Situation: We have people that send an email to our Service Management board, and copy in 3rd parties.
My goal is to ensure everyone in the email conversation (From, To, CC) is included in the request. What is the best way to do this?
In Jira Service Management, you can automatically add email respondents as request participants using automation rules. Here's how you can set it up:
With this automation rule in place, Jira Service Management will automatically add all email respondents as request participants when an email is received in the project. This includes people in both the "To" and "CC" fields, regardless of whether they are already customers or not.
Hi @Pankaj JangidI don't have the options you have mentioned in part 5 and part 6. Would you be able to share a screenshot so I can see what might be different? We are only on the Free version if that matters.
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