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The automatic ticket response comes from another mail account

Hello, We have a situation where we need your help to resolve it. We created the TG-SEC Support project. When we send a ticket to, we receive an automatic response that the ticket has been received at the email address How to set the answer to come from the e-mail address to which the ticket is open? Is there a problem with Jira settings or is it possible that there is a problem or some formwarder on the mail server? Thanks for your reply.

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Jack Brickey Community Leader Apr 26, 2022

Hi @TG-SEC Support ,

If you haven't already, please review this article - Configure jira cloud to send emails on behalf of your domain 

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