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Unable to add Microsoft custom mail handler due to IP allowlist
Problem
When trying to add a Jira Service Management custom mail handler under Project Settings > Email Requests > Microsoft icon, the screen opens and closes instantly, like the example below:
Cause
When using the IP allowlist feature, there are some IPs related to the AWS infrastructure that are currently not allowed to communicate with Atlassian applications.
Solution
-
Check if you’re using the IP allowlist feature
-
If so, please contact Atlassian support to provide the IPs that need to be added to the IP allowlist
- Follow-up on the public bug: JSDCLOUD-11346
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André Sinatora
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