What is the best practice for access to service management. We have c. 20-60 people who might need to view a service management ticket but about 10-20 people that actually respond to customers directly
Some options I am considering
1. Give everyone agent access
2. Give people r/o access
Here is the pricing calculator which is per tier.
You would have to pay the 16-25 tier price for 20 agents. Then whatever the tier is for 60 users in jira core/sofware which you would also have to include both read only and agent users.
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