When trying to add a Jira Service Management custom mail handler under Project Settings > Email Requests > Microsoft icon, the screen opens and closes instantly, like the example below:
When using the IP allowlist feature, there are some IPs related to the AWS infrastructure that are currently not allowed to communicate with Atlassian applications.
Check if you’re using the IP allowlist feature
If so, please contact Atlassian support to provide the IPs that need to be added to the IP allowlist
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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