Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Custom Report: Look back window

Hi there, 


I'm trying to track my team's response time by building a custom report. I set a 2 month lookback window but am only seeing the previous week. Does anyone have experience manipulating the specific issues to calculate weekly averages?



1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Dec 27, 2021

Hello @Sarah Hord,

Thank you for reaching out to the Atlassian Community!

Just for a better understanding of the issue, I would like to know if you are creating a custom report from the project itself or if it’s a custom report from an add-on.

On Jira Service Management reports, you can change the date range by clicking on “Show”:

Screen Shot 2021-12-27 at 17.50.05.png

If it’s not showing the expected results, then it’s necessary to confirm if the JQL added to the series will return results older than the previous weeks. You can try copying the JQL and filter by the series. For example:

Screen Shot 2021-12-27 at 18.02.08.png 

Then, going to Filters > Advanced search it’s possible to use the JQL to search for the tickets:

Organizations in (xxxxx, "xxxxxxx", "xxxxx") AND "Time to first response" = breached()

Searching directly on the advanced search will help understand if there is something missing and affecting the results of the reports.

Feel free to share more details or even screenshots so we can test them here.

Kind regards,

Hi Angélica! Thanks for your response. I'm creating a custom report from the project.

@Angélica Luz this is super helpful -- thanks again!

Do you know how to omit non-working days from the results?


Screen Shot 2022-01-26 at 11.46.01 AM.pngScreen Shot 2022-01-26 at 11.55.46 AM.png

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 26, 2022

Hi @Sarah Hord,

I’m glad I could help!

Regarding the working days on the reports, it’s not possible to remove the weekends. This is because the reports are based on JQL and currently, it’s not supported to filter specific days via JQL.

There are feature requests suggesting improvements for that:

Please, click on Vote for this issue and also watch it to receive updates from our product managers.

Kind regards,

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events