Hello Community,
I am unfortunately new to automation in Jira and am stuck.
The automation I created is supposed to set a ticket to "open" when a comment is written and it is set to "Done". Now I have the problem that when I set the ticket to "Done" and write the comment, it already sets the ticket to open.
However, I don't want the ticket to be reopened when I close it with my closing comment. My intention is that the ticket can be opened with a comment only after I have written the last comment to close the ticket.
I hope that you can understand my problem, sorry about my English.
*If process is commented
and
*Status is equal to ="done"
then
*workflow to status = "open"
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Hey @Mike Verstege ,
Could you maybe screenshot how you have your current automation set up? The more detail we have the easier we can troubleshoot the process :)
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