As a customer I interfaced with another company using JSM. When I created a support ticket in their system then has a link at the top of the ticket that stated Send us data via wetransfer. This would allow them to receive the data and it would auto populate the wetransfer link with the support ticket number and add that link to the ticket.
I have not been able to find any documentation on setting this up. We would like to set it up for our own support system. If anyone has any information on setting this up it would be greatly appreciated.
I would recommend making use of workflows for this:
From here, it would go something like this:
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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