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we use JIRA SERVICE DESK as a ticket system for our customers. We have concluded a support contract with our customers. There are different support contracts for e.g. 0, 10, 16 and 24 hour support.
As an an example:
A customer has paid a 10-hour support contract for €2,500.00. Now I would like to deposit the 10 agreed hours. We track our processing times with Tempo. Now the hours worked by us should be counted down from the 10 hours.
Which add-on or plug-in can we use in the cloud to store these agreed times and this tool then automatically pulls the times from Tempo and calculates them down.
With 80% paid service, a reminder would be great so that we can inform the customer that only 20% of the agreed support is left.