We are implementing a "submit ticket" system in our application. We are looking at using the issue collector widget to allow end users to create tickets, but if there is a better way to accomplish what I'm describing below, we are definitely open to suggestion.
What we'd like to do is have a few custom fields in the template to automatically collect certain information about the user's environment. We have figured out how to populate the fields, but we also need to make them "read-only" for the end user. Is this possible with the issue collector? If not, what is another approach we can take?
Hi @Jessica Ordoyne welcome to the Atlassian Community!
When configuring the Template of the 'Issue Collector Form', you can set a default value but it won't be added to the form as the default value is already set and cannot be changed by the customer.
The following custom field types can be used: Date Time, Radio Buttons, Multi-Checkbox, Multi-Select, Number, Select List, URL field, Version Picker, Cascading Select, Project Picker, Single Version Picker, Text Field, Free Text Field
Other fields cannot be displayed to anonymous users.
Hi Dave, thanks for the response and the welcome!
I appreciate the info, but that's not quite what we're trying to accomplish. We don't want the fields to get populated until the user starts to create the ticket. These values will be different for each ticket created. We want our application to populate the fields and then display them to the user, without the user being able to change them.
Here's our intended workflow if this helps clarify:
Is this flow possible in JSM?
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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