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Is there any way to block the Satisfaction Survey from being responded after a period of time?

Carolina de Cassia Mauricio
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2024

Good day to all! 

I would like to know if there is any way to block the satisfaction survey from being answered IF the reporter does not do it after a certain period of time.

E.g.: 
A ticket was resolved and the survey e-mail sent, but the reporter did not answer the survey, so after 48h they wouldn't have any more chance to answer it because it would be blocked in Jira.

Thank you! 

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 15, 2024

@Carolina de Cassia Mauricio -

Welcome to the community.  Unfortunately it is not possible out of the box based on my knowledge and experiences.  You may want to search in Atlassian Marketplace to see if there are any third party add-on that provide users with what you are asking.

Sorry.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Carolina de Cassia Mauricio
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2024

I appreaciate the reply, Joseph! Have a nice day.

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2024

You are welcome.  If my suggestion helped you, please click on Accept answer when you can, so others with the similar ask will see this posting as an answered one.

Best, Joseph

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