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Is it possible to turn on notification as a default for all issue in service desk?

Hi everyone I wonder if I can turn on notification as a default in a service desk? So that my customer can get an update through an email without having to turn on notifications in every issue.

 

thanks in advance!

เปิด Noti.png

1 answer

0 votes
Mark Segall Community Leader Apr 27, 2022

Hi @Thibdee Ngamsorn and welcome to the community!

You can set the customer notification settings here:

YOURINSTANCE.atlassian.net/jira/servicedesk/projects/PROJECTKEY/settings/customer-notifications

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