Hi all! I'm having a problem in my service desk project. The incidents are created with a specific priority value depending on the request type and a few days ago it stopped working. Jira is n...
Hello, We are facing a problem with the connection between proforma fields and jira fields. We are developping a hierarchical form, and we did it using conditionnal formatting (sections). ...
Why does Atlassian publish instructions that may not be available? https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ Why can't they say which version...
I not longer able to add an issue type sheme to my service management project. I also tried to create a new issue type sheme, but also without any success. When i create a new project, it wo...
Hi all, I trying to create a placeholder for my description field(text field). I already found that you can use scriptrunner to add an helptext or set the value of the field. But I'm trying to ...
My company is in Florence area
Hello I hope someone can help me here. We have JIRA version 8.13.1 in use. LDAP entries as far as we know all go to domain.com and not to explicit servers. However, if I turn off a domain control...
Hi all, we are looking into using Jira SM for ITSM with more automation. I there a way in Jira (maybe with Insight and automation) to perform user action in Azure AD? So "orchestration" or provisio...
Good morning community, I ask your help to generate a jql Filter since I have this as general project in ("IT Service Desk", "ER-Data Factory", HANA) AND (assignee in membersOf (ExtInc_Benefi...
For some organizations in our JSM, I need certain users to be able to view and comment on all tickets in that specific organization. How can I achieve this?
Hi, In Jira Service Desk, if a ticket is changed to "Submit to Development" as type "Error", if the field "Customer Request Type" is not also set to "Error", the end user submitting the issu...
Hi there, I'm trying to track my team's response time by building a custom report. I set a 2 month lookback window but am only seeing the previous week. Does anyone have experience man...
How can I add a custom field to an email notification (namely - the approver email). I would ideally like to include a snapshot of the request in the body of the email. I was hoping for something li...
Hi, I have created a bug issue type that has custom fields that are only used in this specific bug issue type. Now, I want to make these fields required before the issue is created. Wh...
As a customer I interfaced with another company using JSM. When I created a support ticket in their system then has a link at the top of the ticket that stated Send us data via wetransfer. This would...
Unfortunately no connection was possible. Review the errors below and rectify: SocketTimeoutException: connect timed out
Hi all, On sub-task creation a form is created displaying custom fields that are from the original issue creation screen? Is there a way to reset it so that sub-task entry is a short text entry fie...
Hi folks, I need a help on smartvalue date/time format. Currently I have this code: SLA: {{SLA.ongoingCycle.breachTime.jira.longDateTime}} and the output in this format: December 15, 2021 at 4...
Currently, we use WordPress for our user-facing knowledge base because we have some unique translation requirements that some plugins handle really well. We also have an internal knowledge base on Co...
I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...
I have a project ABC that I want to move to DEF. I also have another project GHI that I want to move to ABC after I moved ABC to DEF. As per the documentation, it is not possible to create a new proj...
Hi, in my portal I allow customers to create their own account. If a customer has created an account, it appears under "Channels & People"> "Customers". The account created by the customer c...
How to completely remove a label so that it cannot be selected in the future. we have two labels, that are similar to each other, this leads to errors in the work.
Hi What is the best practice for access to service management. We have c. 20-60 people who might need to view a service management ticket but about 10-20 people that actually respond to cust...
Hello Everyone, I would like to discuss the workflow that you follow on Change management in your Software Development process. Now that JSM is rapidly improving and more features are released in...
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