Community resources
Community resources
Community resources
Jira Service Management
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We have replaced one of our team members on support. The new individual has been added to the billing and it is confirmed that I can see that individual in the users that have access to Jira Service ...
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Repro steps: 1. User entered a JSM Ticket - the ticket template used a form. On the form there was a field for Due Date. It is the normal Due Date field. 2. The user input the due date ...
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We are migrating to JSM Ops and are looking to globally turn off alerts for P5s. If I create the following global alert policy, since it is only recieved during 12:00am - 12:00am would it never alert...
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I've used the following syntax ... none successfully: {{issue.customfield_XXXX.replace("\\@","thatGuy")}} {{issue.customfield_XXXX.replace("\@","thatGuy")}} {{issue.customfield_XXXX.replace("@...
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Customers can sort by Request Type, but our organization has many request types, and only a few are related to customers. We have created a custom field called "Customer Request Types" and want custo...
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Somewhat recently we've noticed that we are no longer getting text content in our email notifications (from Jira or Confluence). E.g. when someone comments on a ticket we used to get the actual comme...
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I've created a board for my service desk team. Some work items are filtered out intentionally, and we normally indicate in the "Name" of the board what's included/not included. I can name the boar...
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One of the team updated everybodies profile to include the company name in the organization field, having already checked that Should new requests automatically be shared with a customer's organizat...
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Hello. JSM has switched to the new UI for our support teams. I can enter full email addresses into the "Reporter" and "Requested Participant" fields correctly and successfully. That said, I'm als...
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Hello, I added the Service Project Report widget to my dashboard and set it up to display requests by type: https://www.loom.com/i/4439372a4cac46acbe5d907993b120c1 However, it is only displayi...
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I am writing an automation to look at the team field when an issue is created and set the affected service of the same name. In my testing the affected service is not being set but I am not receiving...
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I filtered two projects in the board filter and assigned the permission to manage sprints for these two projects to only one person. However, members with ordinary permissions can still create spri...
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Hey. I'm trying to put the date from an SLA breach time into a Date field. I've tried using .friendly, and trying to format it to a date, or using .shortdate but I just cant do it. Can anyone h...
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My company has an urgent requirement for Asset Management, and the Data Manager Open Beta looks to be just the thing. It meets a lot of requirements we'll have to invest energy into solutioning...
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Hi all, I want to access the Widget settings but I am stuck on the loading page. I have the following errors in the console. Do you have any idea what the problem is? Thanks Fail...
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Trying to create a 4 step approval process within Service Management. Is there a template that I can refer to? With Different approvers at each stage.
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Hello, i can not access the JSM portal, Trial has ended and credit card details have already been entered. Atlassian Guard is active, but i cant find a way to activate JSM.
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Hello, I have created a JSM Project (company-based) and am trying to add a Confluence knowledge base to it so that I could display some documents on my Portal. However, when I go to the `Knowledge b...
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Am I losing my mind? Just last week I documented a process internally for how to generate an invite to add an external, non-licensed, JSM customer (because I found that the menu option label had cha...
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Queues from my Service pROJECT suddently dissapeared. Can't find them
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https://xxxxxx.atlassian.net/jira
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Hello, please, I need help with the following situation: Scenario: Our customers can send support tickets via email at any time. We have an after-hours automation rule configured to route req...
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Hi, I’d like to follow up and check whether you’ve proceeded with the configuration of the new JSM portal. I’ve already signed in to the portal, but I haven’t received any updates since then. Look...
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Hi Jira Team, Having a hard time understanding what is going on here, a customer sent us a email (Attached image) however the Jira service management desk did not create the request.&n...
Atlassian Community Events
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