How to add Request Type to UI field display for MS Teams App: Jira Cloud

[Aileen]

Is it possible for me to add a request type to the field list when someone creates an issue through Jira Cloud app in MS Teams?

[Aileen · Accepted solution]

Angélica Luz commented:

Thank you for reaching out to Atlassian Support!

On the integration between Jira and Teams, at the moment, it's not possible to set a Request type for the tickets via Teams.

There is a feature request suggesting the implementation of this ability:

• Add the ability to create Jira Service Management tickets via MS teams

Pretty recently, a new feature was implemented on Jira Service Management, where you can connect Teams with Chat. Using this functionality, it will then be possible to raise requests with a Request type.

For more details about Chat, please check the following documentation:

• What is chat?

And for configuring Teams with Chat, please check the documentation and the video below:

• Set up chat in Microsoft Teams
• JSM Chat for MS Teams

[Aileen]

Sent in a ticket to Atlassian Support and will update this thread if I get any information to share with the community!