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Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to customers in the customer portal.
From the documentation I can find there seems to be 2 ways to achieve this:
Maybe there is another way to prevent issues with certain issue types or request types from being visible to customers in the portal?
I have tried removing all the portal group settings from the request type "Admin" - but all that does is prevent the request type Admin from being selected when a customer creates an issue via the portal - it does not prevent existing issues of type Admin from being displayed in the portal.
Any help much appreciated!
As far as I understand the Organization drives the visibility as you wrote as well under 1.
If you need a customer field for your account managers to drive certain actions, you might want to consider to create a new custom field "customer" and use that for it. Of course you could use an automation to set the value of that field automatically based on the Organization field.