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Recent updates to Jira not displaying correctly in Safari browser
This is for the atlassian team - This morning (10/09/26) I can no longer load Jira in Safari on MacOS correctly. The whole page is messed up. The jira icon is showing up on the entire screen as 100% width and height to match that, and the rest of the page is on overlayed of top of the icon on a quarter left of the screen…
Connecting to a shared mailbox from JSM Cloud
A collegue of mine is trying to connect JSM Cloud to a shared mailbox situating in Exchange Online. He wants to connect using IMAP4 and username/password. As general practice, a shared mailbox is disabled for logging on to. It's common practice to use an app registation and permissions to read the mailbox (using IMAP4 or…
How to Make a Text Field Mandatory Only When a Dropdown Value Is “Yes” in JSM Cloud?
Hi everyone, We are using Jira Service Management Premium Cloud and have an existing Change Request request type on the customer portal. We have created Jira custom fields and added them to the relevant screens. We need to implement conditional field visibility and validation directly on the customer portal. Requirement We…
Sync to Custom Fields" writes nothing and the workflow validator doesn't block Done (Jira Cloud, com
Hi everyone. I am trying to block the transition to "Done" in cases where the checklist is not 100% complete. We use the Checklists for Jira | Pro by HeroCoders app. - In the app settings, **"Sync checklists to Custom Fields" is ON**, sync shows 100%, and "Allow multiple checklists per work item" is ON. However, Jira still…
BigPicture not loading since Oct 7 - "Sorry, we couldn't load" (Jira Cloud)
Hello everyone, Since yesterday afternoon (Oct 7, 2026), BigPicture no longer loads on our Jira Cloud site. We get "Sorry, we couldn't load" with an error ID, and even the app settings are inaccessible. Several users are affected. Build shown on the error screen: BigPicture 8.75.1.0 (released 2026-10-06). Licenses are…
Notifications: Please stop telling me what I've done.
Hello, Is there a way to stop Jira notifying me of updates I've just made? Scenario: I leave a comment on a work item Notification Bell: 1️⃣ Check notification: You've commented on a work item Cheers mate! I know there used to be a way to turn off self notifications but that seems to be a thing of the past. I can turn it…
Jira Automation: Reporter is not getting updated after setting Assignee
Hi Atlassian Community, I have created a Jira Automation rule where I want to update the Reporter based on the Assignee of an issue. My automation flow is approximately: Trigger: Issue Created Check for errors / conditions Check the Assignee using an "Issue fields condition" Create/perform the required work item/action and…
Can Jira make warning pop ups when a work item due date is after its parent due date?
I have an automation where work items inherit due date from parent work items when the parent work item due date is changed. How can I alert the user if they set a work item due date thats is later than parent work item's due date?
I am unable to find jira in my admin account
System fields // configuring system field's description
As I’m trying to put what I’m learning into practice, I’ve realized that this information doesn’t seem to be accurate. For example, when it comes to the Assignee field, I can’t configure a description for it.

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