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1 answer
Hello @Sarah Hord,
Thank you for reaching out to the Atlassian Community!
Just for a better understanding of the issue, I would like to know if you are creating a custom report from the project itself or if it’s a custom report from an add-on.
On Jira Service Management reports, you can change the date range by clicking on “Show”:
If it’s not showing the expected results, then it’s necessary to confirm if the JQL added to the series will return results older than the previous weeks. You can try copying the JQL and filter by the series. For example:
Then, going to Filters > Advanced search it’s possible to use the JQL to search for the tickets:
Organizations in (xxxxx, "xxxxxxx", "xxxxx") AND "Time to first response" = breached()
Searching directly on the advanced search will help understand if there is something missing and affecting the results of the reports.
Feel free to share more details or even screenshots so we can test them here.
Kind regards,
Angélica
@Angélica Luz this is super helpful -- thanks again!
Do you know how to omit non-working days from the results?
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