Endpoint for service management Organizations

[votequimby]

Looking for information on how to retrieve the Organization associated with Service Desk issues.  We use API's to pull data into our data warehouse and would like to categorize tickets by customer.  Is there an endpoint that provides this data?

Thanks!

[Christian Beaulieu · Accepted solution]

Hey @votequimby I hope you are well today. :) 

I am Christian with the JSM Support Team and can see you have a question about how to retrieve the Organization(s) associated with JSM Issues.

It is wild that you say that because I have a community article I put together on this very topic. Please see that here: https://community.atlassian.com/t5/Jira-Service-Management-articles/Auto-update-custom-fields-based-on-Organization-properties/ba-p/2099833

Also here is the direct endpoint documentation for the JSM REST API: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-get which includes various types of API requests as you can see.

I hope this helps! Let me know if you have any questions. 

Cheers,

Christian

[votequimby]

Super helpful, thanks very much Christian.