what is the best way for an automation to remind my team for tickets that came in but were not picked up/responded to (commented and/or assigned) after two hours.
I have this JQL as a base:
(project = "myproject" and ( status = "Waiting for support") and NOT updated <= 2h)
another thing, I have tried to use the Time to first response as SLA but seem limited in the query.
I want my team to answer the tickets (the first response) under 2 hours .
any other ideas?
It allows sending reminders to your team in the comments of the tickets. You can set in Goals when the reminders should be sent. I’ll add a screenshot of how to do this:
This add-on was created by my SaaSJet team, so if you have any questions, I’m ready to help you.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event