Hi all,
We got 2 instances of Jira: Jira Service Mgmt, used by internal and external users; and Jira Software, used internally for project kanban/scrum boards.
I wanted to create an automation when a ticket is created in JSM for a particular request type, it will trigger to create a new task in Jira Software.
How do I make the integration between our 2 Jira intances without a paid app?
In the automation action Create issue, I can only find projects within JSM. I cannot pick a project from Jira Software. What setup/config i need to have our 2 Jiras talking to each other?
Thanks.
Hi @Zaldy Parian
Not sure if you consider using an unpaid 3rd party app, but the one developed by my team is free and lets you connect two separate Cloud instances or projects within minutes and without coding.
Issue Sync Lite can automatically create an issue in a Software project once a particular request type is created in JSM - it will not only copy the fields' values, comments, and attachments but also keep both issues in sync when their value changes.
If that sounds interesting our team can arrange a free demo for you via Calendly.
Fingers crossed for finding the right solution!
Kasia from Deviniti
Hi @Katarzyna Szumilas_Deviniti_ ,
Few questions on this app...
1. How to sync standard fields, like Priority and Reporter? I can't seem to find them in the dropdown of available fields.
2. If the custom field is available from the source project, but I want to map it to another custom field to the target project with different fieldname; how do I do the mapping?
3. Is there a limit on how many fields to be mapped?
4. And, can you set condition to trigger the sync? For example I only want to do the sync when issue type = Service Request and category = Reporting.
Thanks for your response and suggestions.
Cheers,
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Hi @Katarzyna Szumilas_Deviniti_ ,
Thanks for your follow-up reply. I'm so excited to see the option to use JQL and set it as a condition to trigger the sync.
With the missing fields in Fields mapping step, I made sure the the fields are present in both projects. And that all of them are visible in Create/Edit/View screens. But for some odd reasons, I still cannot pick and select the Priority field. I could be doing it wrong??? Hope the screenshots below will help....
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Hi @Zaldy Parian
Glad to hear that the feature with JQL conditions will be useful for you :)
Regarding the problem with the Priority and Business Unit fields - unfortunately, I'm not able to reproduce it so I'm afraid that further details of your configuration will be needed to troubleshoot it.
Could you please raise a support request using our Customer Portal and provide us with both fields' IDs, type of Business Unit field, mapped projects types, and instance URL? Also, info on any errors in the developer console will be appreciated!
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Hi @Katarzyna Szumilas_Deviniti_
Ignore my updates above. I found out what keeping me to map the fields. It is actually the Screen configuration. What I did was, I created a new issue from the source project, and click the option three dots (...) on the top corner and select 'Find you field'. That tells me if the fields is present in the screen.
Thansk for your help and patience. Hoping to see the new feature to add JQL as condition for trigger.
Cheers,
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Great to hear that you managed to define the root cause of the issue!
And thank you for your understanding regarding the JQL feature - developing it should take us a few days more, but seeing a user in need is always an extra motivation :)
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Hi @Katarzyna Szumilas_Deviniti_ ,
Any update on the new feature to include condition or trigger to the sync through JQL?
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Hi @Zaldy Parian
Yes! It has been just released :)
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Thanks, @Katarzyna Szumilas_Deviniti_ .
I'll check out the documentations for some guidelines and tips.
Cheers!
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Hi @Katarzyna Szumilas_Deviniti_
Quick question.....
Is it possible to hide the Issue Sync Lite icon/label from the right panel of issue?
A lot of our users are consiously clicking on it to see what it is.
Regards,
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Hi @Zaldy Parian
Would you like to hide it for specific user groups or roles or for projects where synchronization is not used?
Cheers,
Kasia
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Hi @Katarzyna Szumilas_Deviniti_
Yes, i want to hide it except from people in Administrator role and if possible, for issue type = Incidents or Service Requests.
Thanks, mate.
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Thanks for your prompt response Zaldy.
It's not possible to manage the panel visibility right now, but it sounds like a good idea to implement in the future! I appreciate you sharing it!
We will add it to the backlog and start gathering the interest of our clients in it.
You can follow our progress by raising a new feature request via Customer Portal or by observing the product roadmap here.
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Hi,
This is Majid @ Exalate.
This can be achieved in two ways mainly i.e.:
Exalate does offer a free version that could be sufficient to your needs (but I dont know the exact needs here). Please let me know if you need a hand here to understand what the correct solution would be.
Thanks
Majid
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Thanks, anyway.
Enjoy the rest of your Monday.
Cheers.
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In order to accomplish that you have to do two steps:
The first step is important only if you want to link the two tickets. If you don't want to link them, then skip it. To create an application link you'll need to be a Jira Admin on both cloud instances. Then follow these steps:
The above will give you the ability to link issues between the two instances. Keep in mind that on both instance you have to manually allow this link by clicking allow.
The second step is to create an automation rule, indeed by sending an HTTP request to the other instance. There is a detail article here https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 which you can read and guide you through the necessary steps. The most important thing is the API token and how to encode it on base.
Let me know if that helps.
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Hi Alex,
Thanks for your response and guidance.
I was able to create the application link....
But I still cannot find any project from our Jira Software instance.
Any idea why? Anything I missed in the setup?
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The application link will be used only to link issues between the two instances. You will not be able to create issues from the Jira Automation. You have to do the second step as well.
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Hi @Alex Koxaras _Relational_ ,
I think this is too much for me to comprehend. I don't even know what a webhook. The base64 website says... "Simply enter your data and push the encode button". I'm not sure which data i have to enter.
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@Zaldy Parian ask your jira admin to set it up.
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Thanks, @Alex Koxaras _Relational_
Unfortunately, I am the Jira admin in our company :-(
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Thank you @Alex Koxaras _Relational_
Your post about this article helped me to carry out my automation.
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Hi there!
If the requirement here is to simply create a task from 1 instance to another, without additional syncing afterwards and without extra apps, I would suggest Send a webrequest from automation (with a custom body):
The body can also contain Smartvalues from the triggering issue.
To construct the body and info on how to make the REST call:
https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post
More info on Smartvalues:
https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/
With these resources you should be able to get there.
Hope this helps!
Jeroen
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Hi @Jeroen Poismans ,
Thank you for your suggestions. I'm not too familiar with writing a code. I was reading the JSON code, but, admittedly , I do not understand it.
I hope I could find samples in the web when I Google your suggestions. Fingers crossed.
Thanks,
Zaldy
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