Good Morning, I am hoping someone can help. I am creating a single long conditional form for multiple applications. We use conditional values to open up different sections of the form based on...
Hi, We are looking to update our workflows within Service Desk but do not want these to affect the previously closed tickets and cause them to be in an "Open" status again. We currently have two wo...
To add a field on a Request Type it also needs to be added to the Create screen of the linked issue type. This however is not always what I want. I have several "helper" fields that need to be set ...
We've been trying to test out the new Incident Management feature in our sandbox environment, but keep running into errors that pop up on tickets. We opened a ticket with Atlassian support and ...
i got a request to evaluate the effort to connect Jira ticket system with Omnitracker: goal is to create an asynchron interface between both systems from omnitracker point of view there are ton...
hi, i want to add custom field called "Site" on automation email for customer. is it possible to add it to automation email ? i try {{issue.[CustomField].Site}} but it doesn't work, Site : ....
Hello Atlassian, We need to change the "Resolution" field of all the incidents that we have closed. We can do it manually for each one, but we would like to do it automatically for all of them. It's...
Hi Guys I have a problem, when I am creating a Article Usage Report I see on the first page a report list where I have 2 columns "Problem solved with article" and "Article views from Portal" column....
Hi, i want to make a automation sent email. Dear [requester], The ticket you have been submitted has been resolved Dear ${issue.reporter.name}, The ticket you have been submitted has been resolv...
I would like to see the email address of the reporter without having to go into User Management. (Not being able to see user details on my Issue screens, or at least link to the user's page, is a poi...
I need to move the below highlighted “Linked Issues” field from bottom section to the top section where all other "visible fields" are displayed. If you have any idea please let me know. ...
i am using zabbix5.4 and jira service management4.17. i try to use zabbix's media-"jira service desk webhook" to create tickets in jsm. now i can create tickets and i can pass the values of Summary...
Hi there, Just trying to understand how we are going to work when we move to JSM. We have Support Engineering Teams in Sydney, Vancouver and LA. Obviously we will want tickets to route t...
We recently split our JIRA environment into two instances and delete the projects from the other other team. When looking up users, the data from the portal customers show up in our dropdowns. ...
Hello community, I would like to know how I can add a new form function to the notifications.
Does anyone know why the complete menu does not appear, in section 1 previously the section of queues and other options appeared and in section 2 we had the option to respond to the client, attached ...
My Jira Service Management 'Customer' section lists all users that are being synced from the LDAP to Jira. My question is how is the Customer list pulling all users from the LDAP and populating them ...
I have tied the user name field to a proforma field and tried to use {{issue.fields.user name}} to include the entry in an email automation but the field is not being included in the email (subject a...
Has anyone had success bringing over Apple assets that are stored in Kandji over to Insight for a central asset management solution?
Hi All, We recently created a new Request form for the customer portal and realized the data validation for the form fields are not working as expected. For example for a numeric field (like Batch I...
Guys, can I use Automation to change the value of a custom field that is fed from Insight Cloud to appear in another field that is fed from Insight now in Premium? this should be for already created ...
Ao selecionar o repórter do chamado, não aparece como opções de nomes para selecionar, fica somente com a opção de anônimo. Não estou conseguindo editar esse campo para editar.
Hi there, One of our agents has a problem where the issues they create are missing the request type and organizations. When they create an issue, there's no option the fields are missing fro...
Hi, Everyone! I hope you're well. I was curious as to how I may achieve the following functionality: Your advice is greatly appreciated! Use Case: Assigning 'Reporter' based on User Principa...
I need to create a ticket with an unregistered request, and I wanted to create it directly by email or at least add it to the existing ticket
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