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When a user replies to a JIRA notification email, a new ticket is created. How to stop it

Chamira Lakmal
Chamira Lakmal October 5, 2021

When a user replies to a JIRA notification email, a new ticket is created. How to stop it

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Jack Brickey
Jack Brickey
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October 5, 2021

ensure that the user is replying to an email notification that includes the issuekey in the subject. they should not respond to original email that was sent to create the issue,

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Chamira Lakmal
Chamira Lakmal October 5, 2021

Yes, the Issue key include in the subjectline 

issuekey.png

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 5, 2021

I believe I see the culprit here. You will note that there are two issue keys in the subject. I suspect that JSM is not able to discern which issue should be commented.

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Chamira Lakmal
Chamira Lakmal October 5, 2021

ICT-308 is the based Issue.

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