Hey , I want to automate user creation on jira Explanation: When a customer raise a request on servicenow to become a jira user, then the system admin of jira , gets a mail to add the custom...
Hi all, I'm using a custom insight object on Jira issues. Insight object's attribute "Name" has the same value as a "Description" field on the issue. I want to make a filter that will show only Insi...
Hello, everyone, we use JIRA SERVICE DESK as a ticket system for our customers. We have concluded a support contract with our customers. There are different support contracts for e.g. 0, 10, 16 and ...
Hi Use case: When a client responds to a closed issue, create a new linked issue with the last comment as a description, and the reporter set to either the comment author or the original issue rep...
Al abrir un Tiquet o sub-tarea los usuarios copian el cuerpo de sus correos, pero las imagenes JPG tipicas del logo de empresa en las firmas, se ubican en adjuntos. Por favor, se puede desha...
Morning Everyone, I'm setting up multiple forms form Jira Service MAnagement I only seem to have the option to show all the components created, and I just want to use a select few for each ...
Is it possible to set up a JSM portal where users can view requests created by internal staff, but not create new requests themselves? The idea behind this is that each customer has their own portal...
Hi everyone I wonder if I can turn on notification as a default in a service desk? So that my customer can get an update through an email without having to turn on notifications in every issue. &nbs...
What are the steps we can follow. As i have seen the documentation burt some doubts.ANyone can help to solve this.
I am a admin for specific project. I want to notify me if there is a ticket that was still unassigned for about 24hours. How can i apply this on automation
Hi there, Some of our request types can be consolidated down to combine two or three into one as long as we can control field visibility based on an option selected from a drop down list. What is t...
We have been using Jira for a couple of months now for software development management. We have been using ManageEngine ServiceDesk for request management (external customer and internal employee). W...
Hello I would like to have statistics in the dashboard (or elsewhere) in order to extract data for the reports, concerning how long on average that the tickets are in a status in order to have stati...
Where do i go to figure out how to just set this up for our agents and how employees submit tickets? Don't i need to set up a basic structure?
Hi what is the best way for an automation to remind my team for tickets that came in but were not picked up/responded to (commented and/or assigned) after two hours. I have this JQL as a base: (...
I know there is a global permission for JSM that allows me to configure all agents to have permission to manage organizations. I don't want to enable this. I would like to allow one particular...
How do I restrict access for customers to see only their own project, not all projects?
I am trying to think of a "Best way" to setup my SLA's for problem tickets. The issue I am having is that I now have agents that are not just in one location (timezone) Initially our SLA's were Cri...
We are implementing a "submit ticket" system in our application. We are looking at using the issue collector widget to allow end users to create tickets, but if there is a better way to accomplish wh...
Hi, Just looking for some assistance on JSM, we're setting up gating with Jenkins https://support.atlassian.com/jira-service-management-cloud/docs/use-deployment-gating-with-jenkins/ We have the g...
Hello - We are currently using a form for End Of Shift turnover information - Looking for a way to post this form automatically to confluence or even have it show up in a teams feed. OR ...
Hi, We have set up that our Jira users can create a Jira ticket via Outlook. They had to create a contact group in Outlook and can send the desired emails to Jira manually. So that the correct board...
Hello, We have a situation where we need your help to resolve it. We created the TG-SEC Support project. When we send a ticket to support@tgsec.ba, we receive an automatic response that the ticket ha...
Hi, I am assignee for a few jiras. but I am not able to see or change the 'Due Date' in the edit screen of my Jira. I am able to see it in the 'view' screen. Help please. Thanks Arvind
Is it possible to change how this works? If a request comes in with title "Organization". and then Organization 2 comes in, it will find that as similar. But if a new request comes...
User | Count |
---|---|
25 | |
22 | |
16 | |
13 | |
9 | |
8 |
Subject | Author | Posted |
---|---|---|
an hour ago | ||
3 hours ago | ||
4 hours ago | ||
4 hours ago | ||
5 hours ago |