How to automatically open Issues from a third party application? (Jira Forms or Rest-API)

[Christian Schneider]

Dear community,

we are planing to implement a Identity and Access Management (IAM) system. This will have to generate some tickets in our Jira Service Desk, such as: "new employee needs to have some configuration for application XY".

The easy way would be, that the IAM sends emails to our service desk. Then, our service desk agents have to enrich the ticket with some information, such as the reporter, due date, ICT service, ...

Is there a way to use Jira Forms for this? Could I publish a Form with the needed fields and can I call this form and provide the content of the fields via the URL?

How complicated is the Jira Rest-API to create new tickets? Is there a good beginners guide? (I could test it out with Postman...)

Are there other options available?

Any idea is welcome.

Chris

[Fabio Racobaldo _Herzum_]

Hi @Chris Schneider ,

you should use REST API to interact with JIRA. For issue creation there is a specific rest API (https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-post).

Here you can find an example of that api usage via postman https://www.postman.com/api-evangelist/workspace/atlassian-jira/request/35240-58e13334-b022-4a37-bd53-372250836f04

Hope this helps,

Fabio

[Joseph Chung Yin]

@Chris Schneider -

To supplement what @Fabio Racobaldo _Herzum_ suggested, if you want to use Jira "FORM" to create issue, then please note that currently "FORMS" APIs are not yet incorporated into Jira/JSM APIs set in the CLOUD env.  For the FORMS APIs, it is on Atlassian CLOUD roadmap to be released soon - https://www.atlassian.com/wac/roadmap/cloud/forms-api?search=FORM&p=b61dce33-c0

You can also look into the following link to generate FORM URL to use it for issue creation in your JSM project - https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.