Good day, I am trying to create automation rules between JIRA Service Management (HR Project ), JIRA Business Project Board (Business Project) and back to JIRA Service Management.
JIRA HR ITSM: HR Request
JIRA Project : Human Resource Project
1. An Employee accesses JIRA HR Service Mgt to request for employee ID replacement.
The request is then automatically routed to JIRA Business.
I have created the following rules to route JIRA HR SM Request to JIRA Business.
The automation rule above works perfectly and request are routed to JIRA Business Project.
2. Now since the request has been 'thrown' to JIRA Business project, I would like to add a rule that will auto-assign the ticket based on "Summary" of the ticket.
I have perform trial and error to JIRA Business automation , but I cannot seem to auto "assign" task. I only have the screen cap below (see screen cap).
As mentioned , what I am trying to establish is to auto-assign the ticket baed on the "Summary"
Eg: "Request for ID" will be auto assign to me, instead of assigning it manually.
Furtheremore, I would like to automatically have information about the ticket raised in JIRA SM in the following field (see screen cap below) shown in the task created in JIRA business project.
3. Lastly, what I am trying to establish is to auto update the initial raised ticket from JIRA SM once the following action has been completed (please see screen cap). Is there any way I can do this?
Once item 3 has been completed, the approver in the JIRA SM can close the ticket.
Apology for the tons of questions. Appreciate your time in reading my question.
Thanks and stay safe,
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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