Community resources
Community resources
Community resources
Jira Service Management
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, we have a service space that, by default, is in spanish. We have mostly spanish customers, but we have some customers that we will support in english. We did set our portal in english and we enab...
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My approval section on "approvals" is missing, pls help
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I setup the following flow and webhook with various testing: setup flow with incoming webhook, simple log action. testing using Postman -> works. Setting up Webhook in Jira System co...
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Jira to ServiceNow Integration - How to Get Jira Space/Project Information in Worklog Events for Tim
Hi Team, I am working on an integration between Jira and ServiceNow to automatically create Time Cards in ServiceNow based on the hours logged in Jira. Current Setup Projects are initially...
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- cloud
- opsgenie-cloud
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There is a share with option in the drop down, when submitting a Jira ticket to send the ticket to your respective member company. If a member chooses this option, everyone in their company will get ...
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Problem: 2 sections -> When changing the “Work type,” this can be done without any issues in Project 1, and no further prompt appears after selecting the second work type. I want thi...
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From what I have seen online Atlassian have released ability to pull Form values, which replaces the old config of using {{issue.properties."proforma.forms.i1".state.answers}} it is now confi...
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I am trying to create a new intent and it populates with actions I am unable to delete. I can not delete any new actions I create either. I have tried all the workarounds without success.
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Hello, Does anyone know if its possible to alter the "Requests" dropdown's URL in the Help center? Or if you can include Jira Software tickets into the requests page and not just JSM tickets?
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We have several cloud software portals where we manage user access to products that do not allow SCIM provisioning to tie their access directly to their org account. We have an Assets schema for soft...
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Hey everyone. I have two schemas in Asset, one for Users and one for Teams. In the Teams schema there are objects with attributes that link back to the Users schema. Can you filter the teams someone ...
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Does Device42 add-on accept Atlassian service account tokens which uses the updated API call api.atlassian.com (not https://your-domain.atlassian.net )?
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Estou tentando acessar o Jira, porem fala que foi enviado uma solicitação para o usuarijo administrador, sendo que o meu usuário é o administrador, e quando vou no suporte fala que a url não fo...
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Hello, I have an asset type in my schema with custom field called "dependencies". This field is an object field and links to other items in the schema. It is not set to unique and cardinality ...
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...utomatically refresh on the portal form. Is this true?
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Hello, I noticed that on Jira Service Management Cloud, when a customer sends a richly formatted email (not from the portal), the ticket comes out degraded: inline images become "Preview unavailable...
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Rovo has disappeared from my Jira board. Is this a common thing across the platform?
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Good morning, I need some help regarding DMARC. I enabled this setting for my company via my DNS domain provider; however, after activating it, when my colleagues open a support ticket, the request...
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For context, we are using Jira native forms in Jira Service Management. One of our requirements is to allow users to revise their submitted requests, which is why we are using Forms (formerly ProForm...
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Hi Atlassian Team! My name is Jensine and I'm part of the HR Ops team. I created a new work type and my colleague created a new workflow. I'm trying to replace the work type and workflow in an...
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Is anyone able to give me some insight from their experience in making a new Request Type, but locking it down so that it is invisible to those who are assigned the 'Customer' role for the Project sp...
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We're using Jira Service Management with Outlook. When a user reacts to an email with an emoji (👍, ❤️, etc.), Jira creates a new comment and adds an attachment to the request. Is there a way to pre...
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The person that set up the free Jira account left. On Monday, I went in to use it and the whole paged changed where I can assign and look at what is pending. I didn't think he could remov...
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Hi Atlassian Support, Just checking if there is any update on the migration timeline? Our site still shows: "Starting July 20, 2026, all your services will move here" Today is already 22 July, but...
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Hi, I created a new JSM team-managed space, but can't figure out how to add sub-tasks. I added subtasks in the Jira settings (under work items -> work types -> work type schemes). Is this rest...
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