Hi, Everyone! I hope you're well. I was curious as to how I may achieve the following functionality: Your advice is greatly appreciated! Use Case: Assigning 'Reporter' based on User Principa...
I need to create a ticket with an unregistered request, and I wanted to create it directly by email or at least add it to the existing ticket
Hi there! Can anyone help me. I have some problem with adding web-item by using scriptrunner web fragment. So the case is: 1 - I need to add some <div> inside atl.jira.view.issu...
Hello, We are starting to use Service Management internally for our IT ticketing software and this is all under an "IT service management" project. We have been asked to extend the ticketing softwar...
I can't find the stakeholder field configuration anymore. I want to add the field to one of our projects screen, so we can use the "update stakeholder" function. Where can I activate this feat...
How to put date value in email automation (insight?) I cannot find information about it ( Data Center) In test mail it returns me {{Приложения и ПО.Срок действия}} but not value Inform...
Hello everyone, I would like to ask a question about charts from atlassian. I want to configure the time line of this chart. Default setting takes all the data from all times and what I want i...
Hello Team, We are trying to generate the reports using AWS Quicksite by creating the JiraCloud data sets in Quicksite, We are not able to see the JSM custom fields in Quicksite after c...
I am handling three different vendors in my process and they don't want to disclose their data with other vendor. So they were requested that do we have any that kind of controls which we can provide...
I am trying to load a js to the approval page of customer portal in jira service desk using a plugin.. I have added below web-resource in atlassian.xml: <web-resource key="my-resources" name="myP...
We should get clarify that, whether do we have control point like should not view the request by other client which is not pertaining to them. Please refer the below examples of issues in access leve...
Within my automation's 'Comment on Issue' compose box, I tried @{{issue.reporter.displayName}} in an attempt to address the comment to the reporter by name. The copy I received of the comment as p...
Hi all, When a customer replies per mail on a ticket, it includes this message. How do you deal with this? It feels like a burden to ask customers to ask to remove this everytime they r...
2022年3月16日(水)に開催された、Jira Service Managementの「自動化」機能をテーマにした、アトラシアン主催の無料Webセミナー『「自動化」でITサービス管理にスピードを ー Jira Service Managementで実現するハイベロシティIT』でいただいたご質問とそれに対する回答をご案内させていただきます。 本セミナーの内容については、こちらからアーカイブ...
Hi all, Currently, I have three projects which means three portals and they should be separated. Is there a way that customers from portal A don't see the other portals?
Hi community, We are implementing more and more the knowledge base in our communication with our customers. I cannot find what I'm looking for but I'm pretty sure what I ask is pretty standard, the...
Hi all, I added a custom mail called "support@<company>.com" However customers receive notifications from the mail "jira@<jirawebsite.atlassian.net>". Is it possible to chan...
In the past, tickets in JSM were automatically routed to the one managing the component. It seems like the automatic routing based on components doesn't work anymorew since 1 or 2 weeks. Anyone an id...
...ompany. External Customers - Users who are outside of your company. Often a subset of the general public. Where your company provides a service to external individuals/groups maybe known as clients o...
Hi Guys, I have a JSM request form with a custom field called Request Type & has multiple options, if the users select a specific option, a help text appears for field Request Type to redirect u...
Having a issue where users are creating issues on website by clicking the "Create" button , rather than creating issue through portal. This is causing issues because users are selecting Issue ...
I have a team that i would like to have added as an assignee to an issue or wrk order. Is this possible? Is there a way to have that team only see Issues that they are assigned to not everyones?
Hi Guys, We have a request type called Suggestion & we would like users to be able to submit it as an anonymous users, is there a way to do it somehow ? If yes, please help with the inform...
Hello, We would like to enable some of our non-agent users (jira-software-users for example) to execute certain transitions on issues that are in a service desk project. Is there any way to accompl...
Hello, I have created a Mail Handler for a specific service project and configured it such: Bulk: accept CC Assignee: true CC Watchers: true Create Users: true Notify U...
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