I want to automate user creation on jira
When a customer raise a request on servicenow to become a jira user, then the system admin of jira , gets a mail to add the customer manually to jira
So is there anyway i can automatically add user to jira , whenever mail is triggered.
You might consider enabling public sign up for your customers
If not maybe setting up an incoming handler could be an option (it can also be configured to create new users based on the sender's email address). You can guide customers after creating the request in ServiceNow (or auto send them en email after approval) to send a request to specific mail and this would trigger creation without asking admin to do it manually.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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