m looking for advice on how to report on a metric I’ve been asked to produce: “Tickets Resolved Monthly by Resolver Group, split by Incidents and Requests.” The stakeholder wants to see th...
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Here's the background - we have a user account set up in our organisation with an API Token associated to it. We've used this API token throughout our JSM (as well other apps) app, however we are now...
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I’m using Jira Service Management to run a customer portal based on forms and approval workflows. Until recently, everything worked normally — when a new user registered through the portal link and c...
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We are using Jira Cloud Software projects and recently noticed that the Linked Work Items view in the issue screen has changed. Previously, linked issues were displayed grouped by link type (for exa...
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I have JSM integration for alerts and tickets configured. When an alert with certain priority is acknowledged, a ticket is created in an unassigned state. I would like to get the ticket assigned to t...
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We are experiencing an access issue related to the Okta domain configuration. Our current access is associated with the Echostar domain. However, the Jira ticket is linked to a Dish domain (dish.okt...
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Hello, I'm looking to see if there's some method for Jira Assets to automatically grab updated files from a location, and import them. The best case for me would be to use a network folder t...
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We have this scenario: There are some portal group and request forms. I´d like to know If there is a way to create form with some fields. After create a ticket based on this form it will be ...
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I'm new here and I need more clarity of what actually going, the purpose and how I will benefit from this apps?
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