Hi We are using Jira Service Management to answer support issues from our customers. But our customer could not receive our feedback from Jira Service Management. Does anyone know how to fix it?&nbs...
Hello, While trying to login for the first time the customer is unable to receive the registration email to access the helpdesk. The customer is allowed to access the service (is added in an custome...
Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to...
I have been trying to use O Auth 2.0 to Authenticate JIRA API, but somehow unable to Do that using Bearer Token. Below if the screenshot of the image
We have 3 different types of requests: 1.) Service Request 2.) Incident Request 3.) Problem Management Request My plan is to customize their own request number like these 1...
Hi, CONTEXT I have setup jira customer service management with a number of articles in English in the knowledge base > When English-speaking customers with a browser set to English access th...
One question about premium cloud and automations? How many automations per users is allowed? and arr there any tips for creating additions users for running automations in a more complex and automat...
Hello. Just starting out w/ Jira Service Management. Working through defining our request types and looking at using the Product Categorization and Operational Categorization fields. Going around in ...
I have updated the field value in the JMWE postfunction accidentally. This automatcally updates the Approver based on the custom field value and it takes the approvarr from a suitable group. Can any ...
...eceiving an email stating they are customers or having them login? I added that anyone (public) can create tickets but that did not work either. It all goes back go customer permissions.
...ollow-up on the public bug: JSDCLOUD-11346
If I scan a subnet with 100+ hosts how does the scanner pull that data? I am guessing it does not attempt to pull them all at once but does it run the pattern queries one at a time, two at a time? Do...
Hi, I have a uses case that I have turned around all sides and cannot get to the bottom of. Here goes: I have an Insight custom field called "Order" the value of which is selected by the user in ...
Hi folks - we’re excited to be partnering with Forrester Research on a new webinar later this month: Fighting Siloes in Enterprise Service Management. Enterprise Service Man...
Hi I would like an alert or list of tickets that have not had a reply to customer in the last 3 working days How can I do this via JQL or automation? Thanks Jerry
For the audit I need the following SOC1 report and bridge letter for JIRA: Jira-Service management SOC report with Bridge letters to match balance period Let know if you can provide.&nb...
...roject. How do other's set up something like this? I am looking for something like a "public" dashboard for our employees so they can see tickets, or even vote on them, etc.
The needful fields are marked as required on the request form; however, when a ticket is created using CREATE button in Jira these fields aren't mandatory. To have consistency while creating a ticket...
Hi all, I would like to have a field that is not compiled by the customer, but by the agent. Once the agent compiles it should be great to show it to the customer inside his portal (such as the "sta...
I'm using a custom form for a certain type of Service Request. I want an automation to read the value in that form field and use it to populate a field on the Service Request. I don't see any way t...
Is there a way to integrate Jira and Google Calendar? When a user creates a ticket, it automatically adds to my calendar.
Hello Community, I am unfortunately new to automation in Jira and am stuck. The automation I created is supposed to set a ticket to "open" when a comment is written and it is set to "Done"....
Hello, I am looking into asset tracking tools for my internship. one of the requirements is being able to see how much/ often a user uses a application/ software. I have read up a bit and I see th...
Hi All, I am using a Jira service management project in which there is a customer portal with 5 to 6 forms populated with required custom fields. One of the common custom fields is the single selec...
Hi. I'v made form for hiring people. The form is being filled by hiring manager and ticket is created. There is on the form one custom field which I need to be filled by someone form HR (hir...
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