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how to configure a user as a default watcher to all of jira tickets?

jian wang October 5, 2021

I am adding myself to jira ticket manually every time when the jira ticket is created. please advise how to configure my account as a default watcher to all of jira tickets, so that once jira tickets are created i will be the watchers automatically.

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Joseph Chung Yin
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October 5, 2021

@jian wang -

You have two options:

1) Customize your WF using the "Create Issue" transition by adding a custom post function to add your user account against the Watcher field.



2) If you have the full version of Automation for Jira add-on, then you should be able to create an automation rule to add your account against the Watcher field too.  This option, I have not tried before because we are currently evaluating the add-on. 

For both options (in our envs), you must have Jira Admin rights.  In our test env, we are allowing project admins to configure automation rules.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

jian wang October 6, 2021

thank you!!

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