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Can I read a custom form field from an automation?

Mary Mascari
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March 14, 2022

I'm using a custom form for a certain type of Service Request.

I want an automation to read the value in that form field and use it to populate a field on the Service Request.

I don't see any way to refer to the form field in the automation. Is that possible?

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Joseph Chung Yin
Community Champion
March 14, 2022

@Mary Mascari -

Hi Mary:

Are you referring to a custom field defined in Proforma Form?  If so, I don't believe it is available in Automation for Jira rule configuration.  However, if your Form field (in your Form configuration) is associated to an actual custom field in JSM project (i.e. the field is actually linked to a JSM system custom field), then it will be available for Automation for Jira rule configuration if it is exposed to your JSM project issue.

NOTE - Here are links that you can reference regarding to smart values usage -

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Mary Mascari
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 14, 2022

I guess it is a Proforma Form. I didn't realize that was the term for it.

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