Hi all! I'm having a problem in my service desk project.
The incidents are created with a specific priority value depending on the request type and a few days ago it stopped working. Jira is not assigning the priority value, it only shows the default value.
But it is assigning other values that I have defined in the request types, the problem seems to be with priority.
What could I be doing wrong? Has something changed?
Any help would be appreciated. Thanks!
Hi @Romina Di Girolamo , I am guessing that there is an Automation rule in place for setting the priority based upon the Request type. Can you check the Automation section under project settings? Assuming this is the case please check the logs for recent failures to assess what may be going wrong.
Hi @Jack Brickey , no, there is no automation rule for this, I'm using this option inside the request type configuration where you can add hidden fields and set a default value for each request type.
It's working correctly from the beginning, that's why it called my attention
Ah yes! I forgot about that as I rarely use it and have not attempted for Priority. When I have a few minutes I’ll give that a try. It is odd that it was working and then stopped. I assume that what is happening is that the priority is set to the system default? Do you know if by chance the workflow has changed recently?
And yes, the priority set is the default.
I tried removing the default priority and it always assigned the intermediate one, I changed the default for another one and it assigns that one.
I honestly don't know if it's a configuration error since I've been using it this way for a long time and there were no recent changes.
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