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I would like to discuss the workflow that you follow on Change management in your Software Development process.
Now that JSM is rapidly improving and more features are released in recent days, integrations with Code Development Platform (Bitbucket, GitHub), Opsgenie makes tracking of any Service impacted on Change developed during the process easier.
Let's start with how change management is followed and the way the development activity is tracked on issues related to change management in Jira.