Community resources
Community resources
Community resources
Jira Service Management
-
As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Hi everyone, I have a requirement in Jira Service Desk (JSD) data center and would appreciate some guidance. We want to create a custom field called "Planned Sprint Date" in JSD and display it...
-
I am unable to create forms , it keeps asking for space admin access . My admin has confirmed i have it , but i am unable to still create any. Can you pls guide how can i get this permissio...
-
Hi everyone, I am currently configuring a pilot project for IT Asset Management in Jira Service Management for a company with around 1,000 employees and over 300 locations. To avoid starting from s...
-
Background We as an organizations increasingly rely on Jira Service Management Assets as our CMDB and source of truth for applications, infrastructure, integrations, and business services, documenta...
-
Hello everyone, We are using Atlassian Assets for the first time and are currently planning to move all our IT assets to Jira. We are struggling with the question of how best to structure our Asset...
-
Guten Tag Support-Team, seit dem 01.08.2026 funktionieren Automations, die Bezug auf einen Kommentar an den Kunden nehmen nicht mehr. Der Kommentar an den Kunden wird als "interner Kommentar" gewer...
-
Hello everyone, After the latest Assets Data Manager update, it seems that the behavior of the Dictionary Groups configuration has changed, and I'm not sure how to manage it now. Path: Assets → D...
-
Hello Atlassian Community, I would like to ask if the ticketing system is available to the Free subscription of the JIRA Service Management. Best Regards, Loui
-
I enabled the "Developer Escalation" feature and am noticing that the page itself can't be customized at all - like you can't change the columns displayed. Is there something I'm missing? ...
-
Hi! When I traffic creative in Mission Control, and then fill out the Ad Platforms Support Intake form, I click the submit button at the bottom, and it keep sending me to the screen attached, in the...
-
Playbook automations rules ran from the Playbook Actions submenu in the global automation menu does not register in the playbook execution logs. I feel like this should be a feature and I shouldn'...
-
when we created users in Microsoft Entra id ,automatically in jira that user status as not invited and moving the user to local directory in authentication policy and showing in audit log that Atlass...
-
Looking for advanced training on On-Prem JSM Datacenter.
-
Recently migrated JIRA Software and JIRA Service Management from 10.3 to 11.3.8 License key is active and showing active in jira admin UI portal. We now have lost functioanlity (ie. Mod...
-
Hi Is it possible to bring the user's email address into the Asset Schema What we would like to happen is when you select the Used By and select a user, we have a field for the Email or the Used By...
-
When we talk about employee lifecycle management, onboarding usually gets most of the attention. But offboarding is equally important. When an employee leaves an organization, there are several thi...
-
I can see that both Organizations and Organization is a JSM maintained field. Organizations appears to be the field that is used in the dropdwon picker on the JSM portal. Is Organization part of JS...
-
Hello, I created an automation where I want to automatically add request participants using a variable, REST API, and JSON. I found a problem: when I use the update operation to add a user to the re...
-
What if you could resolve IT issues before employees even noticed them? Imagine an employee starting their day without ever experiencing a slow laptop, an application crash, low disk space, or a ne...
-
Like many organizations (Atlassian included), we prefer to reopen tickets when a requester replies after closure in case they need further assistance. This is a better experience for both the respond...
-
I'm currently reviewing and updating our employee onboarding process in Jira Service Management. Our existing onboarding form has become somewhat unwieldy and requires regular modifications as our re...
-
What comes first? Can you have something in the backlog that doesn't have enough information to start or should that sit in shaping then go into the backlog when there is sufficient information to kn...
-
If you've spent any time in the ‘New to JSM’ threads here, you've seen the pattern: someone posts ‘migrating from [ServiceNow/Zendesk/Freshservice] to Jira Service Management, where do I start?’ and ...
-
We designed a request type that allows any employe to request group access on AD. However, we want the request to go to the approver first, and only after that should it proceed to the next stage for...
-
I have the problem seen here: https://support.atlassian.com/jira/kb/jira-service-management-not-rejecting-or-filtering-automatic-reply-emails-from-certain-users/ Where outlook will send a "on ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 5 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST | ||
| January 14, 2025 5:27 AM PST |