Hello community, I was trying a automation during a cron expression like: every 5 minutes, during 17 - 7 from monday to friday 0 */5 17-7 * * MON-FRI * But it looks like the d...
I've been made a project administrator on a Service Management project, however, I'm unable to configure request types (specifically the fields displayed in issue views). What permission needs to be ...
We have testsets, that includes same testcase multiple times. For example Testset1 includes: Testcase1, Testcase2, Testcase3. Then Testset2 includes: Testcase1, Testcase 4, Testcase5. Then Test...
1)sensitive information is present in the URL of the request to the application example like username, there may be a risk of the data being stored in the browser's history log. Please...
Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources We had recen...
How do I restrict users from reopening issues? I want to disallow some users to reopen tickets.
Why is there a strikethrough on a To Do ticket with unresolved status ?
I am aware there's an option to create a request and triage channel in slack so that requests that are logged via chat can be seen in the triage channel, internal comments etc can be added by directl...
Hi all, We got 2 instances of Jira: Jira Service Mgmt, used by internal and external users; and Jira Software, used internally for project kanban/scrum boards. I wanted to create an automation when...
Situation: We have people that send an email to our Service Management board, and copy in 3rd parties. It is possible the sender won’t be a customer The people who are copied in are likely to not ...
Objective: I'm trying to populate the members of a Jira managed Group into customfield_10031, which is a multi-user picker field. Here's my attempt to code a JIRA Automation Rule, m...
Hi all, We got portal forms for user to raise ticket straight from our company's web homepage. The forms are groupped in 3: Enterprise Application Incidents; Enterprise Application Requests; and ...
Is there any way in fixing this issue? We are in desperate need of help. Thank you!
I'm setting up a new Jira Service Management helpdesk and would like to connect a custom email I have set up, following these instructions: https://support.atlassian.com/jira-service-management-...
Hi Everyone, I am currently looking for a way to show and hide forms in JSM. The workflow looks at the inputs of an earlier form on submission, does some look ups on relevant assets then adds anothe...
Dears, Kindly I need support .. is there any way to send Jira notification to Reporter MS teams account ? I want to send notification to Reporter not to MS channel. Is this possible ...
Dear community, we are planing to implement a Identity and Access Management (IAM) system. This will have to generate some tickets in our Jira Service Desk, such as: "new employee needs to h...
Hi I would like to add (I think) a count of how many tickets a Reporter has submitted within a 24 hour timeframe to the Reporter/Customer's account My ultimate aim is to combine any tickets submitt...
I'm wanting to use a google sheet as a simple database to store user names. This way other departments can simply update the spreadsheet. I've the google sheets API so that I can call my sheet and pu...
Jira Service Management comes with only a small set of project avatars. If I upload custom ones, they are displayed very blurry across the application. Does anyone know some resources for proj...
Hi, I have created a refined site for the Jira service desk, and enabled refined globally but when a Jira service desk user login it is not redirecting to the refined site. How can I redirect servic...
I have a client that use external google sheets, she want to update this sheets with info captured in Jira. Is that possible?
I've been asked to create a filter that brings all the issues that were transitioned to Resolved status since the beggining of the month. I've tried this query: Project = IT-CAB AND status = resolv...
Hello, I have a customer who would like to approve certain issues. I have read about adding Approval functionality to the workflow, however there is not a certain type of request that will req...
I want to notify the organization members every time there is an update on the ticket for the customers. I tested this scenario, but just received the first mail when I was added to the ticket as a ...
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