Is it possible to set up a JSM portal where users can view requests created by internal staff, but not create new requests themselves?
The idea behind this is that each customer has their own portal where they raise requests. Some of these requests (at the discretion of internal staff) then need to be shared with multiple other customers. The thought behind this was an automation rule which internal staff can trigger which copies the issue from the customer project into the group project, meaning it can then be viewed by multiple customers.
We wouldn't want customers raising requests directly into this portal, as they should raise requests through their own portal.
Ideally (and this might conflict with the above), we would like all customers to be able to comment on requests raised in this shared portal, just not create or edit existing issues.
Any thoughts or ideas as to how we can achieve this?
Hi @Andrew Marshall ,
I would say it is possible, however it requires configuration and maybe an app.
For JSM, anyone who is a customer enabled on the project will be able to create an issues therefore you should restrict that one using an app and via the workflow.
As the customer is not the creator, created issues won't be displayed on the customer portal however if the ticket is shared, customers will be able to access them (if security restrictions are applied accordingly) and adding comments too
And I believe that should answer your query
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