com.microsoft.graph.core.ClientException: Error during http request

[Allen Reyes]

Is there any way in fixing this issue? We are in desperate need of help. Thank you!

[Joseph Chung Yin]

@Allen Reyes -

In addition to what @Benjamin suggested, you should also contact Atlassian Support (https://support.atlassian.com) for further assistance if access to backend system logs are required.  

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Allen Reyes]

Thanks, @Joseph Chung Yin

I just submitted a support request here: https://support.atlassian.com/requests/CA-2266375?src=email

It's weird though, whenever I choose Technical inquiries, it does not give me the option to submit a support request so I choose Account-related thingy.

Hoping I could get a response as soon as possible.

Thanks again!

[Joseph Chung Yin]

@Allen Reyes -

Are you the site admin for your org when accessing Atlassian Support?  If not, you need to make sure that you work with your site admin team for technical support request.

Here is the reference on Atlassian Support offering - https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Best, Joseph

[Allen Reyes]

Hi @Joseph Chung Yin

I'm not but I've talked to Fonzi and Andrew before and gave them access to check our Jira account.

I'll request assistance if needed.

Thank you.

[Benjamin]

@Allen Reyes ,

Is there settings correct for  the e-mail address? The message mention it can't reach the e-mail address pull e-mails.

Would recommend to clickon learn more and double check the configuration.

Thanks,

Ben

[Allen Reyes]

Hi @Benjamin

Thanks for your reply.

We did reconfigure the email and still shows the same error message.
https://confluence.atlassian.com/jirakb/how-to-troubleshoot-issues-with-the-email-channel-973489501.html


Thank you.