Hi,
Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of the request, so we know if the Ticket should be managed by us, or it's simply "for our Information" ?
Thank you
@Marianela Bendl Welcome to the Atlassian community
There is no way to do this with the out-of-the-box application. You would need to use an app like JEHM or Email this Issue.
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