Hello, I have one email address that have to automatically receive email customer notification from every request created within the project. However, while setting up the rules for customer n...
Question 1: What is ${request.details} ? Is it all fields present on create screen? If so, Question 2: I have Insight Object/s fields on my create screen but none of them appear in the email no...
...ervice is openly provided by one or more teams to the members of your company. External Customers: Users who are outside of your company. Often a subset of the general public. Where your company p...
Team, I have been tasked up to generate a monthly report where in reporter is from specific email domain i.e. @XYZ.com.au and @XYZ.co.nz. Have tried applying following filter reporter in "*@x...
I have an integration setup which utilizes the API route /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer to add a user to one of my Projects. It accomplishes that fine, but it doe...
Is it possible to limit engineers from logging more than 1 hour for an individual issue? We need our engineer to log at least 8 hours in our Jira Service Management but we do not want an engineer to...
At this point I'm giving up hope on Insights, but I'm hitting yet another extremely basic problem - We have a sandbox Jira instance and a production Jira instance - both cloud. When working with an...
Hi, How to make a filter on JSM dashboard, that no one else can see..except the assigne ? i tried to make a filter. but, the other's still can see my task on dashboard. Best Regards, Adit...
Thanks for the help.
Hi, We use JIRA service management for our project customers. But some of our customers are based in China, these users cannot create tickets in our Portal. I checked others' questions, it causes C...
I've asked a couple times but no replies yet. Need help on this! I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the...
Is there any special point of URL field in description ? Does it connect service project to URL somehow ? Thank you for answer in advanced.
Hey folks, I have done some searching and am up to date with what I believe are the current offerings with respect to Outlook plugins. I have installed 2 of them, but there is a HUGE gap for me...
We have two Jira Service Management projects created for internal customers and external customers respectively. Can these projects be combined internally for tracking by Jira Service Management Agen...
We have two customer organizations created in Jira Service Management - one is for internal users (Internal Customers) and the another for external customers (Customers). We need to give Knowledge Ba...
Whenever I have to create or update the mapping and schema for an object type, the icons for existing object types get reset back to the out-of-the-box 3D Printer and I have to change them manually.&...
Hi, As part of the automation rule scheduled for the Jira Service Management project, when a Highest or High priority issue is created, I need to send an automated notification email to a DL. The li...
Olá, Quando crio um incidente no JIRA e incluo um serviço afetado, meus stakeholders do Opsgenie recebem uma notificação. É possível retifirar essa opção?
This workaround is meant to help JSM customers/users that have projects that already have ProForma activated but would like to use JSM Forms instead. For such scenario, I already have Pr...
Hi everybody. We are using Discovery for our network devices detection, we already import all of our object into a object schema that works, but theres a problem. We have 2 Insight Discov...
Hello everyone, I would like to know why a custom field does not update the list of users that should be displayed. We have a group called Approvers, but when we add a new user to that group, the f...
Why, when downloading the filter report, does it not download all the selected items, for example: first response, severity, impact, etc.? In the filter to get the reports you select: first response...
Hello, we have implemented a workflow with a Buisness Owner Approval. When the manager approve the issue, I can see in the history that the person have approved the issue, but the trans...
I have sent an invitation to a staff member wich has failed to arrive. Can you help?
Long ago, when I used Service Desk, there was functionality to add specific keywords to the subject of an email used to create an issue you could use to set the issue type and component. Fast forward...
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