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Custom Report: Look back window

Hi there, 


I'm trying to track my team's response time by building a custom report. I set a 2 month lookback window but am only seeing the previous week. Does anyone have experience manipulating the specific issues to calculate weekly averages?



1 answer

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Hello @Sarah Hord,

Thank you for reaching out to the Atlassian Community!

Just for a better understanding of the issue, I would like to know if you are creating a custom report from the project itself or if it’s a custom report from an add-on.

On Jira Service Management reports, you can change the date range by clicking on “Show”:

Screen Shot 2021-12-27 at 17.50.05.png

If it’s not showing the expected results, then it’s necessary to confirm if the JQL added to the series will return results older than the previous weeks. You can try copying the JQL and filter by the series. For example:

Screen Shot 2021-12-27 at 18.02.08.png 

Then, going to Filters > Advanced search it’s possible to use the JQL to search for the tickets:

Organizations in (xxxxx, "xxxxxxx", "xxxxx") AND "Time to first response" = breached()

Searching directly on the advanced search will help understand if there is something missing and affecting the results of the reports.

Feel free to share more details or even screenshots so we can test them here.

Kind regards,

Hi Angélica! Thanks for your response. I'm creating a custom report from the project.

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