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Jira Service Management
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bonjour je suis administrateur du site mais je n'arrive pas a supprimer certains tickets! comment faire !!
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May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to...
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👋 Hi Community, We've been listening — and we know that not every status update is meant for the world. Sometimes you need to keep your customers, employees, or partners in the loop without publis...
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Hi, I have created a dashboard with more than 10 gadgets. I need to add one of them to another dashboard. Is it possible to copy a gadget from one dashboard to another?
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ユーザ権限について確認させてください。 現在、org-adminが組織管理者なのですが、その一段階下げたレベルの管理者を作成したいと考えております。org-adminほど強い権限ではなく、しかしながら組織設定はできる権限グループ（管理者権限）を作成したいと考えております。 上記を作成する方法についてご教示下さい。
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To Whom It May Concern, While trying to engage and use Jira Service Management, I am met with the below error - is there a set of common solutions to resolve this issue?
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Hello, a user accidentaly deleted a bunch of assets. The assets were recreated, but the issue were the assets were used are left with an empty field. Does anyone know a way to recover the informat...
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atlassian-operations Terraform provider doesn't work with service accounts — please add scoped-token
Hi Atlassian team — writing because we can't use the atlassian/atlassian-operations Terraform provider with a service account, and we'd really like to. Issue: Our team uses a service account to m...
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We have JSM premium and we would like to import Intune assets in JSM via Data Manager. There is an adapter available in the Data Manager Jobs section. Is there any guide or step by step...
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...e true. AI agents do not do that. What Changes at AI Speed At Team '26, Atlassian made Rovo Ops generally available as the out-of-the-box operations agent f...
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Hi, how can I create a Jira access? Thanks
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I have an external facing JSM Space that is required to have external 'customers' access, at the very least, communicate via email / create tickets via email. Ranges from incoming to former emp...
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For license auditing, we export a users report and check the "Last Accessed" date. Any accounts that haven't accessed a particular app they're licensed to are up for revocation of that license. Wit...
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En este ticket se visualiza el ticket padre (ITSM-36404) y su ticket hijos: ITSM-363646 ITSM-36292 ITSM-36296 ITSM-36312 ITSM- 36290 ITSM- 36303 Este campo (es padre de), quiero capturarl...
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Hi, I'm struggling to make an automation that reminds the assignee that there's a task due. There's a date & time field with the due date. My goal is for jsm to leave a comment 15 m...
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Migrating a JSM project from one Cloud site to another Cloud site We have two Atlassian Cloud sites:
We have two Atlassian Cloud sites — one that has a JSM (ITSM) project and another that has a Jira Software project. We want to move the JSM project into the Jira Software site so both projects live ...
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・環境 Jira Service Management（Cloud） REST API: POST /rest/servicedeskapi/request ・質問内容 JSMのREST APIを使用して、リクエスト起票時に複数の組織との共有設定を付与してチケットを作成したいです。 ポータルから人間が起票する場合は「組織と共有」で1つの組織を選択できますが、APIから起票する際に複数の...
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Hi everyone, I'm trying to integrate the Atlassian Remote MCP Server with a third-party MCP client and I'm looking for some clarification regarding official support and OAuth configuration. Accordi...
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I can export my customers to CSV from the Customers page, but I cannot find any way to import them back (or import new ones). When I go to: Service Project → Customers → Customers tab I don’t se...
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For my current automation I want to make sure that my current issue's second-to-last status was X. I have found that you can get the last status using the changelog: {{#changelog.status}}{{fromStr...
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Hello everyone! I’m setting up a space on JSM, and tickets will always be submitted via email. Is it possible to automatically extract data from the email that triggers the ticket creation and popul...
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Hi Team,is there any changes in jira ,all of sudden project work flow changed in org came to default
Hi Team,is there any changes in jira ,all of sudden project work flow changed in org came to default workflow,as checked no audit logs have worlflow changed any other
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We have run into a scenario where a few users who had Atlassian cloud accounts in order to use Jira but later changed to a different job within the company which does not require using Jira so we dea...
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Hi Team, We are planning on updating the first response time SLA on Medium priority tickets from 4h to 8h and the condition in the JIRA project only has the option to update the SLA hours and there ...
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Hi everyone, I need to delete unwanted attached file in some the tickets in Jira Service Management. As an agent I just can download this file. Is there a way to delete this? Thank you. Jader
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