Hi Community, We have an add on which has specific event triggers during the course of a ticket to send emails to configurable recipient list. Any suggestions on how to capture that email as ...
Boa noite a todos! Gostaria de saber com vocês se há alguma configuração para bloquear a distribuição de tickets automaticamente, sempre que o cliente abre um ticket, ele está distribui...
Hi everyone, We are using a different ticketing system and forwarding the tickets to our vendor who uses Jira Service Management. We just triage the ticket for our customers so its important that t...
I want to use the issue collector to provide a simple way for customers to create issues without signing into the service desk. I created a testuser (without assigning a license) and created an issu...
Due to an issue in the issue collector (that's another topic), the created issues are always assigned to the default author. I tried to change the author to the correct one, which seemed to work, bu...
I have a problem with issue visability with one of my customers. They have three employees that can view each others issue cases without any problems, but when one of our technicians create a case an...
I am trying to do set issue security based on a custom field. I have a custom field that is called Assignment Group. It is a custom field of type Group Picker from Jira. When an issue transits from T...
I have a problem where Due dates and Actual end dates don't appear in tickets created in Jira Service Management. It looks like this: Does anyone know how to resolve this?
hello. We are using the built-in Asset Management in Jira Service management, and we need to print labels with QR codes. But the interface only allows us to set lengths in inches (imperial measures)...
We have been running with a specific set of SLA's however, from 13th March 2022 we have entered into a new contract. So for any issues created prior to this date, we want them to remain on the old SL...
Hi, I want to create a rule that only applies to users without an organization. The only criteria I see is "User in an organization" and have to manually add them. Is it possible to apply to all use...
I want to send an email via script runner send custom email in the workflow, but I can not correctly read the value of a custom field group picker in an email body html where am I going wrong? &nbs...
I want to know if I purchase a datacenter licence for JSM or confluence and I have a clustred architecture in my datacenter ( I'll have to use JSM and confluence in more than one machine to have the ...
Can I change the default positions of issue types, specially sub-tasks? I have created some new sub-task issue types but by default it offers one specific but i'd like to rearrange their position and...
Our company is working on a project where we want that our customer can comment on particular card through our portal i.e. we want two way communication can be done between agents and customer,...
Hello. Trying to get component lead in automation using a 'send web request' action but getting a 404 response with this message: "The component with id 10002 does not exist" Have tried to follow t...
Hello support team I have agents A&B, to help handle the issues in my project. When a issue is created, I assign it to agent A team leader. Agent A team leader will assign to engineer in his te...
Is there any plugin available to integrate Jira Service Management with Looker; pls. suggest
Hi, which database table has the required ( 1 or 0 ) column for custom fields ? I checked the below tables, but they do not have this column that shows if a particular customfield is required o...
Como ampliar el limite de 30
I have an Equipment object schema with a Devices object type and an Employee object schema with a Person object type. The Person object type has an 'Allowed Devices' reference attribute th...
Good Morning. I would like to learn more about Jira Service Management as Admin. Are there any free courses available? What is the best way to learn it? Thank you for your time
This is the warning message that I receive: There was invalid HTML in the message body that has been removed. If you're posting a link, add the hyperlink using the editor.
Hi All, I just assigned few users in my org as Viewer role. They can get to service desk, login and all but cannot submit ticket. They get msg Couldn't send request. (Screen shot is atta...
We need to create multiple sub-task tickets, in same project, when a Bug ticket is created. Each sub-task will have a different summaries (part of it will be the summary of the Bug ticket), dif...
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