Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to add Microsoft custom mail handler due to IP allowlist


When trying to add a Jira Service Management custom mail handler under Project Settings > Email Requests > Microsoft icon, the screen opens and closes instantly, like the example below:



When using the IP allowlist feature, there are some IPs related to the AWS infrastructure that are currently not allowed to communicate with Atlassian applications.


  1. Check if you’re using the IP allowlist feature

  2. If so, please contact Atlassian support to provide the IPs that need to be added to the IP allowlist

  3. Follow-up on the public bug: JSDCLOUD-11346



Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

484 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you