Hi, I need to track alerts that are false positives. I'm thinking of creating a custom action that creates or configures an alert field that indicates whether it's a false positive or not....
One group does not escalate past the first oncall person. The Opsgenie closes.
Good day, I am trying to write a JQL to filter any issues created on the 10th April 2025 but its not returning anything, the JQL I am using is created = '2025-04-10' The created date...
Bom dia, meu funcionário, por engano excluiu alguns chamados que ainda estava pendente, gostaria de recuperados, tenho a numeração deles, é possível ?
Hi, Can you connect Azure Active Directory without Atlassian Guard? thanks, Laura
Bonjour , est ce que l'integration de GLPI avec opsgenie est faisable ? merci de communiquer la documentation et l'intégration à utilisé merci
Hi, I would like to have a default value for the summary field in particular Jira software project. I have a Jira form connected to the project and would like the summary field populated with default...
We have setup eMail notifications for comments on tickets. Issue is the eMail does not mention either or not the comment has been published as internal or Client facing. Is there a way to ensure e...
Hi everyone, good morning. Do you know of any way or app/plugin that can get information from a Slack channel and automatically update the correspondent ticket/issue directly on Jira?  ...
I have completed the reverse of this question previously, but for some reason this is escaping me. I have an object "People" - Within the object, I have a few attributes, Name, Date, City, Key I ha...
We have 2 mail servers as below. If I then email the support email to create a incident. The reporter does not align to the clients support email. So we don't know who logged the incident. The rep...
I'm setting up a Jira automation rule to send daily reminder emails for issues that are not done and have an assignee. The rule is using a scheduled trigger with this JQL: status !...
Is there a way for Jira Automation to kick in when a specific issue is cloned? Something like: When: Issue created If: issue clones XXX-1234 Then: do some thing
Hello Community, We have a challenge of product design changes occurring after the handoff from Design Team to Dev Team. Since my responsibility lies with Design, what status...
I tried to create a ticket in Assist from a slack message. It worked yesterday. I changed some config settings and now I'm getting an error message. It says we've notified the agents for this channel...
I am implementing a new software platform called Document360. Can I embed their widget into Jira? Use Case: Our Support Team uses Jira for customer support tickets and I want them to be able to brows...
Dear guys. I would to known how much is the cost for the the standard plan in Jira Proccess and Jira Service Managment. Because I would like to see the price in my administrator plan but I can`t see...
In actions -- log work, is the assignee, reporter, watchers, or participants notified when worked is logged? Thank you!
Hello all, i am in a bind. i made a workflow but the Closed state i created does not resolve the ticket. i have tried to search for the sollution but i cannot find it in a clear way to make it happe...
I created a schedule with two rotations - Primary and Back-up. There are only two on-call responders for this schedule which alternates every other two weeks. Currently, both primary and back-up on-...
I'm creating a workflow and I've added an approval step. When I ask the client to select the approver, no user appears in the field for them to select. So I'm trying to use an automation. But...
I am using the request language field. I use English (US) as default and as Arabic is not a supported language, I use English (UK) for our Arabic people. I have made in the English (UK) language tran...
I have a current Python code that makes API call to Opsgenie for alerting the user on an event occurance Is there a Python API for Compass or the JIRA service management ? Thanks
Hi, we are going to to update url. is there any problem occurs in Extensions for Jira Workflow plugin? Br
Hi Team, I am unable to install clockwork lite. It was just a trial period experimentation. I need to be able to revert back to clock work free
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