I created my own plan and for filter I like to add some custom field. Since I am Admin, I can see the Custom fields that I need for Plan, but I just don't know how to add that Custom field to my plan...
...o confirm it. I can't figure out how to do that without adding these other people as agents. They're already Jira Work Management users, I just want them to be able to comment publicly so that we c...
Hello, good morning atlassian community, right now I am facing an update of jira service management which is in version 3.16.0 and jira core in 7.13.0 and has the following plugins: -Adaptavist scr...
Hi! I set up a time to response SLA for different priorities: However, for example for priority "Critica" which is established with a 12h time goal, shows as "within 96h" in the...
Hi everyone! Are you interested in helping Atlassian University improve their content by beta testing their newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our ne...
This is a fresh Jira Service Management cloud instance, no changes except for the domain, outbound email settings, etc. When I go to all insidents and click "Create", I am getting "Something's gone ...
One agent in my service desk project stopped receiving email notifications over a month ago. Before they stopped it was working fine for him for several months. This is the only agent that has this i...
If you click on any Service Type project settings, by default if opens the Request Types section which is related to Jira Service Management. It displays the icons con the left as blurs and disables ...
We have auto generated email when ticket is resolved sending to customer, where they can click on stars to rate the service , but now the URL just display a blank page, nothing happens. Here co...
Hello, I need to remove a users ability to delete tickets. Is there a way to block that in Jira Service Management?
If I delete a jira or jira service management issue, can I restore it? If possible, please tell me how to restore. In addition, it is the case of the cloud version.
We are looking to implement change management workflow in Jira Project but I only see this option in Jira Service. Any insight on how to implement in Jira Project?
I'm trying to add a customized field into Create issue layout, but there is no Configure option in the upper right corner. There is just Show fields option. It's a Software project.
Hi All I need to create an Alert which should Run when the budget or quota of Work Log is about to be reached a specific limit i.e. 80 hours. Thanks in Advance Regards Shahzad
Dear community, How we can configure customize email notification to Jira agents? Regards, Waqar
Dear community, we have configured some workflows in our environment. Customers raise a service request and SR will be assign to an Agent, Agent will check all the pre-requisites and if every...
I have used Insights and built it out a few ways. I have never been able to create a discovery for Saas systems used to gain for license requests. Wanted to know if any one here has used the...
How can i create a Queue for if Customer click on "Canceled request" or "Resolved this issue" via Customer Portal? How do I identify a Cancel/Resolve/Escalate from the Customer, using the Cu...
I setup a simple automation to run when a ticket is created by a specific user. I noticed in the audit log that the config change was logged but this rule has never run. I am the "Actor" of this rule...
We had a JIRA Service Management 8.14 and I recently updated to 8.22. Once the update completed I was able to log in and view all requests submitted and form and SA standpoint is was fine, but it see...
I think I have permissions set properly to create issues, browse projects, add comments, etc. but my portal user cannot see any dropdowns on my portal form. These are not user-picker fiel...
Hi - I can't seem to find how to edit what our customers see as a offline message during and after hours. Can anyone point me to that? Thanks! Sarah
Tempo is not working it says Oops, looks like you found a dead link My URL to tempo is YOURBASEURL/plugins/servlet/ac/io.tempo.jira/tempo-app#!/my-work
Hi, We have had portal forms used here for last 6 months and didn't see this issue. A specific field is not visible ( only label is visible) on Initial load of the screen. Since its mandatory field...
Hi all! I'm wondering if it's possible to store data in Jira. I want to store the amount of "holidays" per agent. I know Jira is not really made for this and the database is not accessible through c...
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