I need to add multiple of the same asset into Jira. When adding a new object, there is a checkbox to "create another". However, when I check that I need to fill in all the fields again. Ideally I wou...
I'm currently trying to take an alert from another system (in this case GCP) and have it create an incident for me. A threshold is reached an alert is triggered and said alert should create an...
Hi, I am trying to adjust my filters to show only my assigned tickets which are not resolved or closed yet. How do I write a JQL query for this requirement?
Hello, I'm trying to create a default reporter field within a JIRA service management form that I created. I can't find where to find it. Is this something that exists now or is that an upcoming fea...
How can I see if a release moved out in Jira Align. For example; if the GA data was x and the GA date moved to Y, is there a way to view that in some report in Jira Align? Also is there a...
I've been vacuuming google looking for some relevant and credible documentation for the jsm Asset REST api. Every single site I visit has different url's, procedures and alleged solutions. Where is b...
Is it possible for me to add a request type to the field list when someone creates an issue through Jira Cloud app in MS Teams?
I am new to Jira Assets so I am doing all this conversion from our existing app to Jira using the documentation. The import process doesn't appear readily available. I have ~2500 servers of va...
I am a complete newbie whose work is now managed in JIRA tickets (which are "issues", I think.). I tried to used the Search widget from the screen of the project's Kanban board. Since I ...
I've been using JSM forms (ProForma) to make my request forms easier for everyone. Typically I create Jira custom fields for each ProForma field to link the two and capture the data in a manageable w...
Is it possible to create another queue group seperate from the Team Priorities and Other that we can re-name. We are wanting to group issues by Sub-Systems and other possible systems as well. Would p...
I am looking at implementing Time Tracking in our organization. To do so I want to create specific tickets that people can add specific details, like a ticket soley for Time Off, another for Meetings...
Is there a way to move objects to an Object Type in Assets? For example, I have an Object Schema that I have several Objects Types, each object type has a hundred or so objects i...
Team, I would like to have a separate key for service request and incident? For example: SR Service Request and IN Incident. Please advise how can i do that? Ankit ...
Hello, I am trying to enable deep clone but the target project is not available. I get the error: "We only show target projects for which you have the "Create issue" permission, and that are ...
I inherited a fully functional Jira Software project with lots of issue types and automations created that Management would like to migrate to Jira Service Management (since as is we're needing to pr...
Hello, I need to periodically export the content of a filter to excel format and have it sent by mail. I have tried the subscription option but the information format does not work for us, it must ...
Trying to find documentation has been tough. But we have been experiencing issues revolved around this configuration menu. What are the differences? Why is it when you set a field in issue view and s...
Hi, I am using the field User Picker (multiple users) to pull a set of users from active directory, however, it appears certain users are not appearing. Even when typing in the users full ...
Hello I would like to clarify that my request is for my main Atlassian account used for my work. The account currently used is for help support only. To log in to the service, I use the Microsoft l...
Hi, I have set up an automation for sending a web request (with the web request action) to a jira data center system. While the service desk is public and accessible via SOAP/Postman....I g...
Hi, Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of t...
In the Jira service management portal, I have a custom field and based on the selection of this custom field, I wish to display the choices related to the previous selection in another custom field. ...
Hello, I want to create reports, based on the tracked time within JIRA Service Management. Eg. How many issues have no tracked time, how many issues have more tracked time than estimates, how much ...
Hi! On Customer Portal we have checkbox "Notify Me" I need a way to remove this checkbox for another user. For example, by automation. Any ideas?
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