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Auto set of "Customer Request Type"

Bruce Wiener
Bruce Wiener Dec 20, 2021

Hi,

 

In Jira Service Desk, if a ticket is changed to "Submit to Development" as type "Error", if the field "Customer Request Type" is not also set to "Error", the end user submitting the issue will not be able to see all details of the ticket.  Is there a method to automatically set the field for "Customer Request Type" equal to the issue type?

Best Regards,

Bruce

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Mark Segall
Mark Segall
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Dec 20, 2021

Hi Bruce,

Welcome to the community.  Yes, you can use automation to automatically set the request type upon creation.  

Set Request Type.png

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