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Placeholder for description field with scriptrunner for Jira datacenter

Hi all,

I trying to create a placeholder for my description field(text field). I already found that you can use scriptrunner to add an helptext or set the value of the field.

But I'm trying to add a placeholder(greyed out text in the field). In the past I used a Javascript script for this, but the new Jira version 8.11 won't support inline editing when you are using a javascript script for the placeholder.

Does somebody have a solution?

1 answer

@Siemen Roevens -

Hi Siemen:

Welcome to the community.  In JSM, you can add custom help-text for the fields when you setup your request type form.


If your help-text needs to be formatted as a multi-line of text, the you can use the "\\" characters to create the multi-lines of text display... Example - "Option 1 \\ Option 2 \\ Option 3", this is what you will see in the request form for the specific field


Hope this is what you are asking for.  This will be the simplest way to implement help-text.  Otherwise, you can also modify each JSM project's field configuration scheme to implement the help-text.

Lastly, if you are trying to add template text in the Description field, then you can use ScriptRunner for Jira (DC/Server env only) "Behavior" component to configure the template.  The only drawback of this solution, it is that user can override/delete the template text if they choose too.

Best, Joseph

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hi Joseph,

First of all thank you for your reply. 

What you say is indeed a way to solve my problem, but I was hoping to use a placeholder instead of a help text.

By placeholder I mean the following:


But I don't think this is possible.


@Siemen Roevens -

You are correct.  Setting field to use a template value doesn't give you the control to set it as READ ONLY (so user cannot override the value).  The template value will be populated when the issue is created.  

Just want to confirm that you want the "Input Label" field to show no value in your request form?

Best, Joseph

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