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LDAP Entry Problems

Henning Röhle
Henning Röhle
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December 21, 2021

Hello

I hope someone can help me here.

We have JIRA version 8.13.1 in use.

LDAP entries as far as we know all go to domain.com and not to explicit servers.

However, if I turn off a domain controller, JIRA response times become extremely slow. Is this problem known? Is there a solution approach? Turning off AD services on a domain controller results in the same effects.

We have 4 domain controllers in use.

Total domain pressure Windows Server 2008 R2

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Artur Moura
Artur Moura
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 23, 2021

Hi @Henning Röhle,

Thanks for your question!

Jira doesn't support connecting to multiple AD servers.

You may refer to this Redundant LDAP is Not Supported documentation, which explains the reason for this.

Regarding your question about the performance issue, it is expected, because Jira relies on the user's cache to check permissions, users, groups, and all related matters.

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