Hi All,
We recently created a new Request form for the customer portal and realized the data validation for the form fields are not working as expected. For example for a numeric field (like Batch ID) we want to limit that to min- 5 and max - 9 digits. But it is not working as expected. Can you please advise? TIA.
Can you clarify what is not working? It's be great if you could provide:
This will help us investigate and help further!
Ste
Hi Stephen,
We created a custom Request form from scratch and attached it to a request type in the portal. Also added fields like user ID as Number and in the "Validation" field (right side panel) Minimum we entered 5 and Maximum 10. We thought it will enforce the users to enter numbers which is minimum 5 digits. for example when a user enters a number like 1234 it would not take it but if he enters 12345 or 123456 , it would accept it. That is not working.
Our goal here to create a numeric field which will enforce the users to enter a value which is between 5-10 digits. Please advise.
Thanks
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It's sort of possible with a number field.
It's not possible to set a min/max character limit, which is what you need - but you could set...
Alternatively, you can set character limits using a text field type, such as Short text - you could then...
The only limitation with the alternative is that if you're mapping to a Jira field, it has to be a text field. There is a workaround though...
Let us know which of these options works best for you!
Ste
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Let us know how it goes :)
Ste
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