Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to customers in the customer portal.
From the documentation I can find there seems to be 2 ways to achieve this:
Maybe there is another way to prevent issues with certain issue types or request types from being visible to customers in the portal?
I have tried removing all the portal group settings from the request type "Admin" - but all that does is prevent the request type Admin from being selected when a customer creates an issue via the portal - it does not prevent existing issues of type Admin from being displayed in the portal.
Any help much appreciated!
Thanks.
As far as I understand the Organization drives the visibility as you wrote as well under 1.
If you need a customer field for your account managers to drive certain actions, you might want to consider to create a new custom field "customer" and use that for it. Of course you could use an automation to set the value of that field automatically based on the Organization field.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.